The document discusses the formation of a Performance Measurement and Benchmarking Consortium between several UK universities. The consortium aims to provide comparative data through benchmarking various library processes and services. This will help the participating universities evaluate performance, identify best practices, and make data-driven improvements.

1. Performance Measurement and Benchmarking Consortium David Parkes Staffordshire University [email_address]

5. “ Companies have defined so much ‘best practice’ that they are now more or less identical.” Jesper Kunde, Unique Now or Never library.thinkquest.org/28599/cloning_extra.htm Those who benchmark do not have to reinvent the wheel - Parker 1996

6. http://www.newegear.com/wp-content/uploads/2007/06/apple_store.jpg http://farm1.static.flickr.com/184/387347194_424bc95559.jpg http://www.flickr.com/photos/kazze/15926733/

8. Enquiry logging forms Environmental data Exit interviews Smiley face questionnaires Mystery shoppers Behavioural studies Interviews with staff

13. Other benchmarking…