Lean UX NYC and Balanced Team

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A recap of takeaways from Lean UX NYC and Balanced Team NYC April 2014 from Alexa Roman @calexity Presented at the Balanced Team San Francisco Salon April 24, 2014 http://www.balancedteam.org/2014/04/30/salons-and-such-april-sf-salon-at-carbon-five/

Technology Business

SAN FRANCISCO SALON
#BTSFSalon
@BalancedTeam

“User experience is not a role,
it’s an outcome.”
Lane Halley

“Shaping the product and shaping the company
are not two separate things.”
Arne Roock

“Choose the pieces of the methodology that work
for your context. Be pragmatic, not dogmatic.”
Jeff Gothelf

“Lean” has become loaded.
How can we redeﬁne it?

Which voices are missing from the
balanced team?

From continuous delivery to continuous learning.

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Brittany Hunter, Atomic Object High-fidelity, carefully-annotated wireframes and design mockups are brittle and time-consuming to manage, often requiring expensive software and specialized skill to create and maintain. In this talk, Brittany will share case studies of how poly-skilled product teams of designers and developers at Atomic Object share tasks and collaborate on UX, focus on the user, and iterate on design quickly by using low-fidelity sketches, storyboards, and mockups. She will share techniques for creating flexible, easily-managed design artifacts, as well as discuss the benefits and caveats of these techniques. This talk was originally presented at Agile & Beyond 2013 and has been updated to include more case studies from recent projects.

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Mike Long, Thoughtworks I will share what I have learned through my research with cross-functional teams (startups, enterprise, and in-between) on effective patterns for design collaboration. The group will learn about what people are doing to get cross-functional engagement in the design process when the design is continuous, sustained, and co-located, or remote. I would also like to do a quick fishbowl afterwards to hear what other people have experienced.

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Chris Nodder, Chris Nodder Consulting I will describe a specific set of tools I've been using in a particular order that really helps all the members of a project (makers, monetizers and managers) understand user needs and build for those needs. None of the methods I use are new, but by focusing on the idea of empathizers and systemizers I ensure that there is sufficient continuity between the activities we perform that non-empathizers can still understand that they are not the user, and agree on a sensible user-centric way forward. This stops arguments and focuses everyone on the team towards customer based solutions. There is always a paper trail back to observed user data. There is always enough information pinned to the wall that people can point and say "see, this is why we're doing what we are doing". There is always enough verification built in to the process that we know whether we're on track before we invest in code. I'll describe the concept of systemizers and empathizers, share the set of tools I use and show the flow of information between each tool.

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Jay Trimble - NASA Ames Research Center I will present my teams experience in going from traditional development to agile user centered development using participatory design methods with my group at NASA Ames Research Center. We reduced our delivery cycle from six months to three-weeks, we increased product quality, decreased cost and increased the engagement and enjoyment of our own team and the customer. I'll present the key principles and lessons learned, the role of the customer, the users and our own team of developers and designers.

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Janet Brunckhorst, Asian Art Museum Collaboration. Integration. Iteration. Innovation. You've got it all. So why are your projects still suffering? This session will explore the need for multi-faceted integration across your business. Using case studies from Lonely Planet, Melbourne startup The Conversation and the Asian Art Museum of San Francisco, the presentation will unpack integration fails and the lessons that could have made them into wins.

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Wearing many hats is typical in early startups, so you would think there would be no problem being a balanced team. But even at an early stage there are many opportunities for imbalance, and these can have long-term effects on company culture. Moses will present what some of these opportunities are, principles for counterbalancing them, and solicit our discussion. See also http://www.balancedteam.org/balconf-2011-resources/ for other Balanced Team Conference presentations.

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Zach will discuss the 9 LeanUX principles and how his team used them as they built and exited a company. Few of the principles were intentionally picked but most became apparent once codified. He'll specifically talk about a few key practices (Information Radiators and Vicious Prioritization) that helped make the SideReel team a phenomenal success. See also http://www.balancedteam.org/balconf-2011-resources/ for other Balanced Team Conference talks.

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