1. Facebook & Sentiment Analysis: Lessons Learned
Facebook can be another platform to help Sentiment analysis can help identify trends
improve customer service and issues affecting the shopping experience
Negative Sentiment*
39.3%
35.7%
30.1%
27.4%
20.6%
18.3%
13.3%
10.3% 11.2%
Source: unmetric (link: http://bit.ly/ZXe3Du ) *Represents share of posts, excluding admin posts.
Source: Balvor LLC
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