Introduction of Hospitality Management
An overview about ACCOR HOTELS.
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4. ACCOR HOTELS PROFILE
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ONE OF THE MOST LARGEST HOTEL GROUP
FOURNDATION: FRANCE – IN 1967
HEADQUARTERS: IMMEUBLE ODYSSEY
HOUSE, PARIS
WEBSITE: http://www.accorhotels-group.com/
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5. ACCOR HOTELS PROFILE
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190,000 EMPLOYEES – 94 COUNTRIES
17 BRANDS - 3,900 HOTELS -
510,000 ROOMS
REVENUE: CAD 5,581 MILLION in 2015
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CEO: SÉBASTIEN BAZIN
6. ACCOR HISTORY
The 50 years - journey
1967 1974 1975 1983
Paul Dubrule &
Gérard Pélisson
SIEH
Novotel Hotel
Lille Lesquin
1st Ibis in
Bordeaux
Acquisition of 3-
star chain:
Courtepaille &
Mercure
New name –
ACCOR Group
35,000 employees
45 countries
https://en.wikipedia.org/wiki/AccorHotels
7. ACCOR HOTELS HISTORY
The 50 years - journey
2000 2010 2013 2015
Started website:
accorhotels.com
Demerger of
hotel & voucher
businesses
Edenred
HotelService
HotelInvest
ACCORHOTELS
FEEL WELCOME
https://en.wikipedia.org/wiki/AccorHotels
9. Because each of our guests is unique, Our brands cater for all your needs.
From luxury to economy across the five continents, let our hotels surprise you.
12. Sofitel
offers contemporary
hotels and resorts
adapted to today’s
more demanding
and more versatile
consumers who
expect beauty,
quality and
excellence. Whether
situated in the heart
of a major city like
Paris, London, New
York, Shanghai or
Beijing, or nestled
away in a country
landscape in
Morocco, Egypt,
French Polynesia or
Thailand, each
Sofitel property
offers a genuine
experience of the
French “art de
vivre”.
LUXURY
Sofitel legend
Pullman Hotels
are rich in
contemporary
edge, and strike the
perfect balance for
a new generation of
hyper-connected
and professional
travelers.
Pullman hotels are
in the city centers of
the world. As the
international
upscale brand of
Accor Hotels,
Pullman has 100
four- and five-star
hotels across
Europe, Africa, the
Middle East, Asia-
Pacific and the
Americas.
UPSCALE
Pullman
The modern easy
living, full service
hotel brand
Novotel aims to
give you whatever
you need, whenever
you need it. At
Novotel, everyone
is free to live as
they want. As a
family or solo. On
vacation or for
work.
Ideally located in
major cities
throughout the
world, in business
districts and leisure
destinations,
Novotel offers a
unique approach to
hospitality, one that
is built on
simplicity and
elegance.
MIDSCALE
Novotel
European hotel
economic leader,
ibis offers you
modernity, comfort
and service at the
best price.
Ibis is recognized
across the world
With more than 1
068 ibis hotels
across the Latin
America, Africa,
Europe, Asia
Pacific and
Australia, whatever
the reason for your
stay, ibis has the
hotel you are
looking for!
ECONOMY
Ibis hotel
Ibis budget is an
clever, candid,
casual brand,
which reflects the
values of sharing
and simplicity. It’s
perfect for guests
who want
autonomy and
offers cozy rooms
for one, two or
three people. The
establishments
are located near
trunk roads,
airports and
increasingly in
cities and offer
very competitive
rates.
The brand had
551 hotels in 17
countries.
BUDGET
Ibis budget hotel
Accor Hotel brands
13. Comparison of features
North York Novotel
hotel
London Paddington
Novtel hotel
Room variety’s • Standard
• Superior
• executive
• Superior
• Executive
• suite
Room service hours • 6:00 am -10:00 pm • 24 hours
Meeting rooms available • 11 rooms
• 300 people capacity
• 11 rooms
• 150 people capacity
family •Two children under 16 stay
free and eat free
• Video game area
• Video games in room
• Music channels
• Cartoon channel
• Pets stay free
• Special welcome gift
• Recommends local places
for family fun examples
wonderland & the zoo
• Two children under 16 stay
free and eat free
• Play area
• Fee to bring pets
Leisure activities • Fitness center
• Indoor heated pool
• Sauna
• Golf
•Tennis court
• Jog track
• Fitness center
• Indoor heated pool
• sauna
14. Reviews comparison
Reviews for north York Novotel hotel
“Excellent location and great staff :)”
5 of 5 stars Reviewed 4 days ago NEW
My husband and I stayed for three nights at the Novotel North York and it was a
perfect stay in every way. Excellent location, great service upon check in & checkout,
and room very comfortable & clean. Breakfast buffet had everything we needed to
start the day. Shall be back next time we are in TO.
“It was clean, perfectly acceptable and very convenient - Rooms had "artificial
clean" type Sven”
3 of 5 stars Reviewed 5 days ago NEW via mobile
The hotel was more than adequate. Room and common areas were clean and that is
important. Staff was friendly. It is very convenient if you have business in the area.
My only real complaint is that the room had a smell to it, along the lines of carpet
freshener...not quite Potpourri, but pretty strong. I was not to terribly bothered by it,
but can definitely understand if others could not tolerate it. The room was spacious
and clean. And, of course, I have no idea if every room on every floor has such a
strong scent. But, that room did!
Stayed June 2016, travelled on business
Source
https://www.tripadvisor.ca/Hotel_Review-g155019-d183103-Reviews-
Novotel_Toronto_North_York-Toronto_Ontario.html
Reviews for London Paddington hotel
“Convenient and peaceful ”
4 of 5 stars Reviewed 6 days ago NEW via mobile
It's only a few minutes walking from the Paddington underground station. It's linked to
the National Railway.
Room is average with a separate toilet.
They provide sachets of tea and coffee. Will much preferred if they can upgrade to a
Nespresso machine. Even though there was construction work next to it, noise was
barely audible.
Breakfast was same everyday and after 2 days, you will prefer something else for a
change.
We were out most time of the day and back only at night.
Stayed May 2016, travelled as a couple
“Not so amazing...”
3 of 5 stars Reviewed 1 week ago
The room was ok but I would prefer that the toilet and the bathroom would be in the
same place other than two separate rooms. The breakfast was average at best, the
vegetable sausages were under cooked, the hash brown were stale. The location
was good because it was close to a train station.
Stayed May 2016, travelled with family
Source
https://www.tripadvisor.ca/Hotel_Review-g186338-d1159072-Reviews-
Novotel_London_Paddington-London_England.html#REVIEWS
Accor Group – one of the most largest hotel group in the world – comes from FRANCE .
Foundation year: 1967
Headquartered 2012 Maine-Montparnasse Tour, Paris, France.
Current headquarters: Immeuble Odyssey House, Paris, France.
No of employee: > 190,000 around the world.
https://en.wikipedia.org/wiki/AccorHotels
n 1967, Paul Dubrule and Gérard Pélisson founded the SIEH (Société d'investissement et d'exploitation hôteliers) hotel group and opened the first Novotel hotel outside Lille in northern France.[6]
In 1974, they launched the ibis brand with the opening of the ibis Bordeaux.[6] The following year, SIEH acquired the Courtepaille and Mercure brands, and in 1980 the Sofitel hotel brand, which then consisted of 43 hotels.[6] Two years later, in 1982, the SIEH bought Jacques Borel International, the then world-leading brand offering restaurant vouchers.[6] In 1983, the Group, which had restaurant tickets and hotels, changed its name to the Accor Group.[6]
In 1985, it launched Hotel Formule 1 brand, offering basic accommodation at low prices.[7]
Five years later, in 1990, it entered the North American market by acquiring Motel 6;[8] and later the Red Roof Inn chain, which it later sold to Starwood and a consortium of Citi’s Global Special Situations Group and Westbridge Hospitality Fund, L.P.[9] respectively.
In the 1990s, it diversified to include Accor Casinos and in 2004, bought a nearly 30 per cent stake in Club Méditerranée.[10]
In June 2010, the shareholders of Accor approved the demerger of its hotel and voucher businesses. Accor Services became Edenred. The two entities started trading as separate companies on the Paris stock exchange from 2 July 2011.[11] In 2011, Accor introduced its new brand positioning with the slogan:Open new frontiers in hospitality.[12]
In November 2013, Accor redefined its group business model on two core competencies: hotel operator and brand franchisor (HotelServices) and hotel owner and investor (HotelInvest).[13]
In October 2014, Accor transferred management of its Central European operations to Orbis.[14] In December 2014, Accor announced an alliance with Huazhu (China Lodging) to accelerate expansion in China.[15]
In June 2015, Accor became AccorHotels and adopted a new tagline "Feel Welcome." [16]
In December 2015, Accor announced the purchase for US$2.9 billion in cash and shares of FRHI Hotels & Resorts, the owner of the Fairmont, Raffles, andSwissôtel chains. The transaction will add landmark properties such as the Savoy Hotel in London, Raffles Hotel in Singapore and the Plaza Hotel in New York to Accor's luxury and high end hotel portfolio.[17]
https://en.wikipedia.org/wiki/AccorHotels
In 1985, it launched Hotel Formule 1 brand, offering basic accommodation at low prices.[7]
Five years later, in 1990, it entered the North American market by acquiring Motel 6;[8] and later the Red Roof Inn chain, which it later sold to Starwood and a consortium of Citi’s Global Special Situations Group and Westbridge Hospitality Fund, L.P.[9] respectively.
In the 1990s, it diversified to include Accor Casinos and in 2004, bought a nearly 30 per cent stake in Club Méditerranée.[10]
In June 2010, the shareholders of Accor approved the demerger of its hotel and voucher businesses. Accor Services became Edenred. The two entities started trading as separate companies on the Paris stock exchange from 2 July 2011.[11] In 2011, Accor introduced its new brand positioning with the slogan:Open new frontiers in hospitality.[12]
In November 2013, Accor redefined its group business model on two core competencies: hotel operator and brand franchisor (HotelServices) and hotel owner and investor (HotelInvest).[13]
In October 2014, Accor transferred management of its Central European operations to Orbis.[14] In December 2014, Accor announced an alliance with Huazhu (China Lodging) to accelerate expansion in China.[15]
In June 2015, Accor became AccorHotels and adopted a new tagline "Feel Welcome." [16]
In December 2015, Accor announced the purchase for US$2.9 billion in cash and shares of FRHI Hotels & Resorts, the owner of the Fairmont, Raffles, andSwissôtel chains. The transaction will add landmark properties such as the Savoy Hotel in London, Raffles Hotel in Singapore and the Plaza Hotel in New York to Accor's luxury and high end hotel portfolio.[17]
INNOVATION is our trademark
THE SPIRIT OF CONQUEST is our growth engine
PERFORMANCE is the key to our continued success
RESPECT is basis of all our relationships
TRUST is the foundation of our management