20. Take this example…
Because our
requirements
specification
doesn’t mandate
that validation must
be designed into
system changes
Now here’s your real
underlying root cause.
21. Take this example…
And more importantly,
You’ve identified something you can actually fix.
Because our
requirements
specification
doesn’t mandate
that validation must
be designed into
system changes
22. You’ve now found a way to stop similar
incidents like this disrupting your
business operations again in the future.
23. And you can go back and identify other
validation issues that may cause
interfaces to fail.
You’ve now found a way to stop similar
incidents like this disrupting your
business operations again in the future.
24. We’ve got a ready-made
template for reporting on
SAP Major Incidents…
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