CallTester is a tool that allows you to test your call center without having to coordinate with multiple people and physical phones.

1. Tuesday, June 11, 13

2. The Problem
• More and more personalization and optimization efforts create
constant pressure from executives and stakeholders to
implement changes in customer service quickly
• Changes to call center applications require extensive testing
using multiple people and phones
• Testing takes a large amount of time, people, and coordination
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3. Telephony Testing Process
Time
Value
delivered
PotentialValue
Gather Cell
Phone
Numbers
Write and send
test cases
Schedule
Testing
Test Merge Results Launch
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4. Pain Points
Tied to Cell Phones
• Not flexible
• Needs peoples availability
• Slow to test
Dependent on
Spreadsheets
• Updated manually
• Requires someone to manage
• Hard to version control
No Automated Tracking
• Hard to review test calls made
• Requires group conf calls
• Manual collection of notes
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5. Problem: Testing telephony requires multiple people and too
much time.
Solution: CallTester allows one person to quickly test your
call center.
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6. With CallTester - Test with One Person
Virtual Numbers
• Test any account...anytime
• Preset ANIs in DB
• Unlimited numbers
Unified Workflow
• Test cases online
• Calls and notes in one place
• Eliminate manual consolidation
Realtime Tracking
• Listen to past test calls
• Immediate pass/fail reports
• Share individual test calls
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7. CallTester Process
Time
Value
delivered
PotentialValue
Use CallTester Launch
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8. Demo
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9. Our Team
Brian Coyle
Product designer & technology specialist with over a
decade of experience in Call Center, CRM,
Membership databases, APIs, Application
Architecture, Agile development, SCRUM, and Web
development.
www.linkedin.com/in/bccoyle
Faz Besharatian
Product designer, creative leader and design
evangelist. Extensive leadership experience in product
development and user experience development, with
positions at AARP, AOL, US Airways and others.
www.linkedin.com/in/fazthepersian
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10. Our Technology
“Cloud” - On demand
Twilio Powered
• Leading telephony platform provider
• Others using same technology:
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11. Thank you.
For more: info@thinkvoice.net
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