4. Focus on what’s critical & (somewhat) controllable
THE CHANGE ENVISIONED
BARRIERS PREVENTING US FROM EVER CHANGING
BARRIERSWE CAN CONTROL
FACTORS CRITICAL FOR THE CHANGE TO BE
REALIZED
STEPS THAT FOCUS ON WHAT’S CRITICAL &
WHAT CAN BE CONTROLLED
5. Thank you!
Comments and suggestions to:
rebecca@dysartjones.com
And
jane@dysartjones.com
6. Change Management
A View from our Colleagues at Ryerson
Madeleine Lefebvre, Chief Librarian
Sonny Banerjee, Librarian, Library Learning Services
Weina Wang, Head, Borrowing & Lending Services
Mandi Arlain, Circulation Services Supervisor
OLA Superconference
February 4, 2011
7. The Context for Change at Ryerson
Rapid growth of the university
Development of graduate studies
Library expansion
8. The Context for Change in the Library
•Extended period of uncertainty in Library
Administration
•Arrival of new Chief Librarian
•New Provost and new Academic Plan
23. Near-term Draft Drawing: Borrowing & Lending Services
Library Access
Materials Materials Account Mngt
Registration
Loans Preparation
Fines
Continuing
Special Loans Inter-Library Ed’n Services
Loans
Receiving &
Readying
Preparing Renewal
Lost & Providing
Security mail for stickers for
Found change
courier One cards
24. Takeaways #1: It has to be from the staff
All Staff Brainstorm Session Preparation
• Pre-Survey using Survey Monkey & Doodle
• Functional Task Analysis Working Group
• S.W.O.T. = Strength Weakness Opportunities Threats
Q:What are the major Q: What are our Q: What are our
services we offer? Major Strengths ? Weaknesses?
functions, tasks
• Among the functions, •What do we do well? • What can we improve?
pick one or two that are • What unique resources • Where do we have
increasing or decreasing can we draw on? fewer resources than
in demand • What do others see us others?
as our strengths? • What are others likely
to see as weakness?
32. September
August Ramp UP MADNESS
Circulation
Reserve/e-Reserve
AV Bookings
October/November
CRUNCH
ILL
VICIOUS
Summer Lull…la la la
CYCLE
OF
B.L.S.
December PILE UP
Stacks maintenance
Circulation
Reserve/e-Reserve
February/March
CRUNCH
ILL
April/May PILE UP
Stacks maintenance
Circulation January MADNESS
Reserve/e-Reserve Circulation
Reserve/e-Reserve
AV Bookings
33. THE ONLY THING ONE CAN
DEPEND ON, IS THAT
THINGS WILL ALWAYS
CHANGE
42. What we learnt
- that you won't get buy in from everyone...but getting everyone together and
involved is another way of informing staff of the planned changes...you'll have your
keeners...staff you can depend on for almost anything...and then you'll have some
who aren't very interested in anything...or perpetually negative...focus on the good
and on the plan...on the plan...the helpers will be thrilled to help, and the others will
eventually come along...
- change can be slow...and it's not always clear that change is happening...but setting
timelines that one can look back on is useful...it provides a clear picture of what's
been accomplished...even a shift in culture
- when staff are included in the change process, in the decisions driving the
change...then change isn't that scary...
43. Merging service points leads to
merging procedures, e.g. faculty
fines
AV/ILL handled different from Circ,
bookings (searching for staff)
Some good, but mainly the
same Why are we doing the
work of others at our
The changes are good, desk, when we’re not
better utilization of being paid additionally for
space…now we have a it
counter to serve users with
access issues
We’re asked for our opinion, but whether we like it or not, change
happens!
44. THE ONLY THING ONE CAN
DEPEND ON, IS THAT
THINGS WILL ALWAYS
CHANGE
45. Thanks for listening!
Mandi Arlain (marlain@ryerson.ca)
Sonny Banerjee (sbanerje@ryerson.ca)
Madeleine Lefebvre (mjlefebv@ryerson.ca)
Weina Wang (weina.wang@ryerson.ca)
(. )