The document summarizes a group presentation on implementing Enterprise 2.0 technology in a case study. It discusses business drivers for change including economic, demographic, labor market, and technology conditions. It then outlines best practices for a 2.0 implementation including change management, communication strategy, budget, meeting user needs, and executive support. Finally, it discusses challenges of implementing these technologies in a Canadian government environment such as procurement challenges, employment policies and agreements, an aging workforce averse to change, and the difficulties of implementation in a large organization.

2. Kevin Mitts

3. Allain Lauzon

5. Business Drivers Economic Conditions Pressure to do more with less Need to reduce operating costs Need to bolster productivity

6. Business Drivers Demographic and Labour Market Conditions Baby boomers retiring Need for retention of corporate memory Attraction and retention of talent

7. Business Drivers Technology Conditions Proliferation of technological solutions Individuals expect the same tools in the organization than those they use at home

8. 2.0 Best Practices Change Management Change management staff has to be cross functional Interoperability is important The success of the implementation Communication Strategy You have to have a Communication Specialist plugged in to the project from the start Budget Budget needs to be set prior to talking with vendors Let vendor and implementation costs run at about 50% Meets Needs Meeting the needs of your users is one of the most important things in a 2.0 project Has Executive support

9. User Adoption How do we ensure that our employees will properly adopt E2.0 technologies? Motivation is critical to success Make it matter to them The best adopters see themselves in their work and understand the value in adopting the tool Create incentives (Badges, Special Awards) Create an environment that values knowledge producers Make it relevant Make it useful, fill a need / build efficiencies If it’s not relevant to them, they won’t use it!

12. User Adoption Increase education, awareness and training Ensure you have a communication strategy Educate senior management They may not understand the true benefit of E2.0 technologies and sometimes perceive them as “toys”… Educate them! Train your employees! Ensure you have a training program Ensure managers support training and the tool (they should lead by example) Invest in transformation and shifting perception It can take timebut it’s worth the investment Taking your time with the implementation can significantly improve your chances for sustained adoption of E2.0 technologies

13. Challenges in Canadian Government Environment Procurement challenges Proposed solution is not necessary the best but the cheapest Resources hires through that contract are not necessary well paid Proposed solution is often not compatible with in-house solution Procurement process takes a long time. More than $2M TBS (2 years) $5K to $ 2M (6 to 12 months) Evaluation of bids takes a long time and companies can slow down (CITT challenges) Shared Services initiatives where all organizations have to use the same solution

14. Employee Public Service Employment Act and collective agreement Difficult to fire or disciple employees Can’t provide monetary awards or incentives Aging workforce averse to change Staff freeze can’t hire any expertise from outside government Implementation of new solution Large Organization Testing Integration Low success rate (TBS monitor)

15. Thank you!