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Conflict	
  Media-on	
  	
  
Among	
  Staff	
  Members	
  
Slug	
  It	
  Out	
  or	
  Hug	
  It	
  Out	
  
AHD	
  Job	
  Descrip-on	
  
Staff	
  Development	
  and	
  Support	
  
–  Organize	
  staff	
  socials	
  and	
  team	
  development	
  
ac-vi-es	
  
–  Serve	
  as	
  a	
  resource	
  to	
  your	
  fellow	
  RA	
  staff	
  
–  Serve	
  as	
  a	
  liaison	
  between	
  the	
  RA	
  staff	
  and	
  HD	
  
AHD	
  Job	
  Descrip-on	
  
Staff	
  Development	
  and	
  Support	
  
–  Organize	
  staff	
  socials	
  and	
  team	
  development	
  
ac-vi-es	
  
Personal
Relationships

Damage!
Strengthen!

Working
Relationships
Discomforts
Incidents
Misunderstandings
Tension

CRISIES
3	
  “UP’s”	
  of	
  Conflict	
  Media-on	
  

Blow	
  it	
  UP	
  

BoLle	
  It	
  UP	
  

Fix	
  It	
  Up	
  
3	
  “UP’s”	
  of	
  Conflict	
  Media-on	
  

Blow	
  it	
  UP	
  
Case	
  Study	
  Numero	
  Uno	
  
•  RA	
  Katniss	
  Everdeen	
  comes	
  to	
  you	
  because	
  she	
  
has	
  a	
  problem	
  with	
  RA	
  Effie	
  Trinket.	
  	
  Everdeen	
  
stated	
  that	
  the	
  other	
  night	
  at	
  9pm	
  she	
  heard	
  loud	
  
noises	
  coming	
  from	
  the	
  hall.	
  	
  When	
  she	
  went	
  to	
  
take	
  a	
  look,	
  she	
  saw	
  Trinket	
  bera-ng	
  her	
  
residents	
  and	
  screaming	
  at	
  them	
  to	
  be	
  quiet.	
  	
  As	
  
Trinket	
  marched	
  downstairs	
  she	
  turned	
  to	
  
Everdeen	
  and	
  told	
  her	
  “If	
  you	
  won’t	
  keep	
  your	
  
residents	
  under	
  control,	
  I	
  will,”	
  and	
  stormed	
  back	
  
to	
  her	
  room.	
  	
  
–  How	
  would	
  you	
  as	
  AHD	
  address	
  this	
  situa-on?	
  
3	
  “UP’s”	
  of	
  Conflict	
  Media-on	
  

BoLle	
  It	
  UP	
  
Case	
  Study	
  LeLre	
  B	
  
•  You	
  overhear	
  RA	
  Rachel	
  McAdams	
  and	
  RA	
  Herman	
  
Boone	
  talking	
  about	
  RA	
  Ryan	
  Gosling.	
  	
  McAdams	
  and	
  
Boone	
  do	
  not	
  feel	
  as	
  though	
  Gosling	
  is	
  working	
  well	
  
with	
  the	
  rest	
  of	
  the	
  team.	
  	
  Whenever	
  he	
  is	
  on	
  call	
  the	
  
other	
  RAs	
  will	
  walk	
  around	
  the	
  hall	
  as	
  well	
  because	
  
they	
  are	
  not	
  confident	
  he	
  will	
  actually	
  do	
  his	
  rounds.	
  
Gosling	
  is	
  the	
  last	
  person	
  on	
  every	
  RAs	
  list	
  when	
  they	
  
need	
  someone	
  to	
  cover	
  the	
  duty	
  phone	
  because	
  they	
  
know	
  he	
  won’t	
  be	
  able	
  to	
  help.	
  	
  Finally,	
  when	
  planning	
  
events	
  in	
  staff	
  mee-ngs,	
  they	
  purposefully	
  leave	
  him	
  
with	
  the	
  easiest	
  tasks	
  because	
  they	
  feel	
  as	
  though	
  him	
  
doing	
  something	
  is	
  at	
  least	
  beLer	
  than	
  nothing.	
  	
  
–  How	
  would	
  you	
  as	
  AHD	
  address	
  this	
  situa-on?	
  
3	
  “UP’s”	
  of	
  Conflict	
  Media-on	
  

Fix	
  It	
  Up	
  
AHD	
  Job	
  Descrip-on	
  
Staff	
  Development	
  and	
  Support	
  
–  Organize	
  staff	
  socials	
  and	
  team	
  development	
  
ac-vi-es	
  
–  Serve	
  as	
  a	
  resource	
  to	
  your	
  fellow	
  RA	
  staff	
  
8	
  Rules	
  for	
  Effec-ve	
  Feedback	
  
1. 
2. 
3. 
4. 
5. 
6. 

Lead	
  with	
  Ques-ons	
  
Know	
  Yourself	
  
Never	
  give	
  feedback	
  when	
  angry	
  
Know	
  Who	
  you’re	
  talking	
  to	
  
Only	
  give	
  cri-cism	
  when	
  invited	
  
Make	
  sure	
  you	
  are	
  seen	
  as	
  having	
  authority	
  to	
  
give	
  feedback	
  
7.  Ask	
  “Does	
  the	
  demand	
  for	
  change	
  reflect	
  your	
  
needs	
  or	
  a	
  valid	
  cri-que?”	
  
8.  Expect	
  Defensiveness,	
  Change	
  may	
  come	
  later	
  
At the heart of our loathing of criticism
is the fear of exclusion or loss of
connection…	
  
	
   	
  	
   	
   	
   	
   	
   	
   	
   	
  

-Peter Gray
AHD	
  Job	
  Descrip-on	
  
Staff	
  Development	
  and	
  Support	
  
–  Organize	
  staff	
  socials	
  and	
  team	
  development	
  
ac-vi-es	
  
–  Serve	
  as	
  a	
  resource	
  to	
  your	
  fellow	
  RA	
  staff	
  
–  Serve	
  as	
  a	
  liaison	
  between	
  the	
  RA	
  staff	
  and	
  HD	
  
Liaison=Bridge	
  
Assistant Hall Director

To Develop and Support!

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Conflict Mediation

  • 1. Conflict  Media-on     Among  Staff  Members   Slug  It  Out  or  Hug  It  Out  
  • 2. AHD  Job  Descrip-on   Staff  Development  and  Support   –  Organize  staff  socials  and  team  development   ac-vi-es   –  Serve  as  a  resource  to  your  fellow  RA  staff   –  Serve  as  a  liaison  between  the  RA  staff  and  HD  
  • 3. AHD  Job  Descrip-on   Staff  Development  and  Support   –  Organize  staff  socials  and  team  development   ac-vi-es  
  • 6. 3  “UP’s”  of  Conflict  Media-on   Blow  it  UP   BoLle  It  UP   Fix  It  Up  
  • 7. 3  “UP’s”  of  Conflict  Media-on   Blow  it  UP  
  • 8. Case  Study  Numero  Uno   •  RA  Katniss  Everdeen  comes  to  you  because  she   has  a  problem  with  RA  Effie  Trinket.    Everdeen   stated  that  the  other  night  at  9pm  she  heard  loud   noises  coming  from  the  hall.    When  she  went  to   take  a  look,  she  saw  Trinket  bera-ng  her   residents  and  screaming  at  them  to  be  quiet.    As   Trinket  marched  downstairs  she  turned  to   Everdeen  and  told  her  “If  you  won’t  keep  your   residents  under  control,  I  will,”  and  stormed  back   to  her  room.     –  How  would  you  as  AHD  address  this  situa-on?  
  • 9. 3  “UP’s”  of  Conflict  Media-on   BoLle  It  UP  
  • 10. Case  Study  LeLre  B   •  You  overhear  RA  Rachel  McAdams  and  RA  Herman   Boone  talking  about  RA  Ryan  Gosling.    McAdams  and   Boone  do  not  feel  as  though  Gosling  is  working  well   with  the  rest  of  the  team.    Whenever  he  is  on  call  the   other  RAs  will  walk  around  the  hall  as  well  because   they  are  not  confident  he  will  actually  do  his  rounds.   Gosling  is  the  last  person  on  every  RAs  list  when  they   need  someone  to  cover  the  duty  phone  because  they   know  he  won’t  be  able  to  help.    Finally,  when  planning   events  in  staff  mee-ngs,  they  purposefully  leave  him   with  the  easiest  tasks  because  they  feel  as  though  him   doing  something  is  at  least  beLer  than  nothing.     –  How  would  you  as  AHD  address  this  situa-on?  
  • 11. 3  “UP’s”  of  Conflict  Media-on   Fix  It  Up  
  • 12. AHD  Job  Descrip-on   Staff  Development  and  Support   –  Organize  staff  socials  and  team  development   ac-vi-es   –  Serve  as  a  resource  to  your  fellow  RA  staff  
  • 13. 8  Rules  for  Effec-ve  Feedback   1.  2.  3.  4.  5.  6.  Lead  with  Ques-ons   Know  Yourself   Never  give  feedback  when  angry   Know  Who  you’re  talking  to   Only  give  cri-cism  when  invited   Make  sure  you  are  seen  as  having  authority  to   give  feedback   7.  Ask  “Does  the  demand  for  change  reflect  your   needs  or  a  valid  cri-que?”   8.  Expect  Defensiveness,  Change  may  come  later  
  • 14. At the heart of our loathing of criticism is the fear of exclusion or loss of connection…                       -Peter Gray
  • 15. AHD  Job  Descrip-on   Staff  Development  and  Support   –  Organize  staff  socials  and  team  development   ac-vi-es   –  Serve  as  a  resource  to  your  fellow  RA  staff   –  Serve  as  a  liaison  between  the  RA  staff  and  HD  
  • 17. Assistant Hall Director To Develop and Support!