8. Market Influences Media Mobile Social Media Social, Technical & Commercial Convergence Internet Advertising Software Entertainment Retail
9. Mobile Marketing Growth One-third of agencies expect almost one-third of their clients’ campaigns to contain mobile (or an element of mobile) in 2011,
14. Bombarding the customer! Communication e-mail Apps Mobile web Social Media QR Codes SMS Bluetooth
15. Managing Multiple Channels Communication Engagement ManagementTechnology Cross channel campaign management Knowledge of channel preferences Cross channel Content Management Cross Platform delivery Mobile web e-mail Apps Social Media SMS Bluetooth QR Codes
16. Engagement Management Technology Delivery to the Mobile Web Content Management Centrally managed content for web, email, social and mobile mobile handset detection (> 12,000) Leading edge delivery engine using HTML5 and fully optimised dynamic pages – User preference management iPhone Android Blackberry Windows Device and user tracking geolocation- Device and channel specific previews
22. Joining Up Technology Engage Interact Transact E-mail SMS QR Codes Bluetooth NFC Short Code Mobile Web Apps Vouchers NFC Apps/mobile web Geolocation MMS Video Mobile Vouchers SMS
23. Joining Up Technology Engage Interact Transact E-mail SMS QR Codes Bluetooth NFC Short Code Mobile Web Apps Vouchers NFC Press Radio TV In-store Apps/mobile web Geolocation MMS Video Mobile Vouchers SMS
24. Joining Up Technology Engage Interact Transact E-mail SMS QR Codes Bluetooth NFC Short Code Mobile Web Apps Vouchers NFC EPOS Loyalty Card Press Radio TV In-store Apps/mobile web Geolocation MMS Video Mobile Vouchers SMS
43. How to organise the technology to deliver a full end-to-end journey for the customer
44. How to join up the technology to form complete campaigns
45.
Editor's Notes
Maximise revenue in a new landscape - Very different landscapemultiple channels more organic and therefore unpredictableMedia and content providers influence Nokia X Factor in connection with Carphone warehouseConsumers have influence cost of ownership –PC VCR