This is a kick-off introductory talk I gave to a bunch of great designy folk on the night before Global Service Jam, the weekend of 25-26 Feb 2011.

1. Global Service Jam
Sydney 2012
Welcome to Digital Eskimo!
Wednesday, 29 February 2012

2. We design with deep understanding
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

3. We design with deep understanding
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

4. We design with deep understanding
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

5. We design with deep understanding
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

6. We like this...
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

7. ...but we prefer this
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

8. ...but we prefer this
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

9. ...but we prefer this
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

10. Starting conversations, reframing debate
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

11. Starting conversations, reframing debate
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

12. We love co-design
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

13. We love co-design
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

14. We need to design with the people we’re
designing for
Everyone has a stake
Everyone has ideas
Clients can continue what we start
We love co-design
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

15. We love prototyping
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

16. It’s good clean fun
The more we make things, the more we
learn about the problems we’re trying to solve
The more others make things, the better
they can articulate more accurate solutions
We love prototyping
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

17. We have a responsibility
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

18. Design has an impact on our world
We want that to be a good impact
We have a responsibility
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

19. Designing for change
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

20. Designing for change
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

21. Designing for change
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

22. We love service design...
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

23. It’s as much about getting clients to
work and discover together as it is
about the service being designed
It moves design up (and across and down)
the organisation chart
It thinks ‘above’ the problem
It has the potential to transform organisations
We love service design...
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

24. ...but service design for good
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

25. It’s not just about efficiency
It’s not just about convergence or divergence
It’s not just about replacing products or
existing services
...but service design for good
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

26. Reinventing recycled water?
RECYCLED
WATER
RECYCLED WATER SYSTEM
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

27. Final words...
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

28. “ If you wish to build a ship with others,
Do not begin by gathering timber with them;
Rather awaken in them
”
Longing for the sea.
Antoine de Saint-Exupery
Final words...
Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012

29. Global Service Jam 2012 | Welcome to Digital Eskimo
Wednesday, 29 February 2012