Presentation by Ben Hamley & Adrian Carsen Ben & Adrian will share their experience in setting up Floodaid.com.au in a rapid response to the recent Queensland floods. In an inspiring effort the team set up their site in less than 48hours, coordinating UX volunteers across 5 continents working 24/7.

3. Identification of needs and target audience

4. Solution and designUser, business and technical needs

5. Challenges

7. Research undertaken

8. Insight  Solution and design

10. Information

12. Management

14. Communication

15. Consistency

17. Bottlenecks and attention Volunteering QldOverwhelmed by requestsResorting to paper processing Turning to Social MediaQld Police are suddenly everyones best friend??!? Brisbane City CouncilFloodmapsunavilableMirrors - Lexiphanic Call outs: … … … … …

18. Impact The impact of this combined community initiative highlighted the importance of community engagement. Give them the tools to solve them problem themselves.

19. Result:How it has help the target audience Registered more than 1,500 users, connecting more than 1,100 people for help. We have seen the immediate demand for a community driven solution providing micro volunteering and resources on the ground. This was further displayed by Floodaid attracting more than 200,000 Facebook post views and briefly trending on Twitter with more than 2,500 tweets