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It Governance Slides for MISA Ontario June 2009

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Why the growing interest in IT governance? MISA June 1 st 2009
About us ,[object Object],[object Object],[object Object]
Who we are ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some of our recent work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Off proprietary solutions PC technology client server Y2K GIS Best of breed: CLASS, AMANDA Corporate applications Consolidation Y2K prep. ERP infrastructure environment/ build out Training of users GIS IT out of finance Corporate IT Web Governance Prioritization of initiatives Technical resources Business analysts Need to leverage investments/ business tools 1990’s 1995 2000’s 2005 2009…
Everyone wants to be … ,[object Object]
Common current themes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Common current themes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
IT environment has changed … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reality check ,[object Object],[object Object],[object Object],[object Object]
Why IT Governance? ,[object Object],[object Object],[object Object]
Why is IT Governance important? ,[object Object],[object Object]
Define IT Governance ,[object Object],[object Object]
Define IT Governance ,[object Object],[object Object],[object Object],[object Object]
Department/IT Alignment
Department/IT Alignment
IT governance is about ,[object Object],[object Object],[object Object],[object Object]
Typical municipal IT governance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some are doing well where… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to effective IT governance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Increasing acceptance? ,[object Object],[object Object],[object Object],[object Object]
IT governance model © MIT Sloan School Centre for Information Systems Research
Principles address ,[object Object],[object Object],[object Object],IT Principles High level statements about how IT is used in the business (against which all IT initiatives should be judged – does initiative A support the articulated principles?)
IT Architecture addresses ,[object Object],[object Object],[object Object],[object Object],[object Object],IT Architecture Organizing logic for data, applications and infrastructure captured in a set of policies and relationships, and technical choices to achieve desired business and technical standardization and integration (deviations from standards should be fully justified and implications fully understood).
Call Centre CRM Web/CMS Email Integration Technologies Security Layer (AD/LDAP) Network Layer Data Storage Layer BI/Dashboards Corp. Reporting GIS Phone Corporate Infrastructure Layer ePay eTax ePermit ePlan eBook eLicense Email Print Tools Server Identity PC Letter Counter IVR 311 SMS IM Data WAN WiFi Voice Intranet Cell eRequest eEngage Customer Service Platforms (Face to Face, Email, Telephone) DB File Phone Major Business Systems Infrastructure Remote/Mobile Access Customer Facing Systems Integration Simplified System View SAN LAN NAS Mobile Enterprise Search Customer Property Infra, Asset & Work Mgmt HR Parking Fleet Dispatch Other … Planning, Building, Permit, License, Inspect, Tax Recreation Finance & Budget Document & Records Mgmt POS & POSWeb
Business Applications are evolving ,[object Object],[object Object],[object Object],[object Object],[object Object],Business Application Needs Specifying the business need for purchased or internally developed IT applications (adhering to IT architecture where appropriate)
Infrastructure service delivery evolving ,[object Object],[object Object],[object Object],[object Object],IT Infrastructure Decisions Centrally coordinated, shared IT services that provide the foundation for the enterprises IT capability (promoting reuse of components)
Investment decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IT Investment & Prioritization Decisions about how much and where to invest in IT, including project approvals and justification techniques (ensuring that all projects that have a technology implication are fully considered, and to ensure that the portfolio is appropriately balanced [applications, technology, large -small, low -high risk])
Governance bodies ,[object Object],[object Object],[object Object],[object Object]
Define requirements and prioritise requirements Establish enterprise architecture & standards, manage and deliver IT services, facilitate IT strategy & planning & IT investment process Set objectives, approve strategies and plans, establish IT investment priorities Enforce principles and mandate of Steering Committee Endorse strategy and monitor progress. Approve budget IT Users Directors Major Application Teams Public
I = Input D = Decision   IT Principles IT Architecture IT Infrastructure Business Application Needs IT Investment Accountabilities   I D I D I D I D I D Council  •           •     • Endorse principles and strategy and monitor compliance SMT • • •   •   • • • • Enforce principles, set objectives and KPI’s, develop IT strategy and plans and establish IT investment priorities IT Working Group • • • • Facilitate processes for IT investment, IT plans and IT strategy. Chaired by Corporate Services Commissioner Departmental Directors  •   •   •   •   •   Define business requirements and establish departmental IT priorities IT Management Team •  • • •  •  •   •   Establish and enforce enterprise architecture and standards. Plan, deliver and manage IT systems and services IT Users         •   •    •   Articulate IT requirements and priorities. Enterprise Application Teams • • • Articulate IT requirements and priorities. Public/External Customers • Articulate IT requirements and priorities.
Metrics ,[object Object],[object Object],[object Object]
Metrics ,[object Object],[object Object],[object Object]
Benchmarking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Book recommendations ,[object Object],[object Object],[object Object],[object Object]

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It Governance Slides for MISA Ontario June 2009

  • 1. Why the growing interest in IT governance? MISA June 1 st 2009
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  • 5. Off proprietary solutions PC technology client server Y2K GIS Best of breed: CLASS, AMANDA Corporate applications Consolidation Y2K prep. ERP infrastructure environment/ build out Training of users GIS IT out of finance Corporate IT Web Governance Prioritization of initiatives Technical resources Business analysts Need to leverage investments/ business tools 1990’s 1995 2000’s 2005 2009…
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  • 23. IT governance model © MIT Sloan School Centre for Information Systems Research
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  • 26. Call Centre CRM Web/CMS Email Integration Technologies Security Layer (AD/LDAP) Network Layer Data Storage Layer BI/Dashboards Corp. Reporting GIS Phone Corporate Infrastructure Layer ePay eTax ePermit ePlan eBook eLicense Email Print Tools Server Identity PC Letter Counter IVR 311 SMS IM Data WAN WiFi Voice Intranet Cell eRequest eEngage Customer Service Platforms (Face to Face, Email, Telephone) DB File Phone Major Business Systems Infrastructure Remote/Mobile Access Customer Facing Systems Integration Simplified System View SAN LAN NAS Mobile Enterprise Search Customer Property Infra, Asset & Work Mgmt HR Parking Fleet Dispatch Other … Planning, Building, Permit, License, Inspect, Tax Recreation Finance & Budget Document & Records Mgmt POS & POSWeb
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  • 31. Define requirements and prioritise requirements Establish enterprise architecture & standards, manage and deliver IT services, facilitate IT strategy & planning & IT investment process Set objectives, approve strategies and plans, establish IT investment priorities Enforce principles and mandate of Steering Committee Endorse strategy and monitor progress. Approve budget IT Users Directors Major Application Teams Public
  • 32. I = Input D = Decision   IT Principles IT Architecture IT Infrastructure Business Application Needs IT Investment Accountabilities   I D I D I D I D I D Council  •           •     • Endorse principles and strategy and monitor compliance SMT • • •   •   • • • • Enforce principles, set objectives and KPI’s, develop IT strategy and plans and establish IT investment priorities IT Working Group • • • • Facilitate processes for IT investment, IT plans and IT strategy. Chaired by Corporate Services Commissioner Departmental Directors  •   •   •   •   •   Define business requirements and establish departmental IT priorities IT Management Team •  • • •  •  •   •   Establish and enforce enterprise architecture and standards. Plan, deliver and manage IT systems and services IT Users         •   •    •   Articulate IT requirements and priorities. Enterprise Application Teams • • • Articulate IT requirements and priorities. Public/External Customers • Articulate IT requirements and priorities.
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