The document appears to be a slide deck presentation about creating influence through rapid rapport techniques. Some key points: - Rapid rapport can increase communication effectiveness up to 5 times by matching verbal behaviors like tone, pitch, tempo and vocabulary. - Building rapport lowers unconscious barriers and triggers confirmation bias, influencing how people perceive you in the first 60 seconds. - Demonstrations of verbal mirroring and matching techniques are used to build rapport. - The approach is based on principles of neuro-linguistic programming and using similarities in verbal and non-verbal communication to connect with others.

1. OPENING SESSION
SATURDAY OCTOBER 6, 2012
AT
Rapid Rapport:
CREATING INFLUENCE
ON DEMAND
Rapid Rapport Master Slide Deck: © 2012 B. Maloney 1

2. What you get:
INCREASE COMMUNICATION
EFFECTIVENESS UP TO 5X
Rapid Rapport Master Slide Deck: © 2012 B. Maloney 2

3. http://www.youtube.com/watch?v=Rz-ph32CnJA
WOULD IT BE OK TO SEE A DEMO?
Rapid Rapport Master Slide Deck: © 2012 B. Maloney 3

4. Bernie Maloney, CSP
PE, CSM, CSPO
Agile Coach
Influence without Authority
Certified
Neuro Linguistic Programming Practitioner
Rapid Rapport Master Slide Deck: © 2012 B. Maloney 4

5. I’VE GOT GOOD NEWS & BAD NEWS
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8. TWEET YOUR PRACTICE
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9. Outcome: Recognize and Practice
Verbal Technology to Create Influence On Demand
• Why: Significance and Basis
• How: Applications in Technology Teams
• What’s Behind This: Get the Abstraction
• Summary & Resources
OUTLINE
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10. WHY = FIRST IMPRESSIONS MATTER
Before Confirmation Bias
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11. Does the 1st 60 seconds really matter?
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12. Ever had a telemarketer call?
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13. & you asked to hear more?
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14. Even socially
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15. Confirmation Bias
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16. HOW: APPLICATIONS IN TECHNOLOGY TEAMS
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17. 7%
Physiology
Tonality 38%
Words 55%
Communication Goes (way, way, way) Beyond Words
e.g. Ray Birdwhistle, University of Pennsylvania
Verbal vectors: Tone, Pitch
Tempo: Speed & Cadence
Timbre
Volume
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18. Translating into (Agile) Practice
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19. 7%
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20. 35+%
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21. 55%
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22. What if teams increase communication effectiveness by even half this?
5X? OR 10X?
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24. THE TIP? LOWER UNCONSCIOUS BARRIERS
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25. The Principle
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26. Build Rapport: Offer similar patterns
Tonality (35+%!)
--------------------- how people represent information – another talk
Words (7%): keys to
---------------------
Physiological (55%!)
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27. Pair off: Verbal Mirroring & Matching
Keep statements short (get multiple practice exchanges) Tone, Pitch
Person A: Start with a Question Tempo: Speed & Cadence
Person B: Short response, using similar verbal behaviors > Question Timbre
Switch roles at signal Volume
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28. Insights: Verbal Mirroring & Matching
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29. Get the Abstraction
WHAT’S BEHIND THIS?
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30. It began in the Santa Cruz Mountains…
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31. Virginia Satir’s Change Model
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32. Principle: Success Leaves Footprints
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33. 2B bps info
NLP MODEL OF COMMUNICATION
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34. 2MB (~16 Mb)
(HD 1920x1080)
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35. Conscious Mind processes
~134 bps
in groups of
2B bps info 7 +/- 2 “chunks”
NLP MODEL OF COMMUNICATION
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36. 132 b
(12 px by 11 px)
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37. Conscious Mind processes
~134 bps
in groups of
2B bps info 7 +/- 2 “chunks”
Delete
Distort
Generalize
Unconscious Programming = Barrier: Friend or Foe? Fight or Flight?
NLP MODEL OF COMMUNICATION
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39. TWEET YOUR PRACTICE
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40. SUMMARY
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41. TWO TYPES OF STUDENTS
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44. DECIDE: WHICH TYPE ARE YOU?
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45. 7%
Physiology
Tonality 38%
Words 55%
Communication Goes (way, way, way) Beyond Words
Tonality (35+%!)
Words (7%): keys to how people represent information
Physiological (55%!)
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46. Building Rapport Lowers Unconscious Barriers
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47. 35+%: Observe & Signal Rapport by Verbal Matching
Tone, Pitch
Tempo: Speed & Cadence
Timbre
Volume
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48. Seminal Work:
Richard Bandler & John Grinder,
Frogs into Princes
For a far easier Introduction:
Michael Brooks,
Instant Rapport
(available in libraries)
RESOURCES
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49. START RIGHT NOW
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50. Saturday November 3, 2012
Nokia, Sunnyvale
VOTE: bit.ly/mcsv12influence
Building Products that Delight Customers:
Hands-on Product Management
30 Students
Stanford Continuing Studies – BUS 15
1st Class: January 28, 2013
FUTURE PRESENTATIONS
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51. Bernie Maloney, CSP
PE, CSM, CSPO
Turning Strategies into Results
For People, Teams & Businesses
From Startup to Beyond $100M
twitter.com/#!/ berniemaloney
slideshare.net/ berniemaloney
about.me/ berniemaloney
quitsmokingin60.com/ berniemaloney
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52. Ut Prosim. Namaste.
FIN
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