2. 1
Table of Contents
• Project Overview, p. 2
• Universe Of Learning For This On-Boarding Benchmark Analysis, p. 5
• Key Benchmark Findings & Observations, p. 9
• Benchmark Participant Demographics, p. 26
• On-Boarding Program Structure and Scope, p. 29
• Engaging Employees Quickly & Effectively: Critical On-Boarding Program
Elements, p. 40
• Creating High “Set Points” for Productivity, Positive Attitude & Loyalty: Key
Program Objectives, p. 48
• Training on Technology, Mentor Systems & Managing Peak Hire Periods:
Other Critical Success Factors, p. 61
• Technology Platforms & Applications That Are The Cornerstones of On-
Boarding Success, p. 67
• Understanding Company Culture, Values & Strategy: The Importance of
“Soft” Factors To Success, p. 74
• On-Boarding Pitfalls, Lessons Learned & Best Practices, p. 80
• About Best Practices, p. 85
Note that while a majority of the Total Benchmark Class identified corporate culture and overview as very important, a majority of the Pharma/Device segment did not identify them as very important. The different perspectives may be a reflection of different priorities: Only 27 percent of the Pharma/Device segment identified retention as a primary goal for on-boarding while 50 percent of the Total Benchmark Class did identify retention as a primary goal. Spending time on corporate culture and a corporate overview during on-boarding is an engagement activity that impacts retention.