1. MGT 307 Final Exam
PLEASE DOWNLOAD THE ANSWERS HERE!!!
1) __________ is a multidisciplinary field devoted to understanding individual and
group behavior, interpersonal processes, and organizational dynamics.
2) What is organizational culture?
3) Three important levels of cultural analysis in organizations are
4) In the context of the three important levels of cultural analysis in organizations,
the level referred to as __________ can play a critical part in linking people together
and can provide a powerful motivational mechanism for members of the culture.
5) Henry Mintzberg identified a set of roles that managers perform. These roles are
grouped into which of the following three categories?
6) A person who is a __________ assumes a unique responsibility for work that is
accomplished largely through the efforts of other people.
7) The difficulties with cross-cultural communication are perhaps most obvious with
respect to
8) __________ is often accompanied by an unwillingness to understand alternative
points of view and to take the values they represent seriously.
9) Groups and teams are not the same thing because of differences in goals,
synergy, accountability and skills. A work team is characterized by
10) Four contextual factors are most significantly related to team performance and
whether or not they are successful. They are adequate resources, leadership and
structure, performance evaluation and reward systems, and
11) Groups generally pass through a predictable sequence in their evolution. The
five-stage group-development model describes which stage as being characterized
by a great deal of uncertainty about the group’s purpose, structure, and leadership?
12) Which of the following distinguishes a team from a group?
13) Ken is being cooperative but unassertive with his employees during a conflict
situation. He tries to smooth over their differences but it only produces a false sense
of harmony among them. Ken is using which conflict management style?

2. 14) The conflict management style of __________ involves being both cooperative
and assertive. This style is characterized by trying to fully satisfy everyone’s
concerns by working through differences and finding and solving problems so that
everyone gains.
15) Which of the following is the correct order of Maslow’s theoretical hierarchal
needs from the lowest (lower-order need) to the highest (higher-order need) level?
16) In the context of motivation, persistence refers to
17) In the context of motivation, intensity refers to
18) Compared to other types of teams, __________ teams tend to have more
difficulty learning to work with each other and solving problems in the early stages
of team development.
19) __________ implies that characteristics such as age or the date that someone
joins a specific work team or organization should help us to predict turnover.
20) __________ factors that could potentially cause stress include things such as
economic or political uncertainty and technological change.
21) __________ stressors are stressors that keep you from achieving your goals, such
as red tape, organizational politics, or confusion over responsibilities.
22) If a worker is placed on a difficult project and they experience eustress, one likely
result would include
23) __________ is often used in combination with horizontal leadership.
24) Often self-leadership activities are divided into these three broad categories:
25) Directives falling within the zone of indifference are
26) Milgram designed experiments to determine the extent to which people
27) The essence of power is
28) The development of a cohesive, high-performing team can be aided by
29) One of the foremost trends in management involves using __________ to
streamline operations and reduce staff in order to lower costs and raise
productivity.
30) The obvious organizational design response to uncertainty and volatility is to opt
for a more __________ form.

3. MGT 307 Final Exam
PLEASE DOWNLOAD THE ANSWERS HERE!!!