Springboard activity or energizer for customer service training.

1. Question and Answer
By Liza Kristine A. Bigornia - Suarez

2. Who said, “It is not the employer who pays
the wages. Employers only handle the
money. It is the customer who pays the
wages.”?
Giorgio Armani
Bill Gates
Henry Ford
Peter Drucker
Unknown

3. Who said, “To understand a man, you
must first walk a mile in his moccasin?”
Steve Jobs
Warren Buffet
Indian saying
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Unknown

4. Who said, “Do what you do so well that
they will want to see it again and bring
their friends.”?”
Albert Einstein
Toby Bloomberg
Howard Schultz
Walt Disney
Unknown

5. Who said, “Make your product easier to
buy than your competition, or you will
find your customers buying from them,
not you?”
Steven Covy
Mark Cuban
Sam Walton
Michael Dell
Unknown

6. Who said, “If you do build a great
experience, customers tell each other
about that. Word of mouth is very
powerful?”
Nigel Sanders
Jerry Gitomer
Leon Gorman
Jeff Bezos
Unknown

7. Match the tagline to the brand:
Buksan ang happiness Jollibee
Moving forward DHL
We keep our promises Coke
Keep walkin’ Toyota
Langhap sarap Johnny Walker

8. 101 Inspirational Customer Service Quotes. Omar Zaibak. February 12, 2012.
http://www.customerservicemanager.com/101-inspirational-customer-service-quotes.htm