A look at how the CMMI for Services can help in a zombie apocalypse. Despite the unconventional premise, this presentation gently introduces the audience to basic CMMI-SVC concepts. First delivered at the NDIA CMMI Technology Conference in Denver, November 2012. [CmmiTraining.com]

1. CMMI vs.
Zombies!
How CMMI-SVC
Can Help in
the Zombie
Apocalypse
Bill Smith, CEO
Leading Edge Process Consultants

2. CMMI vs.
Zombies!
How CMMI-SVC
Is Helping to
Can Help in End
the Zombie
Apocalypse
Dr. Robert Graves, COO
Zombie Emergency Response Operations
Bill Smith, CEO
Leading Edge Process Consultants

3. All slides in this presentation are
Copyright 2012, Leading Edge Process
Consultants LLC.
The scenario described herein is fictional, and is being
delivered by Mr. Bill Smith posing as Dr. Robert Graves.

4. * Mildly disturbing zombie
imagery, some blood, and
suggestions of violence.
* No, this presentation has not actually been rated by the Motion Picture Association of America.

5. Background

6. About Bill
Taught Intro to CMMI to >1400 people…

7. …including a few zombies!

8. Presentation awards
NDIA CMMI
Conference
2008
2009
2010

9. Bill was last seen trying to escape a zombie horde.

10. His current whereabouts…
…are unknown

11. Ground Rules
’til 11:15
at the end

12. the end ?

13. Cell Phones
ON!
Why? >

14. Nationwide

15. DC Metro Area

16. Locally

17. People are
transforming

18. Even
babies!

19. “This is the way
the world ends;
not with a bang or
a whimper, but
with zombies
breaking down the
back door.”
Amanda Hocking,
Hollowland

20. ZERO: A New Organization
4 weeks ago

22. Why CMMI-SVC?
Prior success w/
our emergency
operations
A natural fit!
Extension of
pre-existing
contract

23. What We Know
About Zombies
(So Far)

24. The Zombie Virus
Transmission

25. Symptoms
Hour
1 Hour
5 Hours
8 16 Hour
20
Pain, discoloration Fever, dementia Numbing, coma Heart stoppage

26. Hour
23
Reanimation

27. Treatment
None
(Yet)

28. Zombie Behavior
Slow

29. Stupid

30. (Occasionally)
Sexy

31. Crave human flesh

32. (and beer)

33. RELENTLESS!

35. How to Kill a Zombie
Destroy
Decapitation the brain!

36. Careful!
Even a severed head
may be dangerous.

37. How We’re
Applying
CMMI-SVC

39. Purpose of STSM
To establish
and maintain
STANDARD
STANDARD
SERVICES
SERVICES
in concert with
STRATEGIC
NEEDS
and plans.

40. Strategic Analysis
Service catalog
(revised)

41. Market Trends
5416
New Zombie Virus
Transmissions
Washington DC Metro Area
497
1 7 22 103
0 1 2 3 4 5
Weeks since initial transmission

42. Organizational Capabilities
(pre-Zombie)
“Develop and deliver the highest
quality medical, fire
suppression, technical
rescue, hazardous
materials, water rescue,
life safety education,
fire prevention and
investigation
services.”
Strategic Objectives
Last fiscal year

43. Customers ZERO jurisdiction
Virus spread

44. Competitors…? Other
Vigilantes jurisdictions
Medical Police SWAT Collaborators!
professionals teams

45. **

46. Our Newest Partner
U. S. Army!

47. Service Catalog Additions
Kill zombies & dispose of their bodies.
Identify dead zombies & notify next of kin.
Provide emergency medical service in the
Our Menu of field & transport victims to medical facilities.
Zombie Services Isolate and “process” people infected with
the virus who have not yet become zombies.
Support CDC in efforts to further identify
transmission methods and find a cure.
Control crowds & prevent zombie-related
panic.
Monitor and spread news of the zombie
crisis.
Conduct zombie awareness presentations
and fund-raising events.

48. Kill
Zombies

49. Support the CDC
Center for Disease Control and Prevention

50. Zombie Awareness
Don’t Be
Zombie Food!

51. Zombie Pets?

52. Key Service Levels
3 rings, 97.5 % 10 minutes 99%

54. Purpose of SSD
To analyze, design,
DEVELOP,
DEVELOP,
integrate, verify, and validate
SERVICESYSTEMS
SERVICE SYSTEMS
including service system
components, to satisfy
existing or anticipated
service agreements.

55. “Fast Track” Development Process
Sprint 1
Requirements Design Implementation Testing
Sprint 2
Requirements Design Implementation Testing
Sprint 3
Requirements Design Implementation Testing

56. Sources of Requirements
Other stakeholders Government Other stakeholders
Our field personnel

57. Design and Implementation
Guidance from
noted zombie
experts
Max Brooks, author of
The Zombie Survival Guide

58. Verification and Validation
“Zombie Zoo”

59. About Terminology
Using standard
service
terminology, pe
ople are not
considered
consumables.

60. About Terminology
In the zombie
apocalypse
they just
might
be!!!
service system consumable

61. “It is a truth
universally
acknowledged
that a zombie in
possession of
brains must be
in want of more
brains.”
Seth Grahame-Smith,
Pride and Prejudice
and Zombies

63. Purpose of SST
To
DEPLOY
DEPLOY
new or significantly
changed service
system components
while managing
their effect on
ONGOING
ONGOING
service delivery.

64. Our Biggest Deployment Challenge

65. Our poster is everywhere!
GOT ZOMBIES?
Workplaces
CALL 9-1-1

66. Awareness publications…

67. …even in elementary school

69. Purpose of SD
To
DELIVER
DELIVER
SERVICES
SERVICES
in accordance with
SERVICE
AGREEMENTS.
AGREEMENTS.

70. Service Requests

71. Phone calls

72. …because silence matters

73. Is a
SCREAM IN
THE DARK
a service
request?

75. Request Management System
Leveraging pre-existing
emergency response
system

76. But our call
center staff…

77. …is feeling
the stress!

78. It’s getting harder to find qualified people.

79. Service Agreements
established pending

80. Cash flow = critical!

81. …to reduce our
dependence on
volunteers.

83. Purpose of IRP
To ensure
timely and effective
RESOLUTION
RESOLUTION
of
SERVICE
SERVICE
INCIDENTS
INCIDENTS
and
PREVENTION
PREVENTION
of service incidents
as appropriate.

84. Bob (a zombie hunter) responded to a call.

85. service incident
We were alarmed when
his radio went silent.

86. We sent additional zombie hunters.
resolution

87. We found out Bob became zombie food…
underlying
cause
…after a zombie
grabbed his hair!

88. This resulted in our
new grooming policy.
prevention

90. Purpose of CAM
To ensure effective
service system
PERFORMANCE
PERFORMANCE
and ensure that
RESOURCES
RESOURCES
are provided and used
effectively to support
service requirements.

91. Availability Concerns
Zombie Hunters

92. “Is there
anything hotter
than a cute guy
who is armed
and dangerous?
I think not.”
Stacey Jay,
Undead Much

93. Weapons
…and Ammunition

94. Vehicles
…and Fuel

95. Critical Capacity Measures
# of Zombies that Can
Be Killed Per Day

96. # of Victims That Can
Be Accommodated by
Area Hospitals

97. # of Calls That Can
Be Handled by the
Phone System(s)

98. Key Service System Representations
Formulas Predicting
Virus Spread

99. Map of Known
Zombie Attacks

100. The virus has even reached
PITTSBURGH!!!

102. Purpose of SCON
To establish and
maintain plans to ensure
CONTINUITY
CONTINUITY
of services during and
following any significant
DISRUPTION
DISRUPTION
of normal operations.

103. Essential Functions
We examined our service menu…
Kill zombies & dispose of their bodies.
Identify dead zombies & notify next of kin.
Provide emergency medical service in the
Our Menu of field & transport victims to medical facilities.
Zombie Services Isolate and “process” people infected with
the virus who have not yet become zombies.
Support CDC in efforts to further identify
transmission methods and find a cure.
Control crowds & prevent zombie-related
panic.
Monitor and spread news of the zombie
crisis.
Conduct zombie awareness presentations
and fund-raising events.

104. Identified essential
functions…
Kill zombies

105. …& not-as-essential
functions.
Provide emergency
medical service?

106. Essential Resources
For zombie-killing

107. Vulnerabilities
Vulnerability Continuity Plan
Out of ammo

108. Vulnerability Continuity Plan
Out of gas

109. Vulnerability Continuity Plan
Death or All personnel are also
transformation trained zombie killers

110. What
You Can
Do

111. Join Us
Wear a nifty
badge!

112. Drive a cool truck!

113. We need doctors!

114. Prepare Yourself
See
the CDC
website

115. “A well-trained
individual, with
nothing but a
rock, has a better
chance of survival
than a novice with
the latest
technological
marvel.”
Max Brooks,
The Zombie Survival Guide

116. Remember Rule
#1

117. Prepare Your Business
Using the
CMMI for
Services
as a guide

118. So that whether there’s
a zombie apocalypse… or not, you still…

119. Know what services you
should be providing

120. Have everything you
need to deliver your
services

121. Can effectively deploy
your services

122. Efficiently handle
requests for services

123. Have enough of
what you need

124. Can handle things
that go wrong

125. Can recover from
a disaster

126. United We Stand

127. The zombie
plague is one of
the gravest
dangers ever to
the survival of
our nation.
Together we can
wipe it off the
face of the Earth.
For yourself….
For your family…

128. For
America!
Bill Smith
www.CmmiTraining.com