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12 Marketing Tips
for 2014
1

Connect with Customers

2

Share Contact Points with Clients

3

Write Content

3
4

Know Your Customer

©	
  2013	
  Penheel	
  Marke0ng	
  
5

Email Subject Lines

6

Facebook Photo Tip

7

List on Local Places

3
8

Optimize for Mobile

©	
  2013	
  Penheel	
  Marke0ng	
  
9

Write Once. Post Many.

10

Search Engine Optimization

11

Social Customers

3
12

Be the Solution

©	
  2013	
  Penheel	
  Marke0ng	
  
1

Connect
with
Customers
Connect with
customers
online and
engage with
them.
Crea0ng	
  an	
  online	
  presence	
  is	
  more	
  than	
  just	
  having	
  a	
  website	
  and	
  joining	
  a	
  few	
  social	
  
media	
  plaAorms.	
  Increase	
  customer	
  engagement	
  with	
  regular	
  pos0ngs,	
  ques0ons,	
  
trivia,	
  and	
  more.	
  Post	
  answers,	
  reply	
  to	
  comments,	
  and	
  share	
  insights	
  in	
  to	
  your	
  
brand’s	
  response	
  to	
  any	
  ques0ons	
  being	
  asked.	
  Remember	
  to	
  keep	
  things	
  
conversa0onal.	
  	
  
	
  
Take	
  any	
  challenges	
  offline	
  as	
  quickly	
  as	
  possible.	
  Be	
  sure	
  to	
  respond	
  to	
  them	
  as	
  well.	
  	
  
©	
  2013	
  Penheel	
  Marke0ng	
  
2

Connect
with
Customers
Share
contact
points with
clients.
Share	
  all	
  the	
  connec0on	
  points	
  you	
  have	
  for	
  clients	
  to	
  reach	
  you,	
  including	
  social	
  
media,	
  tradi0onal	
  methods,	
  such	
  as	
  mail	
  or	
  office	
  loca0on,	
  email	
  contact,	
  and	
  
phone.	
  	
  
	
  
Also	
  include	
  your	
  website	
  and	
  any	
  social	
  media	
  handles	
  you	
  will	
  be	
  monitoring	
  on	
  a	
  
daily	
  basis.	
  Include	
  the	
  contact	
  points	
  in	
  email	
  signatures,	
  social	
  media	
  profiles,	
  like	
  
LinkedIn,	
  and	
  eBusiness	
  cards.	
  	
  
©	
  2013	
  Penheel	
  Marke0ng	
  
3

Write
Content
Writing
content is
half the
battle.
Wri0ng	
  content	
  is	
  half	
  the	
  baRle.	
  The	
  other	
  half	
  is	
  promo0ng	
  it.	
  Spend	
  as	
  much	
  0me	
  
promo0ng	
  it	
  as	
  you	
  do	
  wri0ng	
  it.	
  	
  
	
  
Share	
  social	
  media	
  posts	
  about	
  various	
  content	
  throughout	
  the	
  year.	
  Be	
  sure	
  to	
  use	
  
a	
  content	
  calendar	
  to	
  keep	
  track	
  of:	
  
•  When	
  it	
  was	
  shared;	
  
•  How	
  many	
  posts/comments/likes	
  it	
  received;	
  and	
  
•  Who	
  was	
  sharing	
  it.	
  
©	
  2013	
  Penheel	
  Marke0ng	
  
4

Know Your
Customer
Know your
customer.
Steve	
  Jobs	
  oXen	
  said	
  to	
  think	
  not	
  about	
  what	
  your	
  customer	
  needs,	
  but	
  about	
  what	
  
they	
  don’t	
  even	
  know	
  they	
  need	
  —	
  yet.	
  If	
  you	
  are	
  one	
  step	
  ahead	
  of	
  your	
  customers	
  
on	
  their	
  needs,	
  wants,	
  and	
  desires	
  when	
  it	
  comes	
  to	
  their	
  clients,	
  then,	
  you	
  are	
  
doing	
  your	
  job.	
  	
  
	
  
Think	
  like	
  a	
  customer	
  when	
  considering	
  your	
  marke0ng	
  plan.	
  Send	
  emails	
  that	
  are	
  
0mely.	
  Share	
  social	
  media	
  posts	
  that	
  are	
  relevant.	
  And,	
  most	
  of	
  all,	
  give	
  them	
  tools	
  
they	
  can	
  use	
  to	
  make	
  their	
  jobs	
  more	
  produc0ve	
  and	
  easier.	
  	
  
©	
  2013	
  Penheel	
  Marke0ng	
  
5

Email
Subject
Lines
Email
Subject
Lines
Email	
  subject	
  lines	
  should	
  be	
  short.	
  Here’s	
  a	
  great	
  0p.	
  Think	
  of	
  them	
  like	
  a	
  Tweet.	
  
Keep	
  them	
  short	
  and	
  relevant.	
  Include	
  a	
  keyword	
  in	
  the	
  subject	
  line.	
  Develop	
  a	
  
formula	
  for	
  best	
  subject	
  line	
  length,	
  click-­‐thru,	
  and	
  call	
  to	
  ac0on.	
  	
  
	
  
Be	
  sure	
  to	
  split	
  test	
  any	
  new	
  email	
  campaigns.	
  Then	
  measure	
  and	
  report	
  on	
  those	
  
samples	
  to	
  leverage	
  in	
  future	
  campaigns.	
  	
  

©	
  2013	
  Penheel	
  Marke0ng	
  
6

Facebook
Photo Tip
Facebook
Photo Tip
When	
  wri0ng	
  and	
  sharing	
  posts	
  on	
  Facebook,	
  or	
  just	
  about	
  any	
  social	
  media	
  
plaAorm,	
  be	
  sure	
  to	
  include	
  a	
  photo	
  with	
  the	
  post.	
  Photos	
  garner	
  more	
  aRen0on	
  
than	
  text,	
  so	
  make	
  it	
  your	
  own	
  best	
  prac0ce	
  to	
  include	
  one	
  each	
  0me	
  you	
  post.	
  
	
  
Most	
  0mes	
  the	
  photo	
  will	
  be	
  carried	
  over	
  from	
  a	
  blog	
  post,	
  so	
  be	
  sure	
  the	
  photo	
  
that’s	
  on	
  the	
  blog	
  is	
  appropriate.	
  Also,	
  be	
  sure	
  to	
  tag	
  the	
  photo	
  for	
  op0mal	
  search	
  
engine	
  best	
  prac0ces	
  by	
  using	
  the	
  image	
  “alt,”	
  “0tle,”	
  and	
  “descrip0on”	
  tags.	
  	
  

©	
  2013	
  Penheel	
  Marke0ng	
  
7

List on Local
Places
List On
Local Places
If	
  you	
  have	
  a	
  business,	
  think	
  about	
  having	
  your	
  company’s	
  name	
  listed	
  on	
  local	
  
searches	
  for	
  Google,	
  Yahoo!,	
  and	
  Bing.	
  All	
  three	
  have	
  a	
  local	
  search	
  features,	
  and	
  
there	
  are	
  hundreds	
  more	
  to	
  boot.	
  	
  
	
  
Include	
  keywords	
  related	
  to	
  your	
  services.	
  Add	
  the	
  company	
  phone	
  number,	
  
website,	
  address,	
  hours	
  of	
  opera0on,	
  and	
  a	
  logo	
  or	
  image	
  to	
  help	
  make	
  the	
  lis0ng	
  
pop.	
  Lastly,	
  be	
  sure	
  to	
  include	
  any	
  addi0onal	
  social	
  media	
  profile	
  links.	
  All	
  of	
  this	
  
helps	
  not	
  only	
  with	
  local	
  searching,	
  but	
  also	
  with	
  overall	
  search	
  engine	
  op0miza0on.	
  

©	
  2013	
  Penheel	
  Marke0ng	
  
8

Optimize
for Mobile
Optimize
for Mobile
Even	
  if	
  you	
  don’t	
  have	
  a	
  mobile	
  website	
  yet,	
  you	
  can	
  prepare	
  your	
  site	
  to	
  be	
  more	
  
mobile	
  friendly	
  by	
  doing	
  a	
  few	
  of	
  these	
  things:	
  
•  Use	
  a	
  single-­‐column	
  layout.	
  It	
  makes	
  the	
  content	
  appear	
  beRer	
  on	
  a	
  mobile	
  
device.	
  	
  
•  Use	
  mobile-­‐op0mized	
  photos	
  and	
  video	
  on	
  the	
  site,	
  with	
  smaller	
  image	
  file	
  sizes	
  
than	
  on	
  a	
  tradi0onal	
  site,	
  e.g.,	
  .png	
  versus	
  .jpg.	
  
•  Test	
  your	
  current	
  site	
  on	
  a	
  mobile	
  device	
  or	
  two,	
  just	
  so	
  you	
  know	
  what	
  it	
  looks	
  
like.	
  	
  
•  Leverage	
  web-­‐friendly	
  fonts	
  to	
  help	
  ensure	
  your	
  site	
  is	
  easy	
  to	
  read.	
  
©	
  2013	
  Penheel	
  Marke0ng	
  
9

Write it
once. Post
it many.
Write it
once. Post
it many.
When	
  thinking	
  about	
  your	
  content,	
  determine	
  how	
  you	
  can	
  write	
  something	
  one	
  
0me	
  and	
  use	
  it	
  many	
  0mes.	
  For	
  example,	
  you	
  might	
  write	
  a	
  blog	
  post.	
  How	
  does	
  that	
  
content	
  then	
  feed	
  into	
  other	
  uses,	
  such	
  as	
  part	
  of	
  an	
  email	
  blast,	
  or	
  to	
  be	
  included	
  in	
  
a	
  slide	
  deck,	
  whitepaper,	
  or	
  eBook?	
  Is	
  there	
  an	
  opportunity	
  to	
  make	
  the	
  content	
  into	
  
a	
  quick,	
  two-­‐minute	
  video?	
  	
  
	
  
Consider	
  all	
  the	
  op0ons	
  when	
  making	
  one	
  piece	
  of	
  content.	
  Then	
  spread	
  the	
  
pos0ngs	
  about	
  those	
  op0ons	
  over	
  a	
  period	
  of	
  several	
  weeks	
  to	
  ensure	
  maximum	
  
coverage.	
  	
  
©	
  2013	
  Penheel	
  Marke0ng	
  
10

SEO
SEO
If	
  you’ve	
  been	
  making	
  changes	
  to	
  your	
  website	
  throughout	
  the	
  year,	
  be	
  sure	
  to	
  re-­‐
submit	
  it	
  to	
  the	
  search	
  engines	
  for	
  indexing.	
  This	
  may	
  be	
  done	
  at	
  any	
  point	
  in	
  a	
  
website	
  life	
  cycle;	
  however,	
  it’s	
  good	
  prac0ce	
  to	
  do	
  it	
  once	
  a	
  year	
  to	
  ensure	
  the	
  
engines	
  are	
  s0ll	
  indexing	
  your	
  content.	
  	
  
	
  
If	
  you	
  haven’t	
  changed	
  any	
  content	
  on	
  the	
  site	
  in	
  a	
  year,	
  consider	
  ways	
  in	
  which	
  you	
  
can	
  make	
  quick	
  changes,	
  such	
  as	
  refreshing	
  photo	
  content,	
  edi0ng	
  web	
  page	
  copy,	
  
or	
  upda0ng	
  keywords	
  on	
  the	
  back	
  end.	
  	
  

©	
  2013	
  Penheel	
  Marke0ng	
  
11

Social
Customers
Social
Customers
Focus	
  on	
  the	
  social	
  plaAorms	
  your	
  customers	
  are	
  using	
  rather	
  than	
  on	
  the	
  ones	
  that	
  
may	
  seem	
  like	
  the	
  most	
  trendy,	
  or	
  most	
  well	
  known.	
  	
  
	
  
Know	
  your	
  customer	
  demographic	
  and	
  how	
  they	
  use	
  social	
  media.	
  Provide	
  them	
  
with	
  the	
  means	
  to	
  locate	
  your	
  content	
  and	
  website	
  via	
  those	
  channels.	
  Then	
  be	
  sure	
  
to	
  share	
  content	
  with	
  them	
  via	
  the	
  media	
  and	
  tools	
  of	
  their	
  choice	
  —	
  not	
  yours.	
  

©	
  2013	
  Penheel	
  Marke0ng	
  
12

Be the
Solution
Be your
customer’s
solution.
It’s more fun, as a marketer, to present new ideas and ways in which your clients
can promote their products and services. Rather than just taking orders from your
clients, find ways where you can be the solution.
Help them to find new and innovative ways to touch base with their clients and
form new relationships with potential clients. Once you’ve become the “go-to”
person for your customers, you will soon gain hero status.

©	
  2013	
  Penheel	
  Marke0ng	
  
Want to know how these 12 steps can
help in your overall marketing plan?
Contact	
  us	
  for	
  a	
  free,	
  half-­‐hour	
  consulta0on	
  about	
  	
  
marke0ng	
  plans	
  for	
  2014.	
  ContactUs@Penheel.com

	
  

Find	
  us	
  on:	
  

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12 Monthly Marketing Tips for 2014

  • 2. 1 Connect with Customers 2 Share Contact Points with Clients 3 Write Content 3 4 Know Your Customer ©  2013  Penheel  Marke0ng  
  • 3. 5 Email Subject Lines 6 Facebook Photo Tip 7 List on Local Places 3 8 Optimize for Mobile ©  2013  Penheel  Marke0ng  
  • 4. 9 Write Once. Post Many. 10 Search Engine Optimization 11 Social Customers 3 12 Be the Solution ©  2013  Penheel  Marke0ng  
  • 6. Connect with customers online and engage with them. Crea0ng  an  online  presence  is  more  than  just  having  a  website  and  joining  a  few  social   media  plaAorms.  Increase  customer  engagement  with  regular  pos0ngs,  ques0ons,   trivia,  and  more.  Post  answers,  reply  to  comments,  and  share  insights  in  to  your   brand’s  response  to  any  ques0ons  being  asked.  Remember  to  keep  things   conversa0onal.       Take  any  challenges  offline  as  quickly  as  possible.  Be  sure  to  respond  to  them  as  well.     ©  2013  Penheel  Marke0ng  
  • 8. Share contact points with clients. Share  all  the  connec0on  points  you  have  for  clients  to  reach  you,  including  social   media,  tradi0onal  methods,  such  as  mail  or  office  loca0on,  email  contact,  and   phone.       Also  include  your  website  and  any  social  media  handles  you  will  be  monitoring  on  a   daily  basis.  Include  the  contact  points  in  email  signatures,  social  media  profiles,  like   LinkedIn,  and  eBusiness  cards.     ©  2013  Penheel  Marke0ng  
  • 10. Writing content is half the battle. Wri0ng  content  is  half  the  baRle.  The  other  half  is  promo0ng  it.  Spend  as  much  0me   promo0ng  it  as  you  do  wri0ng  it.       Share  social  media  posts  about  various  content  throughout  the  year.  Be  sure  to  use   a  content  calendar  to  keep  track  of:   •  When  it  was  shared;   •  How  many  posts/comments/likes  it  received;  and   •  Who  was  sharing  it.   ©  2013  Penheel  Marke0ng  
  • 12. Know your customer. Steve  Jobs  oXen  said  to  think  not  about  what  your  customer  needs,  but  about  what   they  don’t  even  know  they  need  —  yet.  If  you  are  one  step  ahead  of  your  customers   on  their  needs,  wants,  and  desires  when  it  comes  to  their  clients,  then,  you  are   doing  your  job.       Think  like  a  customer  when  considering  your  marke0ng  plan.  Send  emails  that  are   0mely.  Share  social  media  posts  that  are  relevant.  And,  most  of  all,  give  them  tools   they  can  use  to  make  their  jobs  more  produc0ve  and  easier.     ©  2013  Penheel  Marke0ng  
  • 14. Email Subject Lines Email  subject  lines  should  be  short.  Here’s  a  great  0p.  Think  of  them  like  a  Tweet.   Keep  them  short  and  relevant.  Include  a  keyword  in  the  subject  line.  Develop  a   formula  for  best  subject  line  length,  click-­‐thru,  and  call  to  ac0on.       Be  sure  to  split  test  any  new  email  campaigns.  Then  measure  and  report  on  those   samples  to  leverage  in  future  campaigns.     ©  2013  Penheel  Marke0ng  
  • 16. Facebook Photo Tip When  wri0ng  and  sharing  posts  on  Facebook,  or  just  about  any  social  media   plaAorm,  be  sure  to  include  a  photo  with  the  post.  Photos  garner  more  aRen0on   than  text,  so  make  it  your  own  best  prac0ce  to  include  one  each  0me  you  post.     Most  0mes  the  photo  will  be  carried  over  from  a  blog  post,  so  be  sure  the  photo   that’s  on  the  blog  is  appropriate.  Also,  be  sure  to  tag  the  photo  for  op0mal  search   engine  best  prac0ces  by  using  the  image  “alt,”  “0tle,”  and  “descrip0on”  tags.     ©  2013  Penheel  Marke0ng  
  • 18. List On Local Places If  you  have  a  business,  think  about  having  your  company’s  name  listed  on  local   searches  for  Google,  Yahoo!,  and  Bing.  All  three  have  a  local  search  features,  and   there  are  hundreds  more  to  boot.       Include  keywords  related  to  your  services.  Add  the  company  phone  number,   website,  address,  hours  of  opera0on,  and  a  logo  or  image  to  help  make  the  lis0ng   pop.  Lastly,  be  sure  to  include  any  addi0onal  social  media  profile  links.  All  of  this   helps  not  only  with  local  searching,  but  also  with  overall  search  engine  op0miza0on.   ©  2013  Penheel  Marke0ng  
  • 20. Optimize for Mobile Even  if  you  don’t  have  a  mobile  website  yet,  you  can  prepare  your  site  to  be  more   mobile  friendly  by  doing  a  few  of  these  things:   •  Use  a  single-­‐column  layout.  It  makes  the  content  appear  beRer  on  a  mobile   device.     •  Use  mobile-­‐op0mized  photos  and  video  on  the  site,  with  smaller  image  file  sizes   than  on  a  tradi0onal  site,  e.g.,  .png  versus  .jpg.   •  Test  your  current  site  on  a  mobile  device  or  two,  just  so  you  know  what  it  looks   like.     •  Leverage  web-­‐friendly  fonts  to  help  ensure  your  site  is  easy  to  read.   ©  2013  Penheel  Marke0ng  
  • 22. Write it once. Post it many. When  thinking  about  your  content,  determine  how  you  can  write  something  one   0me  and  use  it  many  0mes.  For  example,  you  might  write  a  blog  post.  How  does  that   content  then  feed  into  other  uses,  such  as  part  of  an  email  blast,  or  to  be  included  in   a  slide  deck,  whitepaper,  or  eBook?  Is  there  an  opportunity  to  make  the  content  into   a  quick,  two-­‐minute  video?       Consider  all  the  op0ons  when  making  one  piece  of  content.  Then  spread  the   pos0ngs  about  those  op0ons  over  a  period  of  several  weeks  to  ensure  maximum   coverage.     ©  2013  Penheel  Marke0ng  
  • 24. SEO If  you’ve  been  making  changes  to  your  website  throughout  the  year,  be  sure  to  re-­‐ submit  it  to  the  search  engines  for  indexing.  This  may  be  done  at  any  point  in  a   website  life  cycle;  however,  it’s  good  prac0ce  to  do  it  once  a  year  to  ensure  the   engines  are  s0ll  indexing  your  content.       If  you  haven’t  changed  any  content  on  the  site  in  a  year,  consider  ways  in  which  you   can  make  quick  changes,  such  as  refreshing  photo  content,  edi0ng  web  page  copy,   or  upda0ng  keywords  on  the  back  end.     ©  2013  Penheel  Marke0ng  
  • 26. Social Customers Focus  on  the  social  plaAorms  your  customers  are  using  rather  than  on  the  ones  that   may  seem  like  the  most  trendy,  or  most  well  known.       Know  your  customer  demographic  and  how  they  use  social  media.  Provide  them   with  the  means  to  locate  your  content  and  website  via  those  channels.  Then  be  sure   to  share  content  with  them  via  the  media  and  tools  of  their  choice  —  not  yours.   ©  2013  Penheel  Marke0ng  
  • 28. Be your customer’s solution. It’s more fun, as a marketer, to present new ideas and ways in which your clients can promote their products and services. Rather than just taking orders from your clients, find ways where you can be the solution. Help them to find new and innovative ways to touch base with their clients and form new relationships with potential clients. Once you’ve become the “go-to” person for your customers, you will soon gain hero status. ©  2013  Penheel  Marke0ng  
  • 29. Want to know how these 12 steps can help in your overall marketing plan? Contact  us  for  a  free,  half-­‐hour  consulta0on  about     marke0ng  plans  for  2014.  ContactUs@Penheel.com   Find  us  on: