1. Ergebnisse zur Diskussion der E20 Erfolgsmessung/ Social Business Analyse E20 Practice Workshop / 24.01.2012 Björn Negelmann Enterprise 2.0 Community

2. Transkript: Zielsetzungen Controlling Ausbau Einführung Geschäfts- werte Fähigkeiten Nutzungs- Aktivitäten positiv negativ Nutzer Projekt- leitung Geschäfts- leitung Nutzung Wahrgen. Nutzen Messbarer Nutzen Komm. Vernetzung Kollaboration OE: Agilität

8. Appendix: E20 Effects (2009) Quelle: http://enterprise20blog.com/all/2009/06/02/ideas-for-the-measurement-of-enterprise-20-effects/ Input Output Outgrowth Outcome Outflow Tagging Blogging „ Wiki“-ing „ Social Network“-ing Costs of Implementation No. of tags defined per time unit or object Usage of tags to find information Understanding of information context for used information New processes & products; cross-departmental collaboration Costs of implementation; costs of blogging activity No.of blog posts per time unit No. of views per blog posts; No. of comments per blog posts Understanding of blog context (e.g. corporate vision in case of a CEO blog) Higher contentedness & identification of co-workers with corporate mission Costs of implementation; costs of input time per user; costs of „wiki gardening“ No. of content objects edited per time unit No. of content objects viewed per time unit; No. Of discussions on editing Understanding of products, projects and processes Product quality, Process efficiency Costs of implementation; costs of socializing per user, costs of administration No. of established relationships / scope of social graph No. of comments on user statusses; No. of comments on discussion boards Perceived proximity to co-workers; understanding of business context Higher identification; cross-departmental collaboration E20 Activities E20 Effects