Citistat Baltimore presentation to Oakland City Council

1. A performance based management strategy within the Mayor’s Office, tasked to improve city services by making the City more efficient and effective.

7. CITISTAT EXECUTIVE BRIEFINGS For each meeting a comprehensive executive brief is prepared for the Mayor and her cabinet. CitiStat Tenet 1: Accurate and timely intelligence shared by all

9. CitiStat Tenet 4: Relentless Follow-up and Assessment FOLLOW-UP MEMOs CitiStat Tenet 4: Relentless follow-up and assessment

10. Motorolla CSR 311 CitiStat Tenet 1: Accurate and timely intelligence shared by all

11. 311 Service Request Status Lookup @ www.baltimorecity.gov CitiStat Tenet 1: Accurate and timely intelligence shared by all

12. CitiStat Tenet 1: Accurate and Timely Intelligence Shared by All General TR-Citizen Complaint of Employees TR-Survey/Escalation BGE Street Light Repairs BGE-StLight Pole Installation BGE-StLight(s) Out BGE-StLight(s) Out Rear BGE-StLighting Cable Faults Traffic TRT - Traffic Study TRT-Sign Change TRT-Sign Missing TRT-Sign New TRT-Sign Removal (Request) TRT-Signals Temp-Stop Sign Removal TRT-Traffic Signal Repairs Transportation Service Requests Engineering/Construction Management TEC-Alley Reconstruction Complaint TEC-BCPSS Footways Complaint TEC-BCPSS-Footway Contract TEC-Footways Complaint TEC-Footways Contract/Reconstruction TEC-Survey/Escalation TEC-WO Street Markings Safety TRS-Abandoned Vehicle TRS-Abandoned Vehicle Turn-in Program TRS-Parking Away Notification TRS-Parking Complaint Commercial Veh. Residential TRS-Parking Complaints TRS-Vehicle Relocation TRS-Vehicle Removal Planning TRP-Truck Restriction Violation Conduits TRC-Conduit Investigation TRC-Conduit Repairs CitiStat Tenet 1: Accurate and timely intelligence shared by all

13. CitiStat Tenet 1: Accurate and Timely Intelligence Shared by All Transportation Service Requests Maintenance TRM-Alleys TRM-BCPSS Brick/Masonry Repair TRM-BCPSS Debris Hanging on Wires TRM-BCPSS Fence Repair TRM-BCPSS Footway Repair TRM-BCPSS Playground/Parking Lot Repair TRM-Bags in Trees: elevated TRM-Barricades - Install TRM-Barricades - Removal TRM-Bench Request TRM-Bridge Repair TRM-Curb Repair TRM-Debris Hanging From Wires or Poles TRM-Debris in Roadway TRM-Fence Repair TRM-Footways Repair TRM-Parking Meter Complaints TRM-Pickup Potholes TRM-Potholes TRM-R&P Street Lighting Repairs TRM-Saltbox Requests TRM-Sign Damaged TRM-Sign Faded TRM-Sign Structures TRM-StLight Cable Faults TRM-StLight Damaged/Knocked Down/Rusted TRM-StLight Pole Access Cover/Plate Missing TRM-StLight Pole Installation TRM-StLight Pole Missing TRM-StLight(s) Out TRM-StLighting Cable Cut TRM-StLighting Inadequate/too bright TRM-Street Markings TRM-Street Repairs TRM-WO Sign Installation TRM-WO Sign Removal TRM-WO Street Markings TRM-Grass Mowing TRM-Guardrail Repair TRM-Handicap Ramp Repair TRM-Illegal Sign Removal CitiStat Tenet 1: Accurate and timely intelligence shared by all

14. CitiTrack Report CitiStat Tenet 1: Accurate and timely intelligence shared by all

15. CitiStat Tenet 3: Effective tactics and strategies Charts based on CitiTrack Report

16. CitiStat Tenet 3: Effective tactics and strategies Mapping based on CitiTrack data

17. CitiStat Template – Employee Leave CitiStat Tenet 1: Accurate and timely intelligence shared by all

18. CitiStat Template – Parking Enforcement / Towing CitiStat Tenet 1: Accurate and timely intelligence shared by all

19. CitiStat Template – Pothole Performance CitiStat Tenet 1: Accurate and timely intelligence shared by all

20. CitiStat Tenet 2: Rapid deployment of resources CHARTS based on CitiStat Template

21. CHARTS based on CitiStat Template CitiStat Tenet 3: Effective tactics and strategies

22. CHARTS based on Requested Data CitiStat Tenet 3: Effective tactics and strategies

23. CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data 36 th Street – Old lane markings still visible Cold Spring Rd. – The centerline was milled after initial striping was unsatisfactory. Second attempt was no better. Harford Rd – Lane striping was done with thermoplastic. Comparatively the work was very good, but this patch could be improved.

24. Vacant Properties in Park Heights Closed Cleaning SRs – 4734 & 4732 Park Heights 4738 Park Heights CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data

25. Howard Street Bridge Graffiti - SR#07-00094241 Closed March 22 nd – Picture Take March 23 rd CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data

29. CitiStat Impact