Smart Buildings + Intelligent Solutions

Smart Buildings + Intelligent Solutions
Enable the high-performance workplace
EBUSINESS STRATEGIES
Webinar Series
Presenter:
Bob Sawhill, CFM

Housekeeping
• 45 Minute Presentation; 15 Minute Q&A
• Phone lines are muted
• Send all questions through Chat as follows:
– Go to drop down box at top
– Click on “Chat”
– Open Window
– Type question
– Send to Susan Spiers
• Presentation will be uploaded Wednesday on - www.askebiz.com
• Brief evaluation will follow by email

Bob Sawhill, CFM
Practice Lead, Facility Management
EBUSINESS STRATEGIES
35 years in Workplace Management:
• Strategic Facility Planning, Industrial Engineering, Facility Project Management
• Workplace Management Technology Experience:
– Integrated Workplace Solutions Project Manager, Consultant
– IT Program Manager – RE & Workplace Services
– Software Product Manager, Strategist
Professional Association Involvement:
• Certified Facility Manager (CFM)
• IFMA - Chapter President, Information Technology Council leadership
• Open Standards Consortium for Real Estate (OSCRE) Workgroups
• Instructor & Guest Lecturer at Cal State University’s FM Program Course
Past Employers:
Hewlett-Packard, IBM-TRIRIGA, Tektronix, Lockheed, Memorex, USAA

Topics Overview
Envision
Smart buildings that foster
intelligent solutions
Enable
Strategies to drive a
high‐performance workplace
Evolve
Leading practices that deliver
optimal transformations

Learning Objectives
• Understand what a smart building is, and its value
contribution to achieve a high-performance workplace.
• Discover the potential of smart buildings, intelligent
infrastructure and connected communities, and learn
how technology enables leading practices.
• Recognize barriers to success and learn how to manage
successful solutions in a complex, inter-connected, and
cross-functional building technology deployment.

What’s your current situation?
• Do you know how your building is performing?
• Is your building working for you?
• Are the lights on, and nobody’s home?

Are your buildings smart?
Are you in the know?
• What do you know about your building’s performance?
• How do you know your building is operating as efficiently as
possible?
• How do you know there are issues with building operations?
• If your energy cost were to increase 20%:
– Would you know why?
– When would you even know about there was a problem?
• How do you maintain an “energy neutral” future?

Do your buildings create value ?
Are they a strategic asset, or operating expense?
• What do they do to enable workforce productivity?
• How do they optimize asset utilization?
• Do they protect your assets and people?
• Are you buildings serving triple bottom-line?
– people, profit, planet
– environmental sustainability
• What can they do to create new value-add?
– New services in a new way?
– New revenue opportunities?

Business Drivers for Intelligent Solutions
Financial
Performance
• Reduce Total Cost of Ownership
• Improve productivity
• Generate revenue
Business
Process
• Optimize operations
• Streamline Services
• Enable business intelligence
Stakeholders
& Workforce
• Enable mobility & flexibility
• Provide safety and comfort
• Balance work‐life
Community
Citizen
• Environmental sustainability
• Social responsibility
• Brand recognition
Create Value

Disruptive technologies drive change
Intelligent Infrastructure
• Pervasive connectivity
– Wireless
– Smart devices
– Smart assets
– RFID
• Ubiquitous computing
– the Cloud
– Virtualization
– Mobile devices

v
IFMA’s 2011 Top 10 Trends & Outlooks
1. Sustainability
2. Complex Building Technology
3. Economic Recession & Aging Buildings
4. Preparedness
5. Quantity and Complexity of FM Data
6. Finding Top Talent
7. Elevating The FM Profession
8. Evolving Skill Set and Business Acumen
9. Enhancing Workplace Productivity
10.Changing Workplace

What is smart building?
Defined as:
“A building and its infrastructure providing the owner, operator and
occupant with an environment that is flexible, effective, comfortable and
secure through the use of integrated technological building systems,
communications and controls.”
a.k.a.
• Intelligent Building
• Smarter Building
• i-Building
• Connected Real Estate
• High Performance Building

Next Generation Building Infrastructure
Envision
Enable
Evolve

• Information, Intelligence
– Optimize operations
– Enable business
• Connected Components
– Instrumentation, sensors, meters
– Smart devices, assets
• Building Network
– Converged IP Framework
– The 4th Utility
Smart Building’s Solution Architecture

Building Network – the foundation
• Building Information Network
– The 4th utility - connectivity
– Replace disparate wiring with
one converged IP network
– Wired & wireless
• Converged Environments
– Voice, Video, Data
– Integrated Communications
– Building Systems
– Life-safety & security
• Pervasive Connectivity
– Anywhere, anytime
– The Cloud
internet

Smart Devices, Instruments, Assets …
• Mobile Smart Devices
– Personal and business tools
• Instrumented Buildings
– Sensors, meters
– BAS, controllers, actuators
– Video cameras
• Intelligent Assets
– Asset Management Tags
– RFID
– Internet of things
Machine to Machine (M2M)

Energy Management
HVAC
Lighting
Water
Elevators
Fire, Life-safety
24/7 Monitoring
Access & Security
Efficient Building Performance
internet
BENEFITS
Building performance
 Environmental sustainability
 Safety & security
 Occupant comfort/wellness
 Business flexibility
FM effectiveness
 Streamlined operations
 Reduced costs
 Reduced energy
 Improved services

BENEFITS
Workforce effectiveness
 Collaboration & interaction
 Mobility
 Retention & attraction
 Productivity
FM effectiveness
 Reduced costs
 Improved space utilization
 Simplified management
 Increased services opportunities
High-speed Internet
Wireless Connectivity
VPN Access
IP Telephony
Smart Devices/Phones
AV Conferencing
Interactive Media
Digital Signage
Effective Workforce Enablement
internet

High-speed Internet
Wireless Connectivity
VPN Access
IP Telephony
Smart Devices/Phones
AV Conferencing
Interactive Media
Digital Signage
Energy Management
HVAC
Lighting
Water
Elevators
Fire, Life-safety
24/7 Monitoring
Access & Security
Smart Building Integration
internet

Centralized Management and Remote Services
weather data
Smart grid

Smarter City / Connected Community

Smart Cities – Central Control Center
• Rio de Janeiro –

BIG Data Challenges
Source: IBM Software, Thought Leadership White Paper
Harness the value of big data to build smarter infrastructures
Transform the management of facilities and assets—and ultimately, the business—using big data analytics

Smart Buildings BIG Data and Analytics
• Assimilate
• Analyze
• Act Focused Priorities
Prompt Action
Data‐driven decisions
Continuous Commissioning
Fault Detection & Diagnostics
Alarm Management
Do the math…
Thousands of end‐points
Millions of transactions per day

Information – Building Intelligence

Alarm Management & Prioritization

Getting your building to work for you
Envision
Enable
Evolve

High-Performance Workplace
• Smart devices
• Smart buildings
• Anywhere computing
• Info Management
• Knowledge/social sharing
• Service Management
• Orchestration
• Energy efficient
• Water efficient
• Indoor quality
• Optimal occupancy
• Management support
• Knowledge processes
• Capability maturity
• Operational excellence
Engaged
Workforce
Sustainable
Facilities
Intelligent
Infra-
structure
Technology
Enablers
Adapted/improved concepts from High –performance Workplace by Saibal Das Chowdhury

Intelligent Infrastructure
Disruptive technologies
– Wireless
– Smart devices
– Smart assets
– RFID
• Ubiquitous computing
– the Cloud
– Virtualization
– Mobile devices

Case Study: GSA Headquarters, 1800 F Street
Smart Workplace Occupancy + Intelligent Building
• Challenge:
– Aging Inefficient Building
– Federal Mandates & Initiatives: RE reductions,
environmental sustainability, flexible workplaces
• Solution:
– Workplace Transformation
• Office Hoteling & Mobility Solutions
– Intelligent Building Upgrade
– Integrated Solutions
• Hoteling reservations system linked to building and phone systems
• Check-in to room/zone via security system or mobile app
• Phone routed to room, lights on, HVAC on …
• Expected Results:
– Reduce space and associated operating cost by 50%
– Reduce Energy cost and Carbon Footprint by > 50%
– Increase employee productivity

GIS inside
Sensing Occupancy via Wi-Fi

GIS inside
Analyze occupancy, Assist the occupant
• Monitor real-time occupancy
• Analyze occupancy trends
– Graphical floor plan heat maps
– Time-based charts
• Indoor navigation & routing

Case Study: Microsoft’s Smart Campus
A data-driven software solution
• The Challenges
– Buildings built in various eras
– Lacked systems & equipment standards
– Hardware “rip & replace” infeasible
• Excessive cost
• Occupant disruption and displacement
• Key Objectives
– Reduce energy consumption
– Focus resources
• Design Approach
– Data-driven software solution with Microsoft partners
– Collect & aggregate relevant data
– Utilize industry-leading analytics to identify savings
– Display information in a usable form with actionable insights
– Centralize monitoring operations
– Engage the organization
– Avoid disruptive change
Visionary : Darrell Smith
Director of Facilities
and Energy, Microsoft
Source: http://www.microsoft.com/en-us/news/stories/88acres/88-acres-how-microsoft-quietly-built-the-city-of-the-future-chapter-1.aspx

Data-driven software solution
• The Solution
– Scope and deployment
• From Lab, to 13 buildings, to entire campus
• 125 buildings, 30,000 pieces of equipment
– Data volume
• 2,000,000 data points
• 500 million data transaction per day
– Analytics
• Fault Detection & Diagnostics (FDD)
• Alarm Management
• Energy Management

Data-driven software solution
• The Results
– Value-add practices enabled
• Continuous commissioning
• Prioritized notifications and insights
• Building energy analysis and optimization
– The statistics:
• 48% of faults corrected in 60 seconds
• >10,000 work orders per month
• 6-10% energy savings per year
– Corporate Benefits
• Energy cost savings and 18 month payback
• Industry Recognition
• Potential product and revenue stream

Cisco Connected Workplace
• Challenge:
– Provide a productive workplace for mobile workers
– Obtain cost savings and environmental sustainability
• Solution (Cisco connected Workplace):
– Re-designed workspace
– Cisco converged network & communications
• VoIP Telephony
• Video- conferencing
• Results:
– Reduce energy consumption
(58% reduction Watts/person)
– Increase space utilization
(42% space reduction)

Data Center Monitoring - SynapSense

Radio Frequency Identification (RFID)
Health-care example:
• Inventory
• Mobile equipment
• Patients
• Personnel
• Services

Achieve the right results
Envision
Enable
Evolve

What are the implementation challenges?
• It’s not the technology …
• It’s delivery process & stakeholder adoption:
– Traditional AEC Project Management
– Design/Build processes and team roles
– Late adopters, lack of competencies
– Resistance to change

Quote:
“Rapidly evolving electronic technologies are
encouraging both owners and occupants to
reach for the latest technologies, yet the
building and construction industry seems
strangely reluctant to respond.”
From: Technology Roadmap for Intelligent Buildings
by Continental Automated Buildings Association (CABA)

Challenges & Barriers …
• Overall: gap in Smart Building knowledge
– Lack of awareness or understanding of the value propositions
– Don’t know what you don’t know, or don’t know that you don’t know
• Facility Management (CRE ) and IT organization alignment
– Operate in functional silos, inadequate strategic alignment
– Bring IT into building design too late
– Methodologies and process lack integration
• Developer reluctance:
– Prefers lower initial cost, over total cost of ownership
– Perception of higher cost and unproven technologies
• Responsibility, liability, and problem resolution:
– More complex with a converged infrastructure and integrated system

… Challenges & Barriers
• Architect/Engineer/Construction (AEC) industry slow to respond:
– Relatively traditional, conservative, late adopters
– Reluctant to respond, slow to embrace technology
• Design Team methodology paradigm shifts:
– Difficulty in agreeing on approach, coordination, and
integration amongst disciplines.
– Specs organization not oriented to Smart Buildings
– Lack of qualified designers and contractors
• Construction Process Change:
– Resistance to change from traditional specialty trades to consolidated systems
• Supplier Cooperation & Coordination:
– Lack willingness to cooperate with each other
– Proprietary protocols

Solutions, keys to success
• Strategic Alignment
• Change Management
• Project Management
• Design Integration
• Technology Roadmap

Strategic alignment drives value
• Driven by Business value and performance
– Both productivity effectiveness and operations efficiency
– Financials focus on Total Cost of Ownership (full lifecycle)
– Image & brand recognition - environmental sustainability
• Develop partnerships and bridge silos
– Integrated IT and FM is critical to success
– Aligned corporate services: FM, IT, HR, Procurement, Finance, …
– Include all stakeholders: Owner/occupier, AEC, consultants, suppliers, …
• Establish an i-Building Center of Excellence
– Programs to foster expertise and process improvement
– Governance and standards oversight
• An evolution; not a revolution
– Learn and improve: “crawl, walk, run”
– Set realistic expectations

Change Management fosters success
• Evangelize awareness, knowledge, and value propositions
– Cultivate Smart Building champions
– Establish Communities of Practice to enable knowledge sharing
– Leverage consultants, professional organizations, and trade unions
• Embrace a Change Management program
– Establish the role, develop the skills
– Support all stakeholders
• Skills development
– The organization and the individual
• Communicate, communicate, communicate
– Inform, promote, share

Smarter Project Management delivers
• Strategy and Project Charter phase
– Principles and integrated approach
– Leadership, coordination, collaboration, information sharing
– Roles, responsibilities, and scope of services/systems
• Technology coordinators and IT solution architects
• Traditional AEC roles, shared responsibilities and accountability
• Improve project process, leverage best-practices
– Example: AIA Integrated Project Delivery Guide
• Legal/Risk Management
– Joint-liability, multi-party, contracts and warrantees:
• Ensure interoperability, reliability, and overall system performance
• Pre-defined testing and validation procedures
• See AIA’s Integrated Project Delivery contracts
– Project Risk Management: develop mitigation & contingency plans

Integrated design builds the right solution
• Special technology roles and coordination
– Establish an Intelligent Building CTO/CIO
(central design roles: technology solution architect, lead integrator)
– Integrated design team
• Collaboration and sharing
– Cross-functional communications and shared tools (i.e. project portal)
– Common design methodology and design tools (i.e. BIM model)
– Sharing of confidential, proprietary, or sensitive information
• Business and functional requirements
– Design team must understand business needs of owner/occupier
• Organization of design specifications
– Adopt newer building specification standards that break-out:
Communications and Integrated Automation (i.e. MasterFormat 2010)
– Adopt BIM models and utilize IFM, Omni-class, and COBie standards

Smarter technology roadmaps optimize
interoperability, reliability and scalability
• Strive for single integrated communications infrastructure
– Converged IT Network foundation
– Building Automation Systems, Life-safety systems
• Leverage technology to deliver additional value
– Deliver the workplace in new ways to enable the workforce
– Optimize performance with business intelligence and analysis
– Think outside of the walls: Smart Grid, Smart Communities
• Create a design criteria foundation and governance process
– Clearly define systems and design responsibilities
• Further information; see CABA publications:
– “Technology Roadmap for Intelligent Buildings”
– “Best-Practices Guide for Evaluating Intelligent Building Technologies”
• Adopt industry interoperability standards and protocols
– See following slides …

Technology standards & protocols
• Building Management System (BMS) integration
– Building Automation and Control Networks (BACnet)
– LonWorks networking platform
– Object Linking and Embedding for Process Control (OPC)
– Modbus communications protocol
– Simple Network Management Protocol (SNMP)
• Internet Protocols (IP)
– IPv4 to IPv6
– open standards: SOAP and XML.
• Emerging standards:
– Open Building Information Exchange (oBIX)
– OPC Unified Architecture (OPC-UA)

Standards & Protocol Groups;
list of standards organizations monitored by CABA.org
• 1394 Trade Association (1394ta)
• 802.15.4
• Association of Home Appliance Manufacturers (AHAM)
• The ATM Forum
• BACnet International
• Bluetooth Special Interest Group
• CableLabs
• DALI
• Digital Living Network Alliance (DLNA)
• The Broadband Forum
• Echonet Consortium
• Ethernet Users Alliance
• High-Definition Audio-Video Network Alliance (HANA)
• Home Audio Video Interoperability (HAVi)
• Home Gateway Initiative
• HomeGrid Forum
• Home Phoneline Networking Alliance (HomePNA)
• HomePlug Powerline Alliance
• Insteon
• International Packet Communications Consortium
• IEC/ISO JTC1 SC25 Working Group 1 - Home Electronic
System (HES)
• IEEE 1621, IEEE P1675
• Jini
• KNX Association
• LonMark International
• Multimedia over Coax Alliance (MoCA)
• NEMA - National Electrical Manufacturers Association
• Open Building Information Xchange (oBIX)
• The Open Mobile Alliance
• OSGi Alliance
• Orthogonal Frequency Division Multiplexing (OFDM)
Forum
• R7 - Consumer Electronics Association (CEA)
• Security Industry Association (SIA)
• The Application Home Initiative (TAHI)
• Telecommunications Industry Association (TIA)
• UPnP Forum
• WiMedia Alliance
• Wi-Fi Alliance
• ZigBee Alliance
• Z-Wave Alliance

Summary
Envision
Enable
Evolve

Business drivers and value creation
Financial
Performance
• Reduce Total Cost of Ownership
• Improve productivity
• Generate revenue
Business
Process
• Optimize operations
• Streamline Services
• Enable business intelligence
Stakeholders
& Workforce
• Enable mobility & flexibility
• Provide safety and comfort
• Balance work‐life
Community
Citizen
• Environmental sustainability
• Social responsibility
• Brand recognition
Create Value

Solutions to challenges & barriers
• Strategic Alignment
• Change Management
• Project Management
• Design Integration
• Technology Roadmap

Green i-Buildings Get Results: REDUCE
• Drive green performance
• Improve utilization to reduce space
Source: adapted slide from US Green Building Council & HP Mobility Mandate IFMA WW
Water
Use
40%
Energy
Use
37%
CO2
Emissions
36%
Space
CO2/person
63%

Smart Buildings INCREASE performance
Operations
efficiency
Workforce
effectiveness
High‐performance
Workplace
optimization

Where do you stand?
• Do you know how your building is performing?
• Is your building working for you?

Evolve: to intelligent solutions
Manage
‐ Monitoring
‐ Historical Reports
‐ Alerts
Optimize
‐ Real‐time Analytics
‐ Decision Making
‐ Benchmarking
Predict
‐ Forecast & Anticipate
‐ Predictive Modeling
‐ Scenario Planning
V
a
l
u
e
Maturity & Sophistication
Evolution

Contact Information
Bob Sawhill – Bob.Sawhill@ebsllc.com – 530‐878‐7619
Susan Spiers – Susan.Spiers@ebsllc.com – 612‐859‐0165
1‐888‐647‐Ebiz

Additional Learning Resources
• Continental Automated Buildings Association (CABA)
http://www.caba.org/
• Automated Buildings
http://www.automatedbuildings.com/
• Engineered Systems Magazine
http://www.esmagazine.com/
• BACnet International
http://www.bacnetinternational.org/
• LonMark
http://www.lonmark.org/
• Echelon
http://www.echelon.com/
• OASIS Open Building Information Exchange (oBIX)
https://www.oasis-open.org/committees/tc_home.php?wg_abbrev=obix
• AIA Integrated Project Delivery & Contracts
http://network.aia.org/centerforintegratedpractice/home/
• IBM Smarter Buildings
http://www.ibm.com/smarterplanet/us/en/green_buildings/nextsteps/index.html
• Cisco Smart + Connected Real Estate
http://www.cisco.com/web/strategy/trec/smart_connected_real_estate.html

Smart Buildings + Intelligent Solutions

Smart Buildings + Intelligent Solutions

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