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mHealth: Scale Up of Mobile in PMTCT Program
                                  technology isn’t the barrier to scale up




•   Bobby Jefferson, Director Health Informatics, Futures Group
•   Principal Investigator – Health Information Systems Grant Kenya
•   Partners in AIDS Care and Treatment, University of Maryland Institute of Human Virology
•   Tanzania HIV AIDS Relief Program                                                          1
•   Tanzania Orphans and Most Vulnerable Children (MVC) MIS
Outline

• Description
  – Low Resource Environment
• Approach
  – Low cost, appropriate technology
• Solutions
• Sharing Scale Up Lessons
Environment
       423 ART Hospital Facilities
       770 PMTCT - Antenatal Care (ANC)

Low Resource

Rural, remote, mission hospitals “serving poorest of poor” and Ministry of
Health (MOH) facilities

       •   Intermittent power,
       •   Lack of trained IT staff,
       •   Lack internet,
       •   Sparse mobile coverage
Photo credits: Brian and Angie Savage
Low Resource Environment
Nurses, Clinicians, Adherence Counselors, need health data, M&E
program data in knowledge repository




• Lack of referrals, or linkage between HIV, PMTCT, TB, or to existing
  technology systems
• Cost effectiveness and sustainability -- no funds for proprietary
  licenses, or yearly maintenance fees
Off Grid Technology: Address
                 Approach
            Intermittent Power




      How to Give Presentations or
             IT Training
                  in
            Rural Clinics When
       Power or Generator is Offline

                      ?
to address power
Off Grid Technology: Address
     Approach
Intermittent Power
                     Battery Operated
                       Projector




                     to address power
Off Grid Technology: Address
     Approach
Intermittent Power
Off Grid Technology: Address
     Approach
Intermittent Power
Off Grid Technology: Address
     Approach
Intermittent Power
Off Grid Technology: Address
                 Approach
            Intermittent Power




     How to Print In Rural Clinic When

      Power or Generator is Offline

                       ?
to address power
Off Grid Technology: Address
                Approach
           Intermittent Power
ZINK – Zero Ink
Portal Printers



*use to QR code for
Patient ID




to address power
Technology
Approach
Off Grid Technology: Address
                 Approach
            Intermittent Power




     How to Power Netbook Computer
           in Rural Clinic When

      Power or Generator is Offline

                       ?
to address power
Technology
Approach

             Samsung Solar
             Netbook PC - NC215
             Intel Atom N570 Processor 1.3 GHz
             1 GB DDR3 Memory Module
             10’ LED Backlit LCD Screen
             250GB 5400 rpm Sata Hard Disk
             802.11bg/n Wi-Fi
             10/100 Ethernet Port
             0.3 Mega Pixel Web Camera
             802.11 b/g/n Wireless LAN
             Bluetooth V3.0
             Headphone Jack,
             4-in-1 (SD, SDHC, SDXC, MMC) Multi
                 Card Reader
             3 USB 2.0 Ports & VGA Port out
             3 W Stereo Speaker (1.5 W x 2)
             Dimensions : 10.20″ (W) x 7.07″ (D)
                 x 0.85″ ~ 1.33″ (H)
             Warranty : 1 Year Warranty
18
Photo credits: Brian and Angie Savage
Distance from          Time spent to
Facility Name               District      Facility to District   Deliver PMTCT   Bus Fare (Tsh)
                               Tanzania   (KM)                   Report (Hrs)



          MWANZA Region

     NYAMAGANA DISTRICT

Mwamashimba Health Centre   Kwimba                  50                1.30hrs             10000
Malya Health Centre         Kwimba                  25                  1hr                5000
Kikubiji Dispensary         Kwimba                 102                 4hrs               20000
Kiliwi Dispensary           Kwimba                 100                 4hrs               20000

       KWIMBA DISTRICT
Nyakalilo Health Center     Sengerema               46                2 HRS                8000
Mwangika Health Centre      Sengerema               98                4 HRS               10000
Sengerema Health Centre     Sengerema               10                20MIN                3000



   SENGEREMA DISTRICT
Kharumwa Health Centre      Geita                  115                 3HRS               20000
Nzera Health Centre         Geita                   48                 2HRS                8000
Katoro Health Centre        Geita                   50                45MIN                6000
Nkome Dispensary            Geita                   80                 2HRS                6000
Nyang'hwale Health Center   Geita                   85                 2HRS                7000
Kasamwa Health Centre       Geita                   25                30MIN                4000
Bukori Health Centre        Geita                   60               1:30HRS               6000
Tanzania Environment
    • staff Gender 89% female

    • 100% posses mobile phone

    • 71% used SMS on mobile phone

    • Predominately Swahili speakers and readers
28
IQSMS – Free software
          Report formatting                                           Data Type Validation
          Data validation                                             Report Duplication
                                                                        Check
PMTCT MONTHLY REPORT
Jan-10
                                                                       Paper Report    SMS
PMTCT Antenatal Clinic (ANC) Monthly Summary
Form




                                                             LPTF 1
All women attending ANC for the
given report period
ANC 01. New ANC clients this month                      1188

ANC 02. Previously known to be HIV positive             17
ANC 03. Total number tasted                             574
ANC 04. Number of new client had HIV test at ANC        277
ANC 05. Tested HIV-Positive                             37

ANC 06. Post-test counseled for positive and negative   574

ANC 07. Number of partners tested for HIV               16
ANC 08. Tested HIV-Positive                              4
IQSMS Reporting
• IQSMS software,




                         PMTCT Report




                    Immediate Data Quality Alert
                       Pass or Fail
PMTCT Report




Data Quality Checks




                      District Office
Reports and Analytics
Query Database Using SMS From Mobile Phone




Bugando Clinic – Site 1
How many new antenatal clients this month?
How many were tested for HIV?
How many tested Positive ?

SMS Query: R1, M1, Site 1
Query Database Using SMS From Mobile Phone




SMS Query: 4679, 2561, 181
NUMBER OF CLIENT HAD HIV TEST AT ANC
Benefits
Submission via low cost mobile phones in the field
     IQSMS project takes advantage of mobile phones already owned by health worker. By using a

     familiar device, training requirements are similar to paper based training

Low cost of SMS submission ($0.04 per SMS)

Fuel and Transport cost savings in staff travel and reliable data submission
     Health Care Workers no longer required physically to transport paper reports or fax PMTCT

     reports to central project offices.

PMTCT Data can be made accessible to a wider audience (local, district, region, levels

Health facilities interested to know how their statistics compare with others in their districts

District officers want to receive aggregate report via SMS, email and
send queries to IQSMS database
Distance from          Time spent to
Facility Name               District      Facility to District   Deliver PMTCT   Bus Fare (Tsh)
                               Tanzania   (KM)                   Report (Hrs)



          MWANZA Region

     NYAMAGANA DISTRICT                                           15 Min Avg

Mwamashimba Health Centre   Kwimba                  50                                     
Malya Health Centre         Kwimba                  25                                     
Kikubiji Dispensary         Kwimba                 102                                     
Kiliwi Dispensary           Kwimba                 100                                     
       KWIMBA DISTRICT                                                                     
Nyakalilo Health Center     Sengerema               46                                     
Mwangika Health Centre      Sengerema               98                                     
Sengerema Health Centre     Sengerema               10                                     


   SENGEREMA DISTRICT                                                                      
Kharumwa Health Centre      Geita                  115                                     
Nzera Health Centre         Geita                   48                                     
Katoro Health Centre        Geita                   50                                     
Nkome Dispensary            Geita                   80                                     
Nyang'hwale Health Center   Geita                   85                                     
Number of PMTCT Sites Reporting Using Mobile IQSMS




# of
Sites




                    # of Months
technology isn’t the barrier to scale up




# of
Sites




                # of Months
technology isn’t the barrier to scale up

•     After early adopters, health care workers not keen sending message
      unless they have free airtime and toll free number available from their
      mobile telecom provider ; we increase use by 50% when toll free is
      available

•     They wanted direct feedback from district coordinator verifying he
      received their monthly report

•     The older staff have more difficulty
    using mobile for messaging and
    reporting;
technology isn’t the barrier to scale up
•   Staff in rural areas want their SMS messages in Swahili or local
    language; Detailed instructions in Swahili to how to do reporting and
    use phones for reporting

•   Worker receive per diem for transports costs to bring their list and
    reports district offices, losing out in reimbursement was not issue

•   (25% share phone vs. Own)
   Instruction on
   Any problems with
                                    Swahili critical to
    small buttons on the
                                    using IQSMS
    phone?
                                   Response   Freq    %
   Response      Freq    %
                                   No         6      17.14
   No       30   85.71
                                   Yes        29     82.86
   Yes      5    14.29
                                   Total      35     100
   Total    35   100


     • Reasons For Not Sending Monthly Report
         – Majority said they don’t understand English
           language
         – Need message understandable in Swahili language
IQSMS Instructions in Swahili
   Barriers to implementing               • Anything that can be
    mobile phone reporting for               improved on report
    submitting all four reports              submission to make
    each month                               report to be on time
       Mobile Network Problem/failure     •   Response      Freq    %
       Server don’t respond on time       •   No       14   40.00
       Report type is hard                •   Yes      21   60.00
       It have been found that free       •   Total    35   100
        Airtime is critical for scale up
technology isn’t the barrier to scale up




# of
Sites




                # of Months
technology isn’t the barrier to scale up
• When PMTCT staff submits SMS report that fails validation
  more than three (3) times; there is likely an issue with
  understanding the indicators;
• We use data to target training on indicators to specific staff

• We still travel for
data quality audit (DQA) to
verify the reported values
against the register
technology isn’t the barrier to scale up
• Delay in Reporting times for PMTCT reports to district level
  office went from 1-2 months to 30 minutes

• It takes on average only 15 minutes a month to submit all four
  reports
M&E Electronic Reporting System
                                                               Solar Power Cell phones

                                                                                               PDA device




                                                                                                        Ms Access Database




             Excel
             PMTCT MONTHLY REPORT
             PMTCT Antenatal Clinic (ANC) Monthly
Excel Only   Summary Form                                                                Web Internet
                                                         118                             Desktop
             ANC 01. New ANC clients this month           8
             ANC 02. Previously known to be HIV
             positive                                     17
             ANC 03. Total number tasted                 574
             ANC 04. Number of new client had HIV test
             at ANC                                      277
             ANC 05. Tested HIV-Positive                  37
             ANC 06. Post-test counseled for positive
             and negative                                574
             ANC 07. Number of partners tested for HIV   16
             ANC 08. Tested HIV-Positive                 4
Thank you



we predict the trends that will affect a
country’s stability and growth. we see
connections between disparate data points
that others miss— allowing us to uncover
the real barriers to well-being and discover
innovative solutions for a better world.

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Bobby jefferson unite for sight apri 21 2pm l 2012

  • 1. mHealth: Scale Up of Mobile in PMTCT Program technology isn’t the barrier to scale up • Bobby Jefferson, Director Health Informatics, Futures Group • Principal Investigator – Health Information Systems Grant Kenya • Partners in AIDS Care and Treatment, University of Maryland Institute of Human Virology • Tanzania HIV AIDS Relief Program 1 • Tanzania Orphans and Most Vulnerable Children (MVC) MIS
  • 2. Outline • Description – Low Resource Environment • Approach – Low cost, appropriate technology • Solutions • Sharing Scale Up Lessons
  • 3. Environment 423 ART Hospital Facilities 770 PMTCT - Antenatal Care (ANC) Low Resource Rural, remote, mission hospitals “serving poorest of poor” and Ministry of Health (MOH) facilities • Intermittent power, • Lack of trained IT staff, • Lack internet, • Sparse mobile coverage
  • 4.
  • 5. Photo credits: Brian and Angie Savage
  • 6. Low Resource Environment Nurses, Clinicians, Adherence Counselors, need health data, M&E program data in knowledge repository • Lack of referrals, or linkage between HIV, PMTCT, TB, or to existing technology systems • Cost effectiveness and sustainability -- no funds for proprietary licenses, or yearly maintenance fees
  • 7. Off Grid Technology: Address Approach Intermittent Power How to Give Presentations or IT Training in Rural Clinics When Power or Generator is Offline ? to address power
  • 8. Off Grid Technology: Address Approach Intermittent Power Battery Operated Projector to address power
  • 9. Off Grid Technology: Address Approach Intermittent Power
  • 10. Off Grid Technology: Address Approach Intermittent Power
  • 11. Off Grid Technology: Address Approach Intermittent Power
  • 12. Off Grid Technology: Address Approach Intermittent Power How to Print In Rural Clinic When Power or Generator is Offline ? to address power
  • 13. Off Grid Technology: Address Approach Intermittent Power ZINK – Zero Ink Portal Printers *use to QR code for Patient ID to address power
  • 15. Off Grid Technology: Address Approach Intermittent Power How to Power Netbook Computer in Rural Clinic When Power or Generator is Offline ? to address power
  • 16. Technology Approach Samsung Solar Netbook PC - NC215 Intel Atom N570 Processor 1.3 GHz 1 GB DDR3 Memory Module 10’ LED Backlit LCD Screen 250GB 5400 rpm Sata Hard Disk 802.11bg/n Wi-Fi 10/100 Ethernet Port 0.3 Mega Pixel Web Camera 802.11 b/g/n Wireless LAN Bluetooth V3.0 Headphone Jack, 4-in-1 (SD, SDHC, SDXC, MMC) Multi Card Reader 3 USB 2.0 Ports & VGA Port out 3 W Stereo Speaker (1.5 W x 2) Dimensions : 10.20″ (W) x 7.07″ (D) x 0.85″ ~ 1.33″ (H) Warranty : 1 Year Warranty
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  • 20. Photo credits: Brian and Angie Savage
  • 21. Distance from Time spent to Facility Name District Facility to District Deliver PMTCT Bus Fare (Tsh) Tanzania (KM) Report (Hrs) MWANZA Region NYAMAGANA DISTRICT Mwamashimba Health Centre Kwimba 50 1.30hrs 10000 Malya Health Centre Kwimba 25 1hr 5000 Kikubiji Dispensary Kwimba 102 4hrs 20000 Kiliwi Dispensary Kwimba 100 4hrs 20000 KWIMBA DISTRICT Nyakalilo Health Center Sengerema 46 2 HRS 8000 Mwangika Health Centre Sengerema 98 4 HRS 10000 Sengerema Health Centre Sengerema 10 20MIN 3000 SENGEREMA DISTRICT Kharumwa Health Centre Geita 115 3HRS 20000 Nzera Health Centre Geita 48 2HRS 8000 Katoro Health Centre Geita 50 45MIN 6000 Nkome Dispensary Geita 80 2HRS 6000 Nyang'hwale Health Center Geita 85 2HRS 7000 Kasamwa Health Centre Geita 25 30MIN 4000 Bukori Health Centre Geita 60 1:30HRS 6000
  • 22. Tanzania Environment • staff Gender 89% female • 100% posses mobile phone • 71% used SMS on mobile phone • Predominately Swahili speakers and readers
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  • 28. IQSMS – Free software  Report formatting  Data Type Validation  Data validation  Report Duplication Check PMTCT MONTHLY REPORT Jan-10 Paper Report SMS PMTCT Antenatal Clinic (ANC) Monthly Summary Form LPTF 1 All women attending ANC for the given report period ANC 01. New ANC clients this month 1188 ANC 02. Previously known to be HIV positive 17 ANC 03. Total number tasted 574 ANC 04. Number of new client had HIV test at ANC 277 ANC 05. Tested HIV-Positive 37 ANC 06. Post-test counseled for positive and negative 574 ANC 07. Number of partners tested for HIV 16 ANC 08. Tested HIV-Positive 4
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  • 30. IQSMS Reporting • IQSMS software, PMTCT Report Immediate Data Quality Alert Pass or Fail
  • 31. PMTCT Report Data Quality Checks District Office
  • 33. Query Database Using SMS From Mobile Phone Bugando Clinic – Site 1 How many new antenatal clients this month? How many were tested for HIV? How many tested Positive ? SMS Query: R1, M1, Site 1
  • 34. Query Database Using SMS From Mobile Phone SMS Query: 4679, 2561, 181
  • 35. NUMBER OF CLIENT HAD HIV TEST AT ANC
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  • 37. Benefits Submission via low cost mobile phones in the field IQSMS project takes advantage of mobile phones already owned by health worker. By using a familiar device, training requirements are similar to paper based training Low cost of SMS submission ($0.04 per SMS) Fuel and Transport cost savings in staff travel and reliable data submission Health Care Workers no longer required physically to transport paper reports or fax PMTCT reports to central project offices. PMTCT Data can be made accessible to a wider audience (local, district, region, levels Health facilities interested to know how their statistics compare with others in their districts District officers want to receive aggregate report via SMS, email and send queries to IQSMS database
  • 38. Distance from Time spent to Facility Name District Facility to District Deliver PMTCT Bus Fare (Tsh) Tanzania (KM) Report (Hrs) MWANZA Region NYAMAGANA DISTRICT 15 Min Avg Mwamashimba Health Centre Kwimba 50   Malya Health Centre Kwimba 25   Kikubiji Dispensary Kwimba 102   Kiliwi Dispensary Kwimba 100   KWIMBA DISTRICT   Nyakalilo Health Center Sengerema 46   Mwangika Health Centre Sengerema 98   Sengerema Health Centre Sengerema 10   SENGEREMA DISTRICT   Kharumwa Health Centre Geita 115   Nzera Health Centre Geita 48   Katoro Health Centre Geita 50   Nkome Dispensary Geita 80   Nyang'hwale Health Center Geita 85  
  • 39. Number of PMTCT Sites Reporting Using Mobile IQSMS # of Sites # of Months
  • 40. technology isn’t the barrier to scale up # of Sites # of Months
  • 41. technology isn’t the barrier to scale up • After early adopters, health care workers not keen sending message unless they have free airtime and toll free number available from their mobile telecom provider ; we increase use by 50% when toll free is available • They wanted direct feedback from district coordinator verifying he received their monthly report • The older staff have more difficulty using mobile for messaging and reporting;
  • 42. technology isn’t the barrier to scale up • Staff in rural areas want their SMS messages in Swahili or local language; Detailed instructions in Swahili to how to do reporting and use phones for reporting • Worker receive per diem for transports costs to bring their list and reports district offices, losing out in reimbursement was not issue • (25% share phone vs. Own)
  • 43. Instruction on  Any problems with Swahili critical to small buttons on the using IQSMS phone?  Response Freq %  Response Freq %  No 6 17.14  No 30 85.71  Yes 29 82.86  Yes 5 14.29  Total 35 100  Total 35 100 • Reasons For Not Sending Monthly Report – Majority said they don’t understand English language – Need message understandable in Swahili language
  • 45. Barriers to implementing • Anything that can be mobile phone reporting for improved on report submitting all four reports submission to make each month report to be on time  Mobile Network Problem/failure • Response Freq %  Server don’t respond on time • No 14 40.00  Report type is hard • Yes 21 60.00  It have been found that free • Total 35 100 Airtime is critical for scale up
  • 46. technology isn’t the barrier to scale up # of Sites # of Months
  • 47. technology isn’t the barrier to scale up • When PMTCT staff submits SMS report that fails validation more than three (3) times; there is likely an issue with understanding the indicators; • We use data to target training on indicators to specific staff • We still travel for data quality audit (DQA) to verify the reported values against the register
  • 48. technology isn’t the barrier to scale up • Delay in Reporting times for PMTCT reports to district level office went from 1-2 months to 30 minutes • It takes on average only 15 minutes a month to submit all four reports
  • 49. M&E Electronic Reporting System Solar Power Cell phones PDA device Ms Access Database Excel PMTCT MONTHLY REPORT PMTCT Antenatal Clinic (ANC) Monthly Excel Only Summary Form Web Internet 118 Desktop ANC 01. New ANC clients this month 8 ANC 02. Previously known to be HIV positive 17 ANC 03. Total number tasted 574 ANC 04. Number of new client had HIV test at ANC 277 ANC 05. Tested HIV-Positive 37 ANC 06. Post-test counseled for positive and negative 574 ANC 07. Number of partners tested for HIV 16 ANC 08. Tested HIV-Positive 4
  • 50. Thank you we predict the trends that will affect a country’s stability and growth. we see connections between disparate data points that others miss— allowing us to uncover the real barriers to well-being and discover innovative solutions for a better world.