Customer Experience 2015
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Einblicke, Inspirationen und 5 konkrete Ideen für Customer Experience Erlebnisse, die Kunden wirklich lieben werden. Vortrag beim CX FORUM 2015, 14.4.2015
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Customer Experience 2015
- 4. 4
- 12. mobile first
- 13. mobile first
- 15. Immer Online 1) Customer Experience 2015
- 16. Immer Online
- 18. JETZT
- 22. Immer Online 1 Sekunde längere Ladezeit = 7% weniger Verkäufe
- 32. Immer Online 2) Customer Experience 2015
- 33. Immer Online
- 37. Schreiben ist das neue Reden
- 40. WEIL
- 41. Unterschätzt niemals die Macht der Wörter
- 43. Immer Online 3) Customer Experience 2015
- 44. Immer Online
- 58. Immer Online 4) Customer Experience 2015
- 59. Immer Online
- 61. Erlebnisse erschaffen, die geteilt werden
- 62. Immer Online
- 63. Immer Online
- 64. Immer Online
- 65. Immer Online
- 66. Immer Online
- 67. Immer Online
- 68. Immer Online
- 71. Seid wirklich gut und bringt die Leute dazu, dies engagiert weiter zu erzählen!
- 72. Immer Online 5) Customer Experience 2015
- 73. Immer Online
- 75. Cartoons by Jörg Vogeltanz, Graz
- 76. Seid die Autoritäten, nicht die Chauffeure.
- 80. ergo…
- 81. Ich publiziere statt zu denkenSeeger
- 89. Was stimmt noch?
- 95. Hell leuchten gute Inhalte!
- 96. Aber…
- 99. Infographnix
- 100. cinemagraphs
- 104. Hell leuchten mutige Antworten!
- 108. Heul doch nicht du Brombeersohn!
- 118. Na und?
- 119. Immer Online Customer Experience ist ein TUN-Wort
- 120. Viel Erfolg!
- 121. Danke!
- 122. 122 mail: rs@kommunikationskunst.at mobile: 0043 699 17 14 15 13 fb: www.facebook.com/bob.seeger tw: @fmxworld Xing: www.xing.com/profile/Robert_Seeger
Notes de l'éditeur
- Und nach 3 Sekunden sind sowieso alle weg!
- Well, here’s a wonderful story of this in action, and it involves Joshie The Giraffe! When Chris Hurn’s family came back from their holiday at the Ritz-Carlton on Amelia Island in Florida they unfortunately returned without Joshie The Giraffe, Chris’s young son’s ‘best friend’! They’d left him behind, and as you can imagine this caused huge stress and problems sleeping! Chris explained that there was nothing to worry about and that Joshie was having a little extra holiday and that he was fine. His son seemed to accept this and dropped off to sleep! That evening the Ritz-Carlton called to say that they had found Joshie in the laundry and that he had been handed over to the hotel’s Loss Prevention Team. Chris told them about his ‘little white lie’ about Joshie’s extra holiday and wondered if they would mind taking a picture of Joshie on a chair by the pool to ‘prove’ it! To Chris’s relief they said they would – so now that’s two people who could sleep sound! A couple days later a package arrived. In it was Joshie, along with some Ritz-Carlton-branded “goodies” including a frisbee and a football! Also included in the package was a binder that meticulously documented Joshie’s extended stay at the hotel!