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1. Change Management
- by Bodhih Corporate Training
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2. Learning Objectives
• When you have completed this module, you will be
able to define the key concepts associated with
Change as a business process, and you will be able
to:
– Understand Change
– Describe how to implement a Change Program
– Identify and overcome Obstacles to Change
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3. Learning Objectives
• Using the knowledge gained, participants will
be able to contribute to effective change in
their organization
• Understand the impact of change in the
organization
• Understand the requirement for a sound
change process within the organization
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4. What is Change?
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5. Change
• Change is the only constant that we can
rely on in the business world
• It is critical that organizations
– understand change
– promote change
– cope with change
– value change
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6. Types of Change
Incremental
Incremental
Planned
Planned
Transformational
Transformational
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7. Dimensions of Change
Leader Driven
Leader Driven
Process Driven
Process Driven
Improvement Driven
Improvement Driven
Organizational Renewal
Organizational Renewal
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8. Leader Driven Change
• Leader Driven Change may be seen where:
– An organization gets a new leader who brings
with them new ideas and approaches to the
business
– The leader of the organization realizes that
change is crucial to survival and pushes it
through the organization
– In these cases it is vital that the leader ‘walks the
talk’ in relation to the change
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9. Process Driven Change
• The change in this instance is focused primarily
on the processes where:
– Innovation is required to upgrade the process
– Efficiency requirements are increased
– Customer requirements mean that current processes
are no longer capable
– Best practice has emerged and needs to be
introduced to the process
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10. Improvement Driven Change
• The emphasis in this type of change is to
improve areas within the organization such as:
– Development of new skills in the workforce through
cross training
– Implementation of findings from benchmarking activity
– Implementation of best practice
– Implementation of findings from continuous
improvement activity
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11. Organizational Renewal
• This type of change is most radical in that it
looks at the whole organization in terms of:
– Maximizing benefits from synergistic activity
– Business process reengineering
– Adjustment of business activity due to market
forces
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12. Preparing For Change
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13. Pre-requisites for Change
• The pre-requisites for change are:
– Pressure for change
• if absent then prioritization is low and there is little action
– A clear shared vision
• if absent then the change process is unsustainable
– Capacity for change
• if absent there may be frustrations and anxiety
– Actionable first steps
• if absent there will be haphazard efforts and false starts
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14. Pre-requisites for Change
Pressure for Change
Pressure for Change
A Clear Shared Vision
A Clear Shared Vision
Capacity for Change
Capacity for Change
Actionable First Steps
Actionable First Steps
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15. Developing Belief
• People need to believe in the change to give it
their full support and commitment
• A clear vision of what the change is about is
vital
• The vision will be dependent upon the following
organizational factors
– Purpose
– Culture
– Values
– Mission
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16. Resistance To Change
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17. Why Change Doesn’t Work!
• There are several reasons which can
doom change from the outset
– It’s the wrong idea
– It’s the right idea but the wrong time
– The reasons for the change are wrong
– There is a lack of authenticity
– Reality is far removed from the promise
– Bad luck!
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18. Why Change Doesn’t Work
• Poor leader
• Personal ambition gets in the way
• People are not ready for the change
• People get carried away
• Conflict resolution takes too much energy
These slides show that there are multiple
reasons why a change process may not work
The reasons may appear in isolation but
usually in combinations!
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19. Reasons for Resistance
• People resist change because it is
usually seen as
– disruptive
– unwelcome
– intrusive
– increasing workload
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20. Resistance
• Resistance can be caused by:
– Lack of trust
– Misunderstanding of the purpose
– Peer pressure
– Differing assessments of the situation
– Previous bad experiences
– Inertia
– Change weariness
– Fear
– Ego
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21. Resistance
• The factors presented on the last slide can be
grouped into three broad categories
Social
Social
Psychological
Psychological
Formal
Formal
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22. Leading Change
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23. Why Do We Need Change Leaders
• Change Leaders are required in any change
process to:
– Focus the change effort
– Set the direction of the change
– Define the organizational aspects
– Provide consistency
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24. Communicating & Implementing Change
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25. The Change Transition
Need to take
the new way
Current
Current
Situation
Situation
Transition
Transition
New
New
Situation
Situation
Need to let go
of the old
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26. Implementing Change - Critical Success Factors
Stakeholder Involvement
Stakeholder Involvement
Led From Top –
Led From Top –
Delivered From The Bottom
Delivered From The Bottom
Measured & Monitored
Measured & Monitored
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27. Implementing Change
• The change process can be considered
as a project and will be enhanced
through
– Excellent communication systems
– Effective team working
– Contingency planning
– Progress monitoring & review
– Consideration of emotional impact
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28. Coping with Change
• Some guidelines
– Change is here to stay and it is normal
– Recognize the need for change
– Find out about change and reduce uncertainties
– Face up to any negative responses you may
have towards change
– Negotiate so that as far as possible your own
needs are addressed and met
– Be adaptable and flexible
– View change as an opportunity
– Adopt a positive attitude
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29. Change Failure
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30. Change Failure
• Here are some fundamental mistakes to
avoid when leading and implementing a
change process
– No powerful guiding group
– No vision
– No communication of the vision
– No short term wins
– Victory declared too soon
– No deep rooted change in the culture
– Complacency
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31. Are You Ready for Change?
• From what we have discussed, is your
organization ready for change? It had
better be since:
– Change is a fact of life
– Change is required for long term success
– Change is not optional
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32. Summary
• Change is the only constant in business
• Change may be caused by internal or external
factors
• Resistance to change is a normal reaction
• Change cannot always be planned
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33. Summary
• When change can be planned, use all available
information when planning
• Communication and involvement are key elements
• Change requires a strong change leader
• Recognize and overcome the known obstacles to change
• Use change as a positive driver for the business
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34. Contact Us
We can facilitate this program – customized
for your requirement at your Locations
Bodhih Training Solutions Pvt Ltd
+91 80 4260 6666
solutions@bodhih.com
www.bodhih.com
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