Emotional Intelligence -What is Your EQ?

Creative Commons Licensing Leadership Options, LLC
Emotional Intelligence
How do You
Navigate the
Sea of Emotions?

What’s our Direction?
1. Understand the nature of
emotions.
2. The importance of
emotional awareness and
management
3. The ties between mind,
body, emotion and
language
4. How emotional
intelligence affects the
ability to lead and
function.

What emotion(s) are you feeling now?
Why?

What is EQ?
(From Daniel Goleman’s Four Characteristics of EQ)

Self Awareness
(Intrapersonal)
• Emotional self-
understanding
• Self-regard
• Self-actualization
• Self-expression
• Independence

Self Management
•Stress Management
•Mood management
•Impulse Control
•Adaptability
•Motivation
•Assertiveness
•Initiative
•Transparency

Social Awareness
(Interpersonal )
 Empathy
 Organizational
awareness
 Social responsibility
 Awareness of personal
relationships
 Service

Social Management
(Relationship Skills)
•Influence
•Developing others
•Conflict management
•Building bonds
•Teamwork and
Collaboration

Four Keys to EQ:
IN SHORT
– Self awareness
– Self-management
– Social awareness
– Social Management
Cary Cherniss & Daniel Goleman

What’s YOUR EQ?
For EQ Self-Survey, go to
http://www.lynboyer.net/?p=4518

Consider Your Insights
1. Did the survey provide any surprises?
2. What is your greatest emotional challenge?
3. What is your greatest emotional strength?
4. What is the emotional climate in your office
or organization?
5. Do you see any of these as an issue in
your office?

Benefits of Emotional
Intelligence…
 85-95% of the difference between a “good leader” and an
“excellent leader” is due to emotional intelligence. (Goleman)
 The more senior the leader, the more important emotional
competencies become. (Goleman)
 75% of careers are derailed for reasons related to emotional
competencies. (Center for Creative Leadership)
 The reasons for losing customers & clients are 70% EQ
related. (Forum Corporation)
 There is convincing evidence that psychological states affect
health. (Seligman)

Research Findings
 Older groups score significantly higher than
younger groups on EQ measures.
 No significant differences exist between
different ethnic groups.
 The most successful students are more
emotionally and socially intelligent.
 Emotional Intelligence can improve with
sustained effort and systematic programs.
 Overall, men and women score about the
same, but they score higher in different
areas.
– Women tend to score higher in areas of
interpersonal EQ (empathy, social
responsibility)
– Men tend to score higher in areas of
intrapersonal EQ (self-regard, self-
reliance, coping with stress, etc.)
…Bar-On

What are emotions?

Emotions are PHYSICAL and MENTAL
states that predispose action and are
usually produced by perceptions of
situations we encounter.
• Emotions are produced when we experience a change in the flow of
life.
• Emotions reside in our bodies as well as our minds. (A shift in our
mood produces biological modifications i.e. slower heart rate, a
higher level of adrenaline, sweating, fatigue, stomach ache, etc.)
• A shift in our body can change our emotions.
• Posture can indicate a particular mood i.e. contraction and expansion
• Emotions show up in our language and our voice.
• Emotions are a key component of learning
• Emotions affect our possibilities

The Limbic System is the Center
of Emotions in the Brain

Emotions Affect
ALL decisions
Think of a
recent decision
you made…
Ask yourself why you made it
…repeatedly.

A Brain that Cannot Feel
Cannot Make Up It’s Mind
Before a person can make a decision, impulses tied to
information travel to and from the neo-cortex and limbic
cortex. Emotional reactions to that information determine the
decisions an individual makes in any situation.
All decisions depend on emotions. According to Lehrer
(2009), “A brain that can’t feel can’t make up its mind.” Even
for those who are very logical, brain research shows that
conscious decisions are dependent on the limbic cortex, the
emotional part of the brain (Lewis, Amini, & Lannon, 2001).
…from Connect: Affective Leadership for Effective Results

Limbic Resonance
•
•
Because of Limbic Resonance,
the physical body changes in
response to one’s own emotions
and in response to emotions of
other people. Changes in
respiration, heart rate, blood
pressure, body temperature and
hormones consistent with other
peoples’ emotional states occur
when interacting with other
humans, particularly when looking
into their eyes (Lewis, Amini, &
Lannon, 2001).

This means that:
•We can sense other peoples’
emotions by accessing our own.
•Other people can physically sense
our emotions.
•Leaders should be aware of what
emotions they are generating.

Mind, Body, Language &
Emotion are all tied
together

Practice
Get into a happy body and tell a
story about something that made
you very angry or sad.
Get into a sad body and tell a
story about something that made
you very happy or excited.
How difficult is it to do those?

Emotions guide
action
E-Motion

Specific Moods
How does each mood affect behavior?
Sadness Happiness
Anger Gratitude
Fear Optimism

What moods do
you live in?
Go to THIS LINK
to analyze your moods and emotions.

How do your emotions
affect you?
•Describe what happens in your body when you are
fearful, angry, joyful or disappointed.
•Consider an emotion you experience such as anger
or sadness.
• What language is possible in each of these emotions?
• What possibilities are open or closed?
• How does that emotion predispose you to act?

We Learn Emotions
Through Immersion
Emotions are
learned;
they are not
inborn.
(Goleman)

Learning Emotions is Different
than Learning Physics
•If we were around people who laughed a lot, we
have a greater capacity to laugh.
•If we never learn enthusiasm, we don't show it.
•We can change our emotional impact through
awareness and thoughtful reaction to what we
observe.
•We can also change our emotions through
coaching.

What emotions did you
learn at home?
What emotions did you NOT learn
at home?
How do they affect your decisions?
How do they affect your possibilities?

Emotions are contagious…
We catch
them & we
spread them.

For additional Information:
Check out the EI Dashboard
today.
Whether you …
 want to build a stronger emotional climate in your
organization,
 want materials to share,
 or you want to manage your own emotions better, my
Emotional Intelligence Dashboard is designed for you.
It includes a wealth of …
 basic EI research and practical information,
 activities to help you and your audiences become more
emotionally intelligent,
 and resources to use when teaching others to
understand and use emotional intelligence.
Lyn Boyer, Leadership Options: Creative Commons- By

If we can assist you in accomplishing your
career goals or navigating career challenges,
please contact us and/or take a look at
our coaching services. We look forward to
hearing from you.
Lyn Boyer, Leadership Options: Creative

More information
Primal Leadership
Emotional Intelligence
A General Theory of Love
Connect: Affective Leadership for Effective Results
Please contact us for more information, for coaching or
for presentations on this or other Affective Leadership
topics
Creative Commons licensing:
By attribution, Non-commercial, No derivatives

Emotional Intelligence -What is Your EQ?

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