Patient Opinion allows patients to provide feedback on their experiences with public services to help improve them. The organization has learned that collecting direct feedback from patients can help identify issues and areas for improvement from the perspective of those using the services. This model of collecting public feedback could potentially be adopted by councils to help enhance their services from the viewpoints of citizens.

1. Improving public services from the bottom up James Munro

26. james.munro @ patientopinion.org.uk