SlideShare une entreprise Scribd logo
1  sur  5
Télécharger pour lire hors ligne
Howʼd You Solve It?




A case to solve for the panelists of
Seeing Tomorrowʼs Services:
A Panel on Service Design

March 17, 2009 at Adaptive Path
For more information see:
http://upcoming.yahoo.com/event/1768041
William Watt Electricians is a Bay Area company providing basic repairs,
installations, and troubleshooting for residential and small business customers.

Photo by I See Modern Britain, http://www.flickr.com/photos/27128437@N07/2534505446/
Out of two offices they dispatch their team of two dozen electricians to service
emergency calls, perform commissioned projects, and provide quotes. Given
broader economic trends, William Watt is interested in moving into…
Photo by Editor B, http://www.flickr.com/photos/editor/320670284/
…the growing green market to help homes become more energy efficient. Their
potential new offerings might include efficiency assessments, instillations of more
efficient equipment, and suggestions for improvements.
Photo by mjmonty, http://www.flickr.com/photos/36295747@N00/1519998876/
Youʼve been brought in to advise William Watt Electricians on how
they should approach the development of this new service.


➜ How would you approach the problem?
➜ And why is this the right approach?

Contenu connexe

En vedette

Redefining the Boundaries of Learning at Cyberlearning 2015
Redefining the Boundaries of Learning at Cyberlearning 2015Redefining the Boundaries of Learning at Cyberlearning 2015
Redefining the Boundaries of Learning at Cyberlearning 2015@cristobalcobo
 
Efficiency & optimization - or - One take on design’s role in the context of ...
Efficiency & optimization - or - One take on design’s role in the context of ...Efficiency & optimization - or - One take on design’s role in the context of ...
Efficiency & optimization - or - One take on design’s role in the context of ...brandonschauer
 
Apertura al conocimiento: un radar de aceleradores del cambio skills knowmads ok
Apertura al conocimiento: un radar de aceleradores del cambio skills knowmads okApertura al conocimiento: un radar de aceleradores del cambio skills knowmads ok
Apertura al conocimiento: un radar de aceleradores del cambio skills knowmads ok@cristobalcobo
 
Skills for innovation: Learner-centered design a key challenge for the 21st c...
Skills for innovation: Learner-centered design a key challenge for the 21st c...Skills for innovation: Learner-centered design a key challenge for the 21st c...
Skills for innovation: Learner-centered design a key challenge for the 21st c...@cristobalcobo
 
Presentacion "Plan Ceibal on the Big Data runway" (Cecilia Marconi, Fundación...
Presentacion "Plan	Ceibal on	the Big Data runway" (Cecilia Marconi, Fundación...Presentacion "Plan	Ceibal on	the Big Data runway" (Cecilia Marconi, Fundación...
Presentacion "Plan Ceibal on the Big Data runway" (Cecilia Marconi, Fundación...@cristobalcobo
 
"La innovación pendiente: nuevas formas de evaluar y reconocer el conocimient...
"La innovación pendiente: nuevas formas de evaluar y reconocer el conocimient..."La innovación pendiente: nuevas formas de evaluar y reconocer el conocimient...
"La innovación pendiente: nuevas formas de evaluar y reconocer el conocimient...@cristobalcobo
 
Presentation: How can Plan Ceibal Land into the Age of Big Data?
Presentation: How can Plan Ceibal Land into the Age of Big Data?Presentation: How can Plan Ceibal Land into the Age of Big Data?
Presentation: How can Plan Ceibal Land into the Age of Big Data?@cristobalcobo
 
Cultura Maker: Pensando en el Pensamiento Computacional #Coding #DIY
Cultura Maker: Pensando en el Pensamiento Computacional #Coding #DIYCultura Maker: Pensando en el Pensamiento Computacional #Coding #DIY
Cultura Maker: Pensando en el Pensamiento Computacional #Coding #DIY@cristobalcobo
 
MX 2014: Playbook for Managing and Leading Experiences
MX 2014: Playbook for Managing and Leading ExperiencesMX 2014: Playbook for Managing and Leading Experiences
MX 2014: Playbook for Managing and Leading Experiencesbrandonschauer
 
Go with It: Learning by Doing | Brianna Cutts | UX Week 2012
Go with It: Learning by Doing | Brianna Cutts | UX Week 2012Go with It: Learning by Doing | Brianna Cutts | UX Week 2012
Go with It: Learning by Doing | Brianna Cutts | UX Week 2012Adaptive Path
 
Blended teaching: Remote English instruction in Uruguay
Blended teaching:  Remote English instruction in UruguayBlended teaching:  Remote English instruction in Uruguay
Blended teaching: Remote English instruction in Uruguay@cristobalcobo
 
Cars, Castles, and Spas | Rob Maigret | UX Week 2012
Cars, Castles, and Spas | Rob Maigret | UX Week 2012Cars, Castles, and Spas | Rob Maigret | UX Week 2012
Cars, Castles, and Spas | Rob Maigret | UX Week 2012Adaptive Path
 
The importance of trust in customer experience
The importance of trust in customer experienceThe importance of trust in customer experience
The importance of trust in customer experienceAdaptive Path
 
iWitness Case Study | Jesse James Garrett | UX Week 2012
iWitness Case Study | Jesse James Garrett | UX Week 2012iWitness Case Study | Jesse James Garrett | UX Week 2012
iWitness Case Study | Jesse James Garrett | UX Week 2012Adaptive Path
 
The future of higher education a constantly moving target (11 key questions)
The future of higher education a constantly moving  target (11 key questions)The future of higher education a constantly moving  target (11 key questions)
The future of higher education a constantly moving target (11 key questions)@cristobalcobo
 
Hacia la construcción de un perfil en 360 grados de los usuarios del @Plan_Ce...
Hacia la construcción de un perfil en 360 grados de los usuarios del @Plan_Ce...Hacia la construcción de un perfil en 360 grados de los usuarios del @Plan_Ce...
Hacia la construcción de un perfil en 360 grados de los usuarios del @Plan_Ce...@cristobalcobo
 
The Business Case For (Or Against) Service Design — Service Design Network 2011
The Business Case For (Or Against) Service Design — Service Design Network 2011The Business Case For (Or Against) Service Design — Service Design Network 2011
The Business Case For (Or Against) Service Design — Service Design Network 2011brandonschauer
 

En vedette (20)

Redefining the Boundaries of Learning at Cyberlearning 2015
Redefining the Boundaries of Learning at Cyberlearning 2015Redefining the Boundaries of Learning at Cyberlearning 2015
Redefining the Boundaries of Learning at Cyberlearning 2015
 
Efficiency & optimization - or - One take on design’s role in the context of ...
Efficiency & optimization - or - One take on design’s role in the context of ...Efficiency & optimization - or - One take on design’s role in the context of ...
Efficiency & optimization - or - One take on design’s role in the context of ...
 
Apertura al conocimiento: un radar de aceleradores del cambio skills knowmads ok
Apertura al conocimiento: un radar de aceleradores del cambio skills knowmads okApertura al conocimiento: un radar de aceleradores del cambio skills knowmads ok
Apertura al conocimiento: un radar de aceleradores del cambio skills knowmads ok
 
Skills for innovation: Learner-centered design a key challenge for the 21st c...
Skills for innovation: Learner-centered design a key challenge for the 21st c...Skills for innovation: Learner-centered design a key challenge for the 21st c...
Skills for innovation: Learner-centered design a key challenge for the 21st c...
 
Presentacion "Plan Ceibal on the Big Data runway" (Cecilia Marconi, Fundación...
Presentacion "Plan	Ceibal on	the Big Data runway" (Cecilia Marconi, Fundación...Presentacion "Plan	Ceibal on	the Big Data runway" (Cecilia Marconi, Fundación...
Presentacion "Plan Ceibal on the Big Data runway" (Cecilia Marconi, Fundación...
 
"La innovación pendiente: nuevas formas de evaluar y reconocer el conocimient...
"La innovación pendiente: nuevas formas de evaluar y reconocer el conocimient..."La innovación pendiente: nuevas formas de evaluar y reconocer el conocimient...
"La innovación pendiente: nuevas formas de evaluar y reconocer el conocimient...
 
Presentation: How can Plan Ceibal Land into the Age of Big Data?
Presentation: How can Plan Ceibal Land into the Age of Big Data?Presentation: How can Plan Ceibal Land into the Age of Big Data?
Presentation: How can Plan Ceibal Land into the Age of Big Data?
 
Cultura Maker: Pensando en el Pensamiento Computacional #Coding #DIY
Cultura Maker: Pensando en el Pensamiento Computacional #Coding #DIYCultura Maker: Pensando en el Pensamiento Computacional #Coding #DIY
Cultura Maker: Pensando en el Pensamiento Computacional #Coding #DIY
 
MX 2014: Playbook for Managing and Leading Experiences
MX 2014: Playbook for Managing and Leading ExperiencesMX 2014: Playbook for Managing and Leading Experiences
MX 2014: Playbook for Managing and Leading Experiences
 
From the Outside-In
From the Outside-InFrom the Outside-In
From the Outside-In
 
Go with It: Learning by Doing | Brianna Cutts | UX Week 2012
Go with It: Learning by Doing | Brianna Cutts | UX Week 2012Go with It: Learning by Doing | Brianna Cutts | UX Week 2012
Go with It: Learning by Doing | Brianna Cutts | UX Week 2012
 
Blended teaching: Remote English instruction in Uruguay
Blended teaching:  Remote English instruction in UruguayBlended teaching:  Remote English instruction in Uruguay
Blended teaching: Remote English instruction in Uruguay
 
Cars, Castles, and Spas | Rob Maigret | UX Week 2012
Cars, Castles, and Spas | Rob Maigret | UX Week 2012Cars, Castles, and Spas | Rob Maigret | UX Week 2012
Cars, Castles, and Spas | Rob Maigret | UX Week 2012
 
The importance of trust in customer experience
The importance of trust in customer experienceThe importance of trust in customer experience
The importance of trust in customer experience
 
The Long Wow
The Long WowThe Long Wow
The Long Wow
 
iWitness Case Study | Jesse James Garrett | UX Week 2012
iWitness Case Study | Jesse James Garrett | UX Week 2012iWitness Case Study | Jesse James Garrett | UX Week 2012
iWitness Case Study | Jesse James Garrett | UX Week 2012
 
The future of higher education a constantly moving target (11 key questions)
The future of higher education a constantly moving  target (11 key questions)The future of higher education a constantly moving  target (11 key questions)
The future of higher education a constantly moving target (11 key questions)
 
Hacia la construcción de un perfil en 360 grados de los usuarios del @Plan_Ce...
Hacia la construcción de un perfil en 360 grados de los usuarios del @Plan_Ce...Hacia la construcción de un perfil en 360 grados de los usuarios del @Plan_Ce...
Hacia la construcción de un perfil en 360 grados de los usuarios del @Plan_Ce...
 
The Long Wow
The Long WowThe Long Wow
The Long Wow
 
The Business Case For (Or Against) Service Design — Service Design Network 2011
The Business Case For (Or Against) Service Design — Service Design Network 2011The Business Case For (Or Against) Service Design — Service Design Network 2011
The Business Case For (Or Against) Service Design — Service Design Network 2011
 

Dernier

Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...khushisharma298853
 
Create Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comCreate Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comjakyjhon00
 
Designing for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsDesigning for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsBlock Party
 
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLMath Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLkenzukiri
 
Cold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxCold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxSamKuruvilla5
 
Embroidery design from embroidery magazine
Embroidery design from embroidery magazineEmbroidery design from embroidery magazine
Embroidery design from embroidery magazineRivanEleraki
 
High-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillHigh-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillCre8iveskill
 
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Ed Orozco
 
UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024mikailaoh
 
LRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfLRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfHctorFranciscoSnchez1
 
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxWCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxHasan S
 
Mike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtMike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtTeeFusion
 
How to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTHow to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTThink 360 Studio
 
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfBuilding+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfsaidbilgen
 
Construction Documents Checklist before Construction
Construction Documents Checklist before ConstructionConstruction Documents Checklist before Construction
Construction Documents Checklist before ConstructionResDraft
 
Production of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxProduction of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxb2kshani34
 
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Amil baba
 
The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024Alan Dix
 
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Ted Drake
 

Dernier (19)

Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...
 
Create Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comCreate Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.com
 
Designing for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsDesigning for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teams
 
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLMath Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
 
Cold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxCold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptx
 
Embroidery design from embroidery magazine
Embroidery design from embroidery magazineEmbroidery design from embroidery magazine
Embroidery design from embroidery magazine
 
High-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillHigh-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkill
 
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
 
UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024
 
LRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfLRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdf
 
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxWCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
 
Mike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtMike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy Shirt
 
How to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTHow to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPT
 
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfBuilding+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
 
Construction Documents Checklist before Construction
Construction Documents Checklist before ConstructionConstruction Documents Checklist before Construction
Construction Documents Checklist before Construction
 
Production of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxProduction of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptx
 
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
 
The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024
 
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
 

Business Case for 'Seeing Tomorrow's Services' Panel

  • 1. Howʼd You Solve It? A case to solve for the panelists of Seeing Tomorrowʼs Services: A Panel on Service Design March 17, 2009 at Adaptive Path For more information see: http://upcoming.yahoo.com/event/1768041
  • 2. William Watt Electricians is a Bay Area company providing basic repairs, installations, and troubleshooting for residential and small business customers. Photo by I See Modern Britain, http://www.flickr.com/photos/27128437@N07/2534505446/
  • 3. Out of two offices they dispatch their team of two dozen electricians to service emergency calls, perform commissioned projects, and provide quotes. Given broader economic trends, William Watt is interested in moving into… Photo by Editor B, http://www.flickr.com/photos/editor/320670284/
  • 4. …the growing green market to help homes become more energy efficient. Their potential new offerings might include efficiency assessments, instillations of more efficient equipment, and suggestions for improvements. Photo by mjmonty, http://www.flickr.com/photos/36295747@N00/1519998876/
  • 5. Youʼve been brought in to advise William Watt Electricians on how they should approach the development of this new service. ➜ How would you approach the problem? ➜ And why is this the right approach?

Notes de l'éditeur

  1. Time to play that exciting game show, “How’d You Solve It?!”
  2. Here’s our case: William Watt Electricians is a Bay Area company providing basic repairs, instillations, and troubleshooting for residential and small business customers.
  3. Out of two offices they dispatch their team of two dozen electricians to service emergency calls, perform commissioned projects, and provide quotes.
  4. Given broader economic trends, William Watt is interested in moving into the growing green market to help homes become more energy efficient. Their potential new offerings might include efficiency assessments, instillations of more efficient equipment, and suggestions for improvements that customers might may themselves, like better insulation.
  5. Given broader economic trends, William Watt is interested in moving into the growing green market to help homes become more energy efficient. Their potential new offerings might include efficiency assessments, instillations of more efficient equipment, and suggestions for improvements that customers might may themselves, like better insulation.