This slide deck shows a good example of the types of systems we propose. Many times the answer to a complex customer issue is in a collaborative effort among leading edge system providers.

1. Presented by
Protos, Inc. in Partnership with
Peak10, ICC Global Hosting

2. • A system which never fails
• A small thin client unit at the
desktop
• A workstation which is totally
reconfigured by the login
• No servers at the site
• Unlimited internet capacity
• Unlimited growth potential
• Performance never varies
• Continuous power – never fails
• Impenetrable security
• No need for an IT department
• Quick and easy reconfiguration
• Login from anywhere
• No need for a data center
• No need for new software or
upgrades at the remote
• No viruses or attacks
• Total control of the workstation
• Pay only for what you use
• Uses 90% less power
IMAGINE ..
C O N F I D E N T I A L - P R O T O S , I N C .

3. BASIC VDI CONCEPT
Central desktop, accessible on any
device from anywhere
Secure data center, with
UPS, generators, HVAC,
24x7 staff, redundant
internet. Zero down time.
C O N F I D E N T I A L - P R O T O S , I N C .

4. THIN CLIENT WORKSTATION
C O N F I D E N T I A L - P R O T O S , I N C .

5. THE VIRTUAL CALL CENTER - AVAYA
Data Center (Peak10)
Internet
Session Border
Controller
(SBC)
Virtual Desktop
Controller
Storage
Avaya Communications
Manager with Elite Call
Center
CMS
(Reporting)
Switch,
router
Aura
Messaging
Domain
Controller
Redundant
Local Access
AES
PSTN /
SIP
C O N F I D E N T I A L - P R O T O S , I N C .

6. • Only VOIP / SIP + Soft Phones
• No Servers at the customer site
• Location of user is not a factor
• Compliant with HIPAA, PCI
• Total security
• Cookie cutter approach = Pay as you go
• No single point of failure
• Redundant channel to data center
C O N F I D E N T I A L - P R O T O S , I N C .
AN ELEGANT SOLUTION

7. THE PROTOS VALUE PROPOSITION
• Vendor neutral implementation
• Responsive to customer needs
• Built on the absolute best technology
• Managing end user issues is our specialty
• No IT department needed
• No system administrator needed
• No user administrator needed
• We will merge the legacy applications as needed
with the contact center
• All the features are a la carte
C O N F I D E N T I A L - P R O T O S , I N C .

8. PEAK10
Compliance
SSAE 16 (SAS70) Type II certified
Facilitates SOX,HIPAA,FDA,GLBA & PCI
Security Systems
Biometric, card and PIN access
Combination lock access for cabinets
24 x 7 x 365 technicians on site
Environmental Controls/Redundancy
Multiple 30 ton Liebert CRAC units
Redundant network infrastructure
Dry pipe pre-action fire protection system
Multiple UPS systems
Redundant Caterpillar generators
Geographic diversity/redundancy
Internet/Access Options
Redundant Tier-1 and local Internet access
OCx links to Level 3,Time Warner and AT&T
C O N F I D E N T I A L - P R O T O S , I N C .

9. C O N F I D E N T I A L - P R O T O S , I N C .

10. Geographically Diverse Network of World-Class Data Centers
C O N F I D E N T I A L - P R O T O S , I N C .

11. FINAL THOUGHT
“The best contingency plan is to have
a primary system that never fails!”
C O N F I D E N T I A L - P R O T O S , I N C .