1. Brett Powell
Email: brett.powell@live.com
Cell: (918) 409-6371
Professional Summary
Certified Network Administrator with extensive experience in providing IT Infrastructure support, troubleshooting and diagnosing
hardware and software problems. Advanced understanding of internet connectivity (i.e. TCP/IP networking terminology, web [HTTP] and
email [POP3/IMAP/Exchange/SMTP] protocols). He has vast experience in multiple Operating systems, Ethernet, Wireless industry
skills, Cisco switches, routers, Motorola handheld devices, Active directory, HP Pc’s, Desktop, Microsoft Office and printers. Excellent
Customer Service, documentation and communication skills.
Experience Synopsis
 Advanced aptitude and knowledge of PC hardware and software, with experience in multipleOperating systems.
 Experienced in a wireless carrier support organization and Help Desk
 Experienced with Microsoft Office and creating/maintaining documents.
 Wireless industry skills, with specific focus in wireless data.
 GSM and Wireless LAN support experience. General knowledge of wireless network
 Infrastructure components and services.
 Provided IMAC and remote/local support and for all computer systems at the hospital and clinics. Administrator duties include but
not limited to active directory, setup network Printer added computer.
 Installed Cisco switches troubleshoot and repaired LAN issues, experience with Cisco and dame ware VPN remote access software.
 Involved in the installation and updating of software as well as the setup and troubleshooting of PC's and related hardware on all
Windows platforms and other PC software related issues.
 To maintain current customer service level agreements by efficiently answering and troubleshooting telephone queries, e-mails and
other media interactions for customers who use wireless data Products and services.
 Maintained Local Area Network (Microsoft Windows) System Repair/Upgrades, Software Training For Staff, Customer Service
 Strong communication and leadership skills
Professional Experience
St. John Health System, December to February (Contract) Ettain Group
Sr Technical Analyst
Travel to multiple sites and migrate Windows XP to Windows 7 using SCCM AND USMT Tools, Install new computers and network
printer and Install all software client needs, also all Data migration. Setup client systems in Active Directory and
Setup Outlook Email. Add systems to Active Directory, Preform all Administrator duties.
Phillip 66, April 2014 to Ooctober 2014 (Contract) Bartech
Infrastructure Analyst
 Document all pertinent end customer identification information, including name, department, contact information, and nature o f
problem or issue.
 Classify and prioritize problems and escalate problems (when required) to the appropriately experienced analysts, Lead Analyst or other
IT Groups.
 Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions
made, and actions taken, through to final resolution.
 Apply standard, approved diagnostic utilities to aid in troubleshooting.
 Access knowledge bases, policy manuals, frequently asked questions resources and other reference materials to aid in problem
resolution.
 Identify and learn appropriate software and hardware used and supported by the organization.
 Perform fixes at the desktop level using remote tools which will include installing and upgrading software and configuring systems and
applications.
 Test fixes to ensure problem has been adequately resolved.
 Perform post-resolution follow-ups to incident requests for customer satisfaction.

2.  Evaluate documented resolutions and analyze trends for ways to prevent future problems.
 Recommend or suggest methods to update simplify and enhance processes, procedures and technologies.
 Providing desk side and remote support for personal computing environments
 Perform builds, delivery, installation and repair of computing equipment
 Provide training and consultation to end users
 Handle technically complex desktop support issues
 Managing permissions as the site Microsoft OU Administrator
 Providing hands-on support for the WAN/LAN environment including cable management and troubleshooting
 Install and refresh Cisco Switches
 Troubleshoot Access Points
 Install and Troubleshoot Avaya/Cisco IP Phones
 Implementing and supporting various hardware/systems required by the business unit
 Frequent interaction with multiple IT support personnel
 Maintaining hardware and software inventories,Track issue's in Service Now.
Expert Global Solutions, March 2014 to May 2014 (Contract) Modis
IT Administrator
Travel to multiple sites and migrate Windows XP to Windows 7, Install network printer and remote
Install all software client needs, also all Data migration. Setup client systems in Active Directory and
Setup Outlook Email. Preform all Administrator duties.
Serco, January 2014 to February 2014 (Contract) Edge
Installed 750+ Thin Clients for a call center
St. Vincent hospital, May 2013 to September 2013 (Contract) Enterprise Solutions
IT Desktop Administrator
 Administrator duties include but not limited to active directory, setup network Printer added computer and users to the network, lock
and unlock accounts added users to OU. Provide IMAC and remote/local support and for all computer systems at the hospital and
clinics.
 Installed Cisco switches troubleshoot and repaired LAN issues, experience with Cisco and dame ware VPN remote access software.
 Re-image system and deployed software with SCCM also supported Motorola handheld devices with windows mobile software and
barcode scanners. Troubleshoot pixis software and IP clocks, Administrator for cerner software, Track issue's in Remady
HP, July 2011 to September 2012
IT Lead Infrastructure Engineer
 Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop,
laptop, WAN, LAN, and remote systems.
 Assisted in the installation and updating of software as well as the setup and troubleshooting of PC's and related hardware on all
Windows platforms and other PC software related issues.
Microsoft, February 2008 to May 2010 (Contract) Volt
Tier III Escalation Engineer
 Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop,
laptop, WAN, LAN, and remote systems.
 Assisted in the installation and updating of software, as well as the setup and troubleshooting of PC’s and related hardware on all
Windows platforms and other PC software related issues.
 Responsible for reviewing transactions for credit card fraud on Xbox accounts and makes decisions of Pass or Fail on these
transactions.
 Conducts follow-up research on fraudulent transactions.
 Defines operational processes to improve review and decision making process. Works with strategy analyst and peers by
communicating fraud trends and sharing ideas and information.
WDS Global, April 2006 to February 2008
Tier III Lead Engineer
 Maintain current customer service level agreements by efficiently answering and troubleshooting telephone queries, e-mails and other
media interactions for customers who use wireless data Products and services.

3.  Troubleshoot hardware/software issues, identify Network/application Issues, provide Information on how to set-up/use products,
and answer Pre-sales questions.
 To provide our clients with a high level of technical service
 Provide exceptional customer service to internal and external customers.
 Use trouble ticketing system (remedy, notes kb and webaxe) for tracking
 Customer interactions and problem resolution.
 Use various administrative tools and online resources for Troubleshooting and answering Customer questions.
 To aid self-development by familiarizing self with all applicable Wireless data products; after initial intensive training, responsible for
own learning process on data cards, Phones, connectivity equipment, Network services, computer hardware, forthcoming products
and services and communications software.
 Be aware and assist with meeting contractual service levels and client Satisfaction.
 Work with Supervisor and a colleague to make sure maximum phone
 Coverage is available at all times including lunches, holidays, testing,
 Training, etc. Contribute ideas to formal forum groups
 Testing and Gathering Knowledge – To facilitate higher knowledge levels
Stinson equipment, February 2000 to October 2005
Customer Service/Network Administrator
 Maintained Local Area Network (Microsoft Windows) System Repair/Upgrades, Software Training For Staff, Customer Service
Stream Int, June 1998 to January 2000
Network Support Engineer
 Network Support For Microsoft Windows/Novell Networks Via Phone, Supported (NIC,HUBS,ROUTERS,CABLE MODEMS) for
3Com, Troubleshoot and Resolved Software/Hardware Issues, Write Knowledgebase Solutions For Website
Education and Certification
United Education Institute, Santa Ana, CA, 95 to 96
(Diploma) Electronics; Microcomputer Repair
(CNA) Certified Network Administrator
Rancho Santiago College, Santa Ana, CA, 85 to 86
(Certified) Introduction to Computer Science