This document outlines 10 tactics for building customer loyalty. Tactic #9 is to set your team up for success by providing them with fast facts, contact information, and FAQs. Tactic #8 is to make your website customer friendly by using video, graphics, and interaction to provide information customers want like discounts, purchasing options, reviews and tips. Tactic #7 is to get social and engage customers on platforms like Facebook, use infographics to share content, and monitor social media engagement.