Application migration guideline document

Migrating Applications

to a Target Data Center

and the use of Cloud Computing

Created by:

Tom Bronack, president
Data Center Assistance Group, Inc.
15180 20th Avenue
Whitestone, NY 11357
Phone: (718) 591-5553
Email: bronackt@dcag.com
Release Date: 4/22/2012 © Thomas Bronack - Application Migration Guideline Document Page: 1

Mission Statement
1. Migrate Applications from one, or many, data centers to Primary, Secondary,
and/or Recovery Data Centers.

2. Reduce Costs while sustaining current, or increasing, work loads and providing
continuous operations and supplementing future growth.

3. Reduce foot print, infrastructure, and locations that will no longer be needed.
Sell, or donate, surplus equipment via Asset Management process.

4. Utilize latest technologies to support improved performance, reliability, and
continuation of business should a disaster event occur.

5. Integrate new operations through automated forms management and control
system (ITIL or similar) that will accept “Work Orders” and associated “Purchase
Orders” for development, implementation, support, maintenance, and recovery
services.

6. Integrate Management Reporting and Awareness to better manage the new
environment.

Objectives
1. Define Target environment(s) and their infrastructure, equipment, systems, and
locations.

2. Establish migration process and the teams that will be needed to support the
effort, then define their functional responsibilities.

3. Define Migration Life Cycle and sequence of functions to be performed.

4. Define tools needed to support migration effort and have personnel trained on new
tools. Integrate tool usage within personnel functional responsibilities.

5. Identify applications to be migrated and the phase during which they will be moved
to the target data center. Create a detailed Project Plan to support the migration.

6. Create Bench Mark and Performance guidelines to establish baseline and
performance improvements associated with migration.

7. Implement Support, Problem, and Change Management procedures along with
other system management functions needed to support applications.


Migration Pathway
SCOPE OF SERVICES

The Conversion Specialist will be responsible for providing insight, planning and execution of conversion activities for
management systems.

The conversion specialist will be responsible for:

• Establishing management group and reporting schedule.
• Creating Risk Assessment to identify compliance and security guidelines.
• Develop Target Environment profile.
• Identify applications and data to be migrated.
• Review Service Level Agreements for applications being migrated and insure Service Level Reporting is adequate.
• Define IT Security, Encryption, Real-Time / Incremental backups, and failover requirements.
• Create application migration project plan with identified resources, timeframe, and costs.
• Determine use of Cloud Computing (internal / external) and define backup and recovery requirements.
• Identify automated tools needed to support identification, migration, and tuning process – like ADDM, Sharkwire /
Opnet, CiRBA, Double-Talk, AIX, Tivoli and any other identified automated tools.
• Define migration path from selection through verification, package creation, and migration.
• Implement Migration Factory and other functional areas needed to perform migration duties.
• Perform Bench Marking of original system and migrated system and report on results.

MANDATORY SKILLS/EXPERIENCE:

• Demonstrated depth of knowledge migrating applications.
• Demonstrated experience migrating / converting multiple and multi-platform legacy systems into a single system.
• Experience in the development of conversion cleanup reporting for use by subordinate staff during data purification.
• Demonstrated success managing large-scale conversion projects.
• Direct management of analysts and programmers coding conversion routines.
• Experience in required applications and technical requirements.
• Project Management experience.


Migration Work Cycle / Flow
Start

Define Target Systems and
Location(s) Infrastructure Equipment
Environment Applications

Perform Risk Identify Staff Suppliers and
Clients
Assessment & Functions Vendors

Establish Define Define
Migration Management Define Functional Assign
Migration Life
Process and Teams Responsibilities Functions
Cycle

Create
Establish Obtain Tools Define Tool
Migration
Reporting Cycle and Train Staff Requirements
Project Plan

A


Migration Work Cycle / Flow continued

A

Create Migration Define Migration Define Define Migration
Groups & Application Components in Move Phases &
Functions Groups Migration Groups Timeframes

Log Migration Submit Groups Benchmark
Groups and to Migration Application Groups
Schedule Factory prior to move

Initiate Copy Migration Benchmark
Verify Successful
Migration Groups via Migration
Migration
Process Double-Take Application Groups

Compare
Report Results of Improvement
Benchmark
Migration Phase ?
Results
B


Migration Work Cycle / Flow continued
B

Review Perform
Identify Areas Implement
Migration for Migration
for Improvement Improvements
Improvements Postmortem
N
Y Improvement Retest and Report
? on Results

Implement Service Level Systems
Development &
Systems Agreements & Development
Maintenance
Management Reporting Life Cycle (SDLC)

Support,
Capacity & Security and
Problem &
Performance Recovery
Change

Repeat Process by Dispose / Donate Profit from space, See Asset
Identify Surplus
Group Until Complete in accordance to equipment sales, Management
Equipment Disciplines page
EPA and DoD and personnel


Can be sorted by: Equipment Type,
Asset Management Disciplines Disposition, Date, or Location

“Dispose of Surplus equipment after Migration to Pick-Up List
Target Data Center(s) to reap profit from sales, Equip. Type: Disp: Location:
return of equipment storage space, and personnel.” PC A Bldg 3, Rm 203
Start PC R Bldg 1, Rm 405
PC T Bldg 2, Rm 501
Disposition = ‘A’

Acquire Purchase Install Add to Master
Equipment Order Equipment Master Inventory Inventory
Equipment is being Actively used

Disposition = ‘R’ N, Exceptions List Generated

Re-deploy Work Compare to
Pick-Up Warehouse
Equipment
Master Inventory Y
Order Inventory Inventory

Equipment is moved to new location
Perform Service
Services Order
Disposition = ‘T’

Terminate Work Service Ready-to-Sell Purchase Release Finance
Equipment Order Order Inventory Order Form Form
Equipment is Sold or Disposed of
Marketing & Sales

End Archive


Updating the Standards and Procedures
Manual
Status = ‘T’
Equipment
Standards Status = ‘D’
And Equipment Termination
Procedures Status
Manual = ‘R’ Equipment Donation Procedures

Redeployment Procedures
• Log & schedule,
Update manual to Procedures • Pick-up,
• Log & schedule, • Data Wipe,
Include new procedures
• Pick-up, • Reconfigure,
for equipment • Log & schedule,
Redeployment, • Data Wipe, • Certify,
• Pick-up, • Reconfigure,
Donation, and • Package,
• Data Wipe, • Certify,
Termination in • Store,
• Reconfigure, • Package,
accordance with Legal, • Sell,
• Package, • Store,
Environmental, Business, • Client Pick-up,
• Store, • Donate,
and Regulatory • Financials,
• Deliver, • Document,
Requirements. • Document,
• Document, • Notify, • Notify,
• Notify, • Track,
Train Staff on new • Track,
procedures and provide • Track, • History. • History.
Maintenance and Support • History.
Services going forward.


Systems Management Organization
Systems Management Data Processing
and Controls (SMC) Environment

Service Level
Management

Application Production Contingency Change
Inventory
Development Acceptance Management Management
& Asset
(PLC)
Management

Application EDP Security Problem
Production
Configuration Management Management
Maintenance Operations
Management

Capacity Application Vital Records
Testing Management
Management

Performance Quality Business Risk Disaster
Management Assurance Recovery Management Management


Logical Example of Enterprise Target Environment
Overview of the Enterprise Information Technology Environment
Physically Transported
Using Tape
Remote
Only Encryption
Tape / Data
Customers;
Vault Remote
Credit Bureaus;
Feed-Files; and, Electronic Vaulting; Locations
Other Locations. Incremental Vaulting; and, Encrypting Data-In-
Electronic transmission to Disaster Movement will protect
Disaster Recovery Site data being transmitted to
Recovery Site remote sites

Electronic
Transmission

Local Electronic Local
Transmission
Tape / Data Tape / Data
Vault Open Network Vault
With
Multiple Access Points
Local
Local Encryption of “Data at Rest” Sites
Sites to Provide Total Protection

Production
Production Site #2
Site #1 Cloud
Company
Computing Data

Systems Development Life Cycle (SDLC) Send Approved
Applications
To Production
New Acceptance Problem Resolution
End User Applications
And
“Work Order” Enhancements
to create a new
Product or Testing and
Service Development Maintenance
Quality
Assurance

Development And Maintenance Environments


Target Environment
Intel Builds Dell x86 Dell x86 Servers IBM AIX P7 (“Watson”)
Chips for their Servers Systems using AIX
VMware vSphere 5 and
AIX Tivoli

1 million I/O per Sec.

Remote
Storage
Double-Talk
Local
Storage

Cisco Network Equipment
for remote locations

VMware vSphere 5 Software
Supports :
NetApp NAS to support • vShield for Cloud Computing -
Remote and Cloud Storage EMC SAN, supporting 2 security, control, and compliance.
channels, AIX Storage Array, • vCenter Site Recovery Manager 5.
up to 2 TeraBytes of Local • vCloud Director 5 – model and
storage activate recovery and failover.


SDLC Documentation Requirements and Forms Automation

New Product / Service Development Request Form Life Cycle
Documents are Linked to from Date Field

Development Request Form Development:
Development Request Form Number
Phase: Date Business Need
Documentation
Application Overview
Audience (Functions and Job Descriptions)
User Information _____________ Business / Technical Review Data
Cost Justification
Business Justification _____________
Build or Buy Decision
Link to Interfaces (Predecessor / Successor)
Technical Justification _____________
Documents Request Approval
Build or Buy _____________
Testing:
Development (Build / Modify) _____________ Data Sensitivity & Access Controls
IT Security Management System
Test: _____________ Documentation Encryption
Vital Records Management
Unit Testing _____________ Data Synchronization
Backup and Recovery
System Testing _____________ Vaulting (Local / Remote)
Disaster Recovery
Regression Testing _____________ Business Recovery

Quality Assurance _____________ Quality Assurance:
Application Owner
Production Acceptance _____________ Documentation
Documentation & Training
Application Support Personnel
Production _____________ End User Coordinators
Vendors and Suppliers
Support (Problem / Change) _____________
Recovery Coordinators
Testing Results
Maintenance (Fix, Enhancement) _____________

Documentation _____________
Production Acceptance
Application Setup
Documentation Input / Process / Output
Recovery _____________
Messages and Codes
Awareness and Training _____________ Circumventions and Recovery
Recovery Site Information
Travel Instructions


Systems Development Life Cycle (SDLC), Components and flow
Development Testing Quality Production Acceptance
Assurance
End-User Naming, Security, On-Line
Request for
Unit and
Documents, Vital Records, Data Files
New Product System
and Back-up,
Or Service Testing Recovery,
Placement
Audit. BKUP

On-Line BKUP
Data Files
Enhance Version
And And Security, Production
End-User Defines: Repair Release Vital Records,
• Business Purpose, Control Back-up,
• Business Data, Recovery, BKUP
• Ownership, Audit.
• Sensitivity, New Change
• Criticality,
Maintenance
Management
• Usage,
• Restrictions, On-Line
Update Data Files
• RTO and RPO,
• Back-Up, and
• Recovery.
Business Disaster
End-User Recovery Real-Time
Recovery Recovery Off-Site
Location Facility Facility Vault
Periodic /
Company or Incremental Vendor or
Client Site Vendor or Company Site company Site

Systems Management Controls and Workflow
Service Level Reporting, Capacity Management, Performance Management, Problem Management,
Inventory Management, Configuration Management.

Production Production
Development Testing Quality Batch and On-Line
Assurance Acceptance Management

Product or Service, Walk Thru’s, Batch / On-Line,
Service Level Management, Test Validation,
Unit Testing, Security / Encryption,
Project Life Cycle, Components,
System Testing, Operations,
Work Order, Naming,
Regression, Recovery,
Placement,
Purchase Order(s), Scenarios, Functionality,
EDP Audit. Vital
Documentation. Scripts, Process. Records
Recovery Tests,
Benchmarks,
Post Mortem.

Maintenance Change Management
Disaster Off-Site
Recovery Vault
Service Level Management,
Project Life Cycle. Systems Development Life Cycle,
Component & Release Management,
Standards & Procedures,
User Guides & Vendor Manuals,
Training (CBT & Classroom), etc...
Disaster Recovery Facility
A Forms Management & Control System, used to originate
Mainframe and Office Recovery
work requests and track work until completed, will facilitate
optimum staff productivity and efficiency.


Quality Assurance and PLC Checkpoints
Interfaces Between Applications, QA, and Production Groups.
TESTING and QA
Turnover Package Components:_________
• Service Form and results Assessments,
• Change & Release Notes,
Create Perform Perform Perform Application • Application Group Testing Results,
Service Technical Business Requested Group • Test Scenarios & Scripts,
Request Assessment Assessment Work Testing • Messages & Codes, and Recoveries,
• Data for Regression and Normal Testing,
• Documentation.
Error Loop CP #
1 No Yes Create QA
Return
Turnover
to Successful Package
Submitter APPLICATIONS GROUP

QA GROUP

Perform Perform QA Schedule QA Review
Post- Requested Review Request And
Mortem Work Meeting Accept

Error CP #
Loop 2 PRODUCTION CONTROL
CP # Turnover Package Components:
3 Create • Explanation and Narrative,
Perform • Files to be released,
No Yes Production Submit to
User • Predecessor Scheduling,
Successful Control Production
Acceptance • Special Instructions,
Turnover Control
Testing • Risk Analysis,
Package
• Authorizations.


“Problem Identification and Response process”
Problem Recovery Techniques
Diagnostic Tools
Omegamon AF / Operator
Users
NCC Netview OPC / ESA
Problem Problem Indicators Resolvers
OCC
HD Console Completion Unexpected
Reference Materials
Contacts
Log Code Results
Messages Job
Escalation
Symptoms and Codes Run Book
Immediate

Problem Descriptions
actions

Analyze Possible Actions to
Meaning Causes be Taken
Problem Resolvers
Circumvent Problem Bypass Procedures
1 System Software
Recovery Restart
Document
Procedures Procedures 2 Comm. Systems

Log Problem 3 Corp. Security

Route / Problem 4 Data Base Systems
Problem History Problem
Follow-on Actions

Escalate Record Repository 5 Storage Systems

Track 6 Cap. & Performance

Resolve 7 Decision Support

Review Problem Reporting 8 Optical Storage
Post and Resolution Procedures
Mortem 9 CICS and On-lines

Upgrade Job S&P User Inventory & 10 Systems Mgmt.
Supportive Run Books Manual Guides Configuration and Controls
Documentation
Problem Feed-Back, Rerouting and Escalation


Business Continuity Management Disciplines and Integration

Charter:

Contingency Eliminate Business Interruptions;
Ensure Continuity of Business;
Contingency Recovery Planning Minimize Financial Impact; and
Disciplines Adhere to Legal / Regulatory “These four Contingency Planning
Requirements Disciplines allow for logical work
separation and better controls”

Disaster Business
Recovery Recovery
Corporate Asset “Establishing interfaces with key
Information Technology
Protection departments will allow for the inclusion
Protection
of corporate-wide recovery procedures
Critical Jobs;
Risk Inventory Control (Security, Salvage, and Restoration, etc.)
Management Asset Management
Data Sensitivity and Access in department specific Recovery Plans”
Controls; Configuration
Vital Records Management; Risk Management Management
Vaulting and Data Recovery; Business Continuity; and
Recovery Time Objectives; Exposures (Gaps and Office Recovery.
Recovery Point Objectives; and Exceptions);
Mainframe, Mid-Range, and Insurance;
Servers. Legal / Regulatory
Requirements;
Cost Justification; and
Executive Information
Vendor Agreements.
Management Technology

Facilities
Company
“Contingency Planning affects every part of the Operations
organization and is separated into logical work Contingency
areas along lines of responsibility”. Personnel Recovery
Planning Auditing

General
Services
Public
Finance
Relations


Fully Integrated Recovery Operations and Disciplines (End Goal)

Private Sector ISO22313 and National Fire ISO27000
CERT Resiliency Contingency
Preparedness Act ISO22318 Prevention ISMS
Engineering Command
(Domestic (International Association Security
Framework Center (CCC)
Standard) Standard) 1600 Standard Standard
And COSO

Incident
Information Security Command
Corporate Management System (ISMS) Center (IC)
Certification based on ISO27000

Command Help Desk
Centers (HD)
Workplace
Violence
Prevention Emergency Operations Operations
Center (EOC) Command
Center (OCC)

Network
Lines of Emergency Business Business Command
Business Response Continuity Integration Center (NCC)
Management Management

• Locations, • State and Local • Risk Management, • Service Level Agreements &
• Employees, Government., • Disaster Recovery, Reporting,
• Infrastructure, • First Responders (Fire, • Business Continuity, • Systems Development Life Cycle
• Equipment, Police, & EMT), • Crisis Management, (SDLC),
• Systems, • Department of • Emergency • COSO, CobIT, ITIL, and FFEIC,
• Applications, Homeland Security Management, • ISO Guidelines,
• Supplies, (DHS), • Workplace Violence • Six Sigma or Equivalent for
• Customers. • Office of Emergency Prevention, Performance and Workflow
Management (OEM), • Audit and HR. Management
• Local Community.


Information Accounting and Charge-Back System Concept
By utilizing Work Order (WO) and Purchase Order (PO) concepts, it is possible to track and bill clients for
their use of Information Technology services associated with development and maintenance services. This
concept is presented below:

User Name: ____________________ User Division: ___________ User Identifier _______
Work Order #: __________________ Date: ___________ For: _________________________
PO for: Development Cost: $ _____________
PO for: Testing Cost: $ _____________
PO for: Quality Assurance Cost: $ _____________
PO for: Production Acceptance Costs $ _____________
PO for: Production (on-going) Cost: $ _____________
PO for: Vital Records Management Cost: $ _____________
PO for: Asset Management (Acquisition, Redeployment, Termination) Cost: $ _____________
PO for: Inventory and Configuration Management Cost: $ _____________
PO for: Information and Security Management Cost: $ _____________
PO for: Workplace Violence Prevention Cost: $ _____________
PO for: Recovery Management Cost: $ _____________
PO for: Documentation and Training Cost: $ _____________
PO for: Support and Problem Management Cost: $ _____________
PO for: Change Management Cost: $ _____________
PO for: Version and Release Management Cost: $ _____________

Total Cost: $ _____________

Bill can be generated via Forms Management, Time Accounting, or Flat Cost for Services. This system can
be used to predict costs for future projects and help control expenses and personnel time management.
4/22/2012 © Thomas Bronack - Application Migration Guideline Document 20

VMware vSphere 5 platform and supporting components.
VMware vSphere 5 Functions: VMware vSphere 5 Features:
• Utilizes x86 technology to provide an infrastructure-
VMware vSphere 5 as-a-service architecture.
VMware vCenter Site Recovery Manager 5 • Can support 32 Virtual CPU’s with up to 1 Terabyte of
VMware vCloud Director 5 memory.
• Support 1 million I/o per second.
Together these tools help business: • Provides Intelligent Policy Management by allowing a
• Deploy business critical applications with “set-it and forget-it” approach to managing data
confidence, center resources, including server deployment and
• Respond to the needs of the business with Cloud storage management through user defined profile.
agility, and • Profile-Driven Storage Management saves personnel
• Move to Cloud Computing with confidence. administrative time.

Comprehensive Cloud Infrastructure Suite, includes:

• vShield 5 – addresses the top enterprise concerns about Cloud Computing – security, control, and compliance – the vShield product family
overcomes the limits of traditional security solutions by delivering an adaptive, software-based security model designed for virtual and
cloud environments. vShield 5 will include new Data Security capabilities that will enable IT to quickly identify risk exposures resulting
from unprotected sensitive data, isolated applications with different levels of trust and migrate security policies as data and applications
move between different virtual systems and apply the same policies in public clouds.

• vCenter Site Recovery Manager 5 – Extending this proven disaster recovery solution, vCenter Site Recovery Manager 5 will introduce
built-in VMware vSphere replication capabilities that will allow customers to double the number of protected applications for the same
cost while supporting heterogeneous storage configurations in the primary and backup sites. New automated failback and planning
migration capabilities will allow customers to orchestrate migrations for disaster avoidance and to support planned maintenance
activities and data center consolidations.

• vCloud Director 5 – Enabling a self-service model for provisioning infrastructure services across internal and external sources, VMware
vCloud Director 5 will enable IT to dramatically reduce the time required to provision new servers. New Linked Clone capabilities will
reduce provisioning time to as few as 5 seconds, while also reducing storage costs by as much as 60 percent, all while managing resources
from a single pane of glass.


BMC Atrium Discovery and Dependency Mapping (ADDM)
“Discover through Integrate” phases
• Discover:
– Build a complete topology of your applications, software, host infrastructure and network devices and updates the
profile as often as you need.
– Keep pace with changes in dynamic virtual environments from VMware, Sun, Microsoft, HP, and Citrix.
– Operate agent-free across Windows, Linux, Unix and Netware environments, using standard management protocols,
such as SSH, WMI, and SNMP.
– Deep discovery of J2E applications and data bases (Tables, License options, etc.).
• Analyze:
– Automatically group servers that work closely together, based on an analysis of the communications between them.
– Highlight high-risk servers that touch a large portion of the estate.
– Exclude hosts from automatic grouping – as needed.
• Manual Grouping:
– Identify groups of hosts to help manage them through a project.
– Refine automatic groups based on non-discoverable head-knowledge.
– Exclude sets of servers from visualization – such as super-connected servers with hundreds of dependencies.
• Application Dependency Mapping:
– Automatically identify IT components and configurations, and interpret raw, discovered data – from individual
software processes to large-scale, distributed business applications.
– Use pre-populated patterns to recognize more than 400 infrastructure software products (with more added monthly).
– Automatically build visualizations that show configuration dependencies between switches, routers, virtual and
physical hosts, software, business applications, and other business entities.


BMC Atrium Discovery and Dependency Mapping
“Visualize and Integrate”
• Dashboard & Reports:
• In seconds, create tabular reports and charts that provide answers to critical questions.
• Leverage pre-populated reports or create your own using the Search Engine Query Language.
• Organize your favorite charts into at-a-glance dashboards that display the metrics that matter most
to you.
• Search:
• Perform fast, free text search of the entire data store and get the most relevant results in seconds.
• Narrow your searches to specific object types and use Search Query Language.
• Export search results in XML and CSV formats to facilitate information sharing.
• Host Profiles:
• View essential details for each host, including and analysis of the host’s network traffic in an
accessible, easy-to-use format.
• Create reports as pdf documents.
• Email, print, discuss, and annotate, as needed.
• Integrate Dynamic CMDB:
• Provides seamless flow of the vital accurate, up to date data needed to underpin BSM initiatives and
processes.
• Continuous CMDB synchronization allows real time up date of the CMDB as Cis are discovered.
• Filtering allows you to control the Cis types that are synchronized with the CMDB.


CiRBA Overview
CiRBA Data Center Intelligence

CiRBA Data Center Intelligence (DCI) is predictive analytics software that
powers a revolutionary console for policy-based control of virtual and
cloud infrastructure.

The CiRBA Control Console

CiRBA's Control Console gives you unprecedented control over the efficiency and risk of virtual and cloud
infrastructure by optimizing resource allocations and workload placements. This revolutionary console
shows you in a single glance which resources need attention and also provides the explicit actions
required for optimization. Imagine knowing that you have the perfect amount of infrastructure to satisfy
SLA and policy requirements, without having too much. And that your workloads are optimally placed and
configured. This is the power of CiRBA Data Center Intelligence (DCI).

CiRBA's Control Console enables you to:

1. Visualize - In a single glance, see which resources are appropriately placed, provisioned, and configured
and which are at risk.

2. Control - Precise actions are derived from policies and operational data to provide IT with
unprecedented control over virtual and cloud infrastructure.

3. Automate - Integrate DCI-Control with existing management systems to safely automate actions that
improve efficiency and reduce risk.


Wireshark – Network Analyzer
Wireshark is the world's foremost network protocol analyzer. It lets you capture and interactively browse the traffic running on a
computer network. It is the de facto (and often de jure) standard across many industries and educational institutions.

Wireshark development thrives thanks to the contributions of networking experts across the globe. It is the continuation of a
project that started in 1998. (see www.wireshark.org for in-depth information and free download). Wireshark features include:

• Deep inspection of hundreds of protocols, with more being added all the time
• Live capture and offline analysis
• Standard three-pane packet browser
• Multi-platform: Runs on Windows, Linux, OS X, Solaris, FreeBSD, NetBSD, and many others
• Captured network data can be browsed via a GUI, or via the TTY-mode TShark utility
• The most powerful display filters in the industry
• Rich VoIP analysis
• Read/write many different capture file formats: tcpdump (libpcap), Pcap NG, Catapult DCT2000, Cisco Secure IDS iplog,
Microsoft Network Monitor, Network General Sniffer® (compressed and uncompressed), Sniffer® Pro, and NetXray®, Network
Instruments Observer, NetScreen snoop, Novell LANalyzer, RADCOM WAN/LAN Analyzer, Shomiti/Finisar Surveyor, Tektronix
K12xx, Visual Networks Visual UpTime, WildPackets EtherPeek/TokenPeek/AiroPeek, and many others
• Capture files compressed with gzip can be decompressed on the fly
• Live data can be read from Ethernet, IEEE 802.11, PPP/HDLC, ATM, Bluetooth, USB, Token Ring, Frame Relay, FDDI, and others
(depending on your platform)
• Decryption support for many protocols, including IPsec, ISAKMP, Kerberos, SNMPv3, SSL/TLS, WEP, and WPA/WPA2
• Coloring rules can be applied to the packet list for quick, intuitive analysis
• Output can be exported to XML, PostScript®, CSV, or plain text
• Wireshark enables capturing and playback of transactions and network activity to benchmark / test migrated applications.
• Wireshark can be used to test Business Recovery Applications at the remote site to insure they work properly and within
Service Level Agreement guidelines.
• Wireshark is a free product that can be downloaded and activated within minutes. It is an Open-Source product that can be
tailored to the specific needs of your organization.


Automated Tools
• (ITIL v3) Information Technology Information Library version 3 for Forms Management and Control to support work flow
and improve productivity.
• AIX – Unix based operating system with GUI front ends and many tools to support present and future computing needs.
• System “Z” – x86, Hx5 Blades, MF / Server, Scalable, Load Balancing, manage Virtual / Real computing
• System “P” – Server Manager
• IBM System “P7” (Power 7) – Watson computer used for Jeopardy and is extremely Scalable, Efficient and Powerful
• zOS – MF, Server, Problem Management (Detect, Solve, Forward to Resolver, Analysis / Reporting) with extreme security
• Tivoli – Omegamon XE, Storage Management, Tape System Optimization
• DS8000 – Solid State to Disk Level to support priority processing, High I/O rate, Power Regulation controller
• DS4000 – Fabric Storage Management, RAID Configuration, Configure Storage Arrays, Enclosure Drive Protection
• TS3500 – Automated Tape / Cartridge Management System from picker to machine delivery and back
• Double-Take – from Vision Systems and includes: “Recover Now”, Share, and Move modules that support:
– Recovery Point Objective (RPO) and Data Synchronization in virtual and real environments.
– Ensures aggressive Business Continuity Management over the environment and its data.
– Rewind Data for Continuous Data Protection, Roll-Back to Recovery Point, and Roll-Forward to pick-up point.
– Availability for Load Balancing, Transparent Recovery via Shut-Down, Move, Reconnect, and Restart operations.

• The Use of these tools and the others mentioned in this presentation can support automated and incremental recovery
operations for organizations of all sizes and we recommend you research their use for your company.


ITIL V3 Overview
ITIL Five Phase approach to IT Service Support

1. Service Strategy,
2. Service Design,
3. Service Transition,
4. Service Operation, and
5. Continual Service Improvement.

ITIL Available Modules
1. Service Strategy 3. Service Transition
• Service Portfolio Management • Change Management
• Financial Management • Project Management (Transition Planning and Support)
• Release and Deployment Management
2. Service Design • Service Validation and Testing
• Service Catalogue Management • Application Development and Customization
• Service Level Management • Service Asset and Configuration Management
• Risk Management • Knowledge Management
• Capacity Management
4. Service Operation
• Availability Management
• Event Management
• IT Service Continuity Management (BCM)
• Incident Management
• Information Security Management (ISMS)
• Request Fulfillment
• Compliance Management (Regulatory)
• Access Management
• Architecture Management
• Problem Management
• Supplier Management (Supply Chain)
• IT Operations Management
• Facilities Management


IBM System “Z” overview
Built on a scalable, secure, reliable, simplified and cost-efficient infrastructure
IBM System z is the ideal platform for meeting your Business Analytics needs for today while minimizing the costs of Business Analytics
tomorrow. The server platform allows you to implement a single Business Analytics standard while providing Business Analytics as a
service to your organization, for better corporate compliance and greater optimization.

Provide all decision-makers with complete, consistent, timely and relevant information
• Easily scale to meet the needs of every decision-maker, from executives and line-of-business managers, financial and business analysts,
to front line managers, partners and customers.
• Offer a complete portfolio of business analytics on a single platform to meet business needs.
• Provide a more complete view of the business with greater access to real-time data.

Increase user satisfaction and ROI
• Obtain guaranteed system performance and availability (an enterprise SLA).
• Provide faster time to value for the business.
• Enable business units to shift their focus from administrative tasks to decision-making.

Reduce the cost and complexity of providing Business Analytics to your organization
• Centralize resources and reduce the hardware, software and facilities (power, floor space, etc.) required to manage and maintain the
Business Analytics infrastructure.
• Significantly reduce the costs associated with Business Analytics system administration and facilities by upwards of 50% over 5 years.
• Realize greater economies of scale, enabling IT to deliver Business Information (BI) to a broader audience at a reduced cost.
• Make the high availability of your Business Analytics infrastructure a viable option for IT.

Make Business Analytics deployment easier
• Deploy in days/weeks on System Z instead of months.
• Reduce the time, resources and cost of delivering BI to new divisions, departments and users.
• Automate and facilitate self-service provisioning.
• Eliminate the cost-related barriers to introducing BI to new divisions/departments.

Simplify enforcement of corporate regulations and standards
• Ensure corporate security policies are followed.
• Ensure disaster recovery plans are in place.
• Maintain control over business processes.

IBM System “P” overview
History

• It was originally a line of workstations and servers called RS/6000, but the server line was then renamed to the eServer pSeries in
2000 as part of its e-Server branding initiative.
• With the advent of the POWER5 processor in 2004 the family was rebranded the eServer p5. With the global move of the server
and storage brands to the System brand with the Systems Agenda, the family was renamed yet again to System p5 in 2005. The
System p5 now encompasses the IBM OpenPower product line.
• With the introduction of POWER6 processor models the new models are now being released under the System p brand, dropping
the p5 designation.

Processors

• Where RS/6000 used a mix of early POWER and PowerPC processors, when pSeries came along this had evolved into RS64-III and
POWER3 across the board. POWER3 for its excellent floating point performance and RS64 for its scalability, throughput and integer
performance.
• IBM developed the POWER4 processor to replace both POWER3 and the RS64 line in 2001. After that the differences between
throughput and number crunching optimized systems no longer existed. Since then System p machines evolved to use the
POWER5 but also PowerPC 970 for the low end and blade systems.
• The last System p systems used the POWER6 processor, such as the POWER6 based System p 570 and the JS22 blade. In addition
IBM introduced during the SuperComputing 2007 (SC07) conference in Reno a new
POWER6 based System p 575 with 32 POWER6 cores at 4.7 GHz and up to 256GB of
RAM with water cooling.

Features

• All IBM System p5 and IBM eServer p5 machines support DLPAR (Dynamic Logical Partitioning)
with Virtual I/O and Micro-partitioning.
• System p generally uses the AIX operating system and, more recently, 64-bit versions of the
Linux operating system. Sun Microsystems is also developing an OpenSolaris port, currently
experimental.[1]


What is the Power7 processor? IBM System Power 7 (P7) “Watson”
The Power7 is the latest generation of IBM processors (chips) that are used as the CPUs in IBM mid range and high end open systems
(pSeries) for Unix (AIX) and Linux as well as for the iSeries (aka AS400 successor). Building on previous Power series processors, the Power7
increases the performance per core (CPU) along with the number of cores per socket (chip) footprint. For example, each Power7 chip that
plugs into a socket on a processor card in a server can have up to 8 cores or CPUs. Note that sometimes cores are also known as micro CPUs
as well as virtual CPUs not to be confused with their presented via Hypervisor abstraction.

Sometimes you may also hear the term or phrase 2 way, 4 way (not to be confused with a Cincinnati style 4 way chili) or 8 way among
others that refers to the number of cores on a chip. Hence, a dual 2 way would be a pair of processor chips each with 2 cores while a quad 8
way would be 4 processors chips each with 8 cores and so on.

IBM Power7 with up to eight cores per processor (chip)

In addition to faster and more cores in a denser footprint, there are also energy efficiency enhancements including Energy Star for
enterprise servers qualification along with intelligent power management (IPM also see here) implementation. IPM is implanted in what
IBM refers to as Intelligent Energy technology for turning on or off various parts of the system along
with varying processor clock speeds. The benefit is when there is work to be done, get it down
quickly or if there is less work, turn some cores off or slow clock speed down. This is similar to
what other industry leaders including Intel have deployed with their Nehalem series of processors
that also support IPM.

Additional features of the Power7 include (varies by system solutions):

• Energy Star for server qualified providing enhanced performance and efficiency.
• IBM Systems Director Express, Standard and Enterprise Editions for simplified management
including virtualization capabilities across pools of Power servers as a single entity.
• PowerVM (Hypervisor) virtualization for AIX, iSeries and Linux operating systems.
• ActiveMemory enables effective memory capacity to be larger than physical memory, similar
to how virtual memory works within many operating systems. The benefit is to enable a partition
to have access to more memory which is important for virtual machines along with the ability to
support more partitions in a given physical memory footprint.
• TurboCore and Intelligent Threads enable workload optimization by selecting the applicable mode for the work to be done. For example, single
thread per core along with simultaneous threads (2 or 4) modes per core. The trade off is to have more threads per core for concurrent
processing, or, fewer threads to boost single stream performance.

IBM “zOS” System Overview
Major characteristics

z/OS supports stable mainframe systems and standards such as CICS, IMS, DB2, RACF, SNA, WebSphere MQ, record-oriented data access
methods, REXX, CLIST, SMP/E, JCL, TSO/E, and ISPF, among others. However, z/OS also supports 64-bit Java, C/C++, and UNIX (Single UNIX
Specification) APIs and applications through UNIX System Services.

The Open Group certifies z/OS as a compliant UNIX operating system — with UNIX/Linux-style hierarchical HFS and zFS file systems As a result,
z/OS hosts a broad range of commercial and open source software of any vintage. z/OS can communicate directly via TCP/IP, including IPv6,
and includes standard HTTP servers (one from Lotus, the other Apache - derived) along with other common services such as FTP, NFS,
and CIFS/SMB. Another central design philosophy is support for extremely high quality of service (QoS), even within a single operating system
instance, although z/OS has built-in support for Parallel Sysplex clustering.

z/OS has a unique Workload Manager (WLM) and dispatcher which automatically manages numerous concurrently hosted units of work running
in separate key-protected address spaces according to dynamically adjustable business goals. This capability inherently supports multi-tenancy
within a single operating system image. However, modern IBM mainframes also offer two additional levels of virtualization: LPARs and
(optionally) z/VM. These new functions within the hardware, z/OS, and z/VM — and Linux and OpenSolaris support — have encouraged
development of new applications for mainframes. Many of them utilize the WebSphere Application Server for z/OS middleware.
Because there is only one z/OS version (at least at present), releases are normally called "Release n," though more formally they are "Version 1
Release n" or "V1.n". The IBM Program Number for all z/OS Version 1 releases is 5694-A01.

From its inception z/OS has supported tri-modal addressing (24-bit, 31-bit, and 64-bit). Up through Version 1.5, z/OS itself could start in either
31-bit ESA/390 or 64-bit z/Architecture mode, so it could function on older hardware albeit without 64-bit application support on those
machines. (Only the newer z/Architecture hardware manufactured starting in the year 2000 can run 64-bit code.) IBM support for z/OS 1.5
ended on March 31, 2007. Now z/OS is only supported on z/Architecture mainframes and only runs in 64-bit mode. z/Architecture hardware
always starts running in 31-bit mode, but current z/OS releases quickly switch to 64-bit mode and will not run on hardware that does not
support 64-bit mode. Application programmers can still use any addressing mode: all applications, regardless of their addressing mode(s), can
coexist without modification, and IBM maintains an unwavering commitment to tri-modal backward compatibility. However, increasing numbers
of middleware products and applications, such as DB2 Version 8 and above, now require and exploit 64-bit addressing.

IBM markets z/OS as a flagship operating system, suited for continuous, high-volume operation with high security and stability. It is the most
popular mainframe operating system.


IBM “zOS” System Overview (continued)

z/OS is available under standard license pricing as well as via System z New Application License Charges (zNALC) and "System z Solution
Edition," two lower priced offerings aimed at supporting newer applications ("new workloads"), U.S. standard commercial z/OS pricing starts
at about $125 per month, including support, for the smallest zNALC installation running the base z/OS product plus a typical set of optional
z/OS features.[
z/OS introduced Variable Workload License Charges (VWLC) and Entry Workload License Charges (EWLC) which are sub-capacity billing
options. VWLC and EWLC customers only pay for peak monthly z/OS usage, not for full machine capacity as with the previous OS/390
operating system. VWLC and EWLC are also available for most IBM software products running on z/OS, and their peaks are separately
calculated but can never exceed the z/OS peak. To be eligible for sub-capacity licensing, a z/OS customer must be running in 64-bit mode
(which requires z/Architecture hardware), must have completely eliminated OS/390 from the system, and must e-mail IBM monthly sub-
capacity reports. Sub-capacity billing substantially reduces software charges for most IBM mainframe customers. Advanced Workload License
Charges (AWLC) is the successor to VWLC on mainframe models starting with the zEnterprise 196 and EAWLC is an option on zEnterprise 114
models. AWLC and EAWLC offer further sub-capacity discounts.

The primary development center for z/OS is located at IBM's facilities in Poughkeepsie, New York, but numerous development centers in
several other countries contribute substantially to z/OS. As one example, IBM's center in Perth, Australia is mainly responsible for
z/OS's HLASM and DFSMS components.

64-bit memory support

Within each address space, z/OS typically only permits the placement of data above the 2GB "bar," not code. z/OS enforces this distinction
primarily for performance reasons. There are no architectural impediments to allowing more than 2GB of application code per address space.
IBM has started to allow Java code running on z/OS to execute above the 2GB bar, again for performance reasons.
Memory is obtained as "Large Memory Objects" in multiples of 1MB (with the expectation that applications and middleware will manage
memory allocation within these large pieces). There are three types of large memory objects:
• Unshared - where only the creating address space can access the memory.
• Shared - where the creating address space can give access to specific other address spaces.
• Common - where all address spaces can access the memory. (This type was introduced in z/OS Release 10.)

Extreme security - In 1973, IBM published a unique "Statement of Integrity" for MVS which has been updated for z/OS and is still in force.


IBM Tivoli System Overview
Why Tivoli software
A holistic approach to delivering and managing infrastructure services
aligned to evolving business priorities.

What Tivoli offers

Visibility Control Automation ™
An Integrated Service Delivery & Management platform optimized for:

Asset and Facilities Management
Improve efficiency and reduce the cost and risk of your assets, from medical devices to buildings.

Business Service Management
Improve customer satisfaction with increased availability of critical business services.

Cloud and IT Transformation
Lower the cost of your IT infrastructure and speed the delivery of innovative products and services.

Data Protection and Storage Management
Create a more responsive and resilient storage infrastructure.

Enterprise Mobility Management
Manage physical and virtual endpoints in real time and ensure compliance.

Security
Improve security, risk & compliance posture with automated threat protection & security controls.

IBM DS8000 I/O Priority Manager Overview
Abstract

The DS8000 I/O Priority Manager enables more effective storage consolidation and performance management
combined with the ability to align Quality of Service (QoS) levels to separate workloads in the system.

With DS8000 I/O Priority Manager, the system can prioritize access to system resources to achieve the volume's
desired QoS based on defined performance goals (high, medium, or low) of any volume. I/O Priority Manager
constantly monitors and balances system resources to help applications meet their performance targets
automatically, without operator intervention. Starting with DS8000 Licensed Machine Code (LMC) level R6.2, the
DS8000 I/O Priority Manager feature supports open systems and IBM System z®.

DS8000 I/O Priority Manager, together with IBM z/OS® Workload Manager (WLM), provides more effective
storage consolidation and performance management for System z systems. Now tightly integrated with Workload
Manager for z/OS, DS8000 I/O Priority Manager improves disk I/O performance for important workloads. It also
drives I/O prioritization to the disk system by allowing WLM to give priority to
the system's resources automatically when higher priority workloads are not
meeting their performance goals. Integration with zWLM is exclusive to
DS8000 and System z systems.

This slide is aimed at those who want to get an understanding of the DS8000
I/O Priority Manager concept and its underlying design. It provides guidance
and practical illustrations for users who want to exploit the capabilities of the
DS8000 I/O Priority Manager.


IBM DS4000 I/O Priority Manager Overview
The DS4000 EXP810 is the latest disk drive enclosure in the DS4000 Series of
products. This 3U enclosure has 4 Gbps Fibre Channel (FC) interfaces, and
supports up to 16 disk drives.

The 4 Gbps ready IBM System Storage EXP810 Storage Expansion Unit machine
type (1812-81A) offers a new 16-bay disk enclosure for attachment to selected
DS4000 Midrange Disk Systems, with up to 4.8 terabytes (TB) physical capacity
per expansion unit using sixteen 300 GB disk drives.

The EXP810 Storage Expansion Unit is designed to accommodate the new
optional 2 Gbps Fibre Channel Enhanced Disk Drive Modules (E-DDM), as well as
intermix of future optional 4 Gbps Fibre Channel Enhanced Disk Drive Modules
(E-DDM), all within the same enclosure. Contains redundant (AC) power and
cooling modules, and ESM interfaces. The DS4000 EXP810 is available in a 19-
inch rack mount package.


IBM TS3500 Automated Tape Manager Overview
Highlights

Supports highly scalable, automated data retention on tape utilizing
LTO Ultrium and IBM 3592 and TS1100 families of tape drives.

Delivers extreme scalability and capacity, growing from 1 to 16 frames
per library and from one to 15 libraries per library complex using the
TS3500 shuttle connector.

Provides up to 900 PB of automated, low-cost storage under a single library image,
dramatically improving floor space utilization and reducing storage cost per terabyte.

Offers optional second robotic accessor to enhance data availability and reliability.

Enables data security and regulatory compliance via support for tape drive encryption and WORM cartridges.

The IBM® System Storage® TS3500 Tape Library is designed to provide a highly scalable, automated tape library for mainframe
and open systems backup and archive that can scale from midrange to enterprise environments.

The TS3500 Tape Library continues to lead the industry in tape drive integration with features such as persistent World Wide
Name, multipath architecture, drive/media exception reporting, remote drive/media management, and host-based path
failover.

The TS3500 Tape Library supports IBM System z® when used with the IBM 3953 Tape System, the IBM Virtualization Engine
TS7740, or the IBM System Storage® Tape Controller for System z with its embedded library manager. These systems enable
System z hosts to access the TS3500 Tape Library cartridge inventory and allow connection to TS1140, TS1130, TS1120 and
IBM TotalStorage 3592 Model J1A Tape Drives. The TS3500 Tape Library can support up to four 3953 tape systems, up to eight
IBM Virtualization Engine TS7740 subsystems per physical library, and up to sixteen IBM System Storage Tape Controllers for
System z per logical library.


Double-Take Software Overview Produced by Vision Systems

Double-Take Availability for AIX Double-Take RecoverNow for AIX

Double-Take for AIX has simplified failover management Double-Take RecoverNow’s replication technology provides
to meet the most aggressive Recovery Time Objectives, superior performance that allows for a high level of system
providing high availability for the masses. scalability and satisfies aggressive Recovery Time Objectives.

Monitoring and automated failover ensures business • Reliable, affordable offsite data protection.
continuity for customers, partners, and employees. • Supports physical and virtual environments.
• Real time capture of data changes and replication to
• Failover to local or remote nodes for reliable, a recovery system
affordable offsite data protection. • Maintains write order consistency to ensure data
integrity for disaster recovery
• Protects both physical and virtual AIX • Intelligent and efficient re-sync of production and
environments. recovery systems in the event of lost connectivity
• In the event of a disaster, applications can be
• Eliminates the IT costs and business immediately restarted on the recovery system
consequences of downtime and data loss. • Eliminates the IT costs and business consequences
of downtime and data loss
• Removes the exposure to major data loss of • Ensures business continuity for your customers,
conventional backup and restore partners and employees
technologies. • Removes the exposure to major data loss of
conventional backup and restore technologies
• Storage independence avoids vendor lock-in and
maximizes existing storage investments


Double-Take Software Overview continued

Double-Take Share for AIX: Double-Take Move for AIX:

• Real time data replication. With solutions for Windows®, Linux®, AIX® and IBM® I, Vision leads the
way in keeping systems and applications resilient and available. Whether
• Reliable change data capture ensures data you need an easier, more reliable disaster recovery solution, want
integrity. to manage and share data seamlessly between platforms and databases,
need a better way to maintain system efficiency, or you need a
• Built-in conflict resolution and collision comprehensive high availability solution for assured 24/7 operations,
monitoring. Vision Solutions has what you’re looking for - including your physical
environments, your virtual environments, as well as the cloud.
• Accurate tracking and data auditing. SAN Array-Based Replication and Double-Take Availability.

• Ensures delivery of replicated data even if the High Availability
target system is unavailable. Deliver nonstop business continuity and boost productivity. Innovative,
easy to use switching and replication solutions eliminate costly IT
• LAN/WAN friendly. downtime.

• Real time, integrated data from divergent Disaster Recovery
sources allows for better informed decision Protect critical information and recover lost data in a fraction of the time
making. and effort of traditional tape backup solutions. Affordable, automated
solutions deliver the power of continuous data protection and the
flexibility of in-house or hosted recovery options.

Data Sharing and Migration
Data center consolidation and virtualization initiatives save
organizations a great deal of money. Now you can move and share data
with unprecedented ease and efficiency. Powerful yet flexible solutions
let you unlock the maximum business value of your data.


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