1. Embracing Technology as a Nonprofit: 5 Easy Steps Brooke Csukas Account Executive, eTapestry Division of Blackbaud September 9, 2009

3. First “Software as a Service” solution for nonprofits in 1999

4. 6,000+ Nonprofit clients worldwide

6. How is the Economy Affecting Giving? Image Source: http://www.emu.edu.tr/mbalcilar/econconference/index_files/global-economy_0.jpg

7. How is the Economy Affecting Giving? 52.3% of donors are still planning to give the same amount or more in donations for 2009—only 17% are planning to give LESS Donors plan to give less through direct mail, telemarketing, door-to-door canvassing and MORE through online giving and in kind gifts instead of cash *Overall Online Gifts have increased 26% in 2008 THE MORE PEOPLE DO WITH YOUR ORGANIZATION, THE LARGER THEIR GIVING AND ENGAGEMENT! Source: Philanthropy In A Turbulent Economy: Penelope Burk March 2009 * Source: NTEN Benchmark Study 2009

8. The Rules Still Apply (It’s all about relationships…not technology)

10. If Relationships are Built on Communications . . . Set yourself up for success!

11. A Few Key Changes can Make a Huge Difference

13. Keys to Building a Successful Web Site 1.Learn from your content (Start with Google Analytics to see how many unique visitors you have, how they found you, what they viewed, where they stayed the longest, and what content produced actions.) 2. Make your content easy to consume (Always offer RSS feeds in addition to various subscribe options. Make sure they are easy to find and use.) 3. Make your content ever changing (Be brave enough to blog, show responses, share viewpoints, and utilize forums. New information needs to be added daily or weekly by you and your community. Why do you think millions go to Facebook or Twitter by the minute?) 4. Make your site easy to find (Every NPO and those serving NPO’s should have a social web presence. Facebook, MySpace, LinkedIn, YouTube, Twitter and Flickr are your outposts linking back to the web site hub!)

16. Top Ten Traffic Sources

19. Google Grant/Sponsored Links—How to increase your web presence/visibility

20. They’re at your website, now what do they do? Can they engage? Can they add content? (Web 2.0) Can they give or volunteer? Your goal – to get something from them!

21. Keep it simple & Make Integration a Focus Website Constituent Use Email Gather Information Database Database

22. Do you have an Online/Social Media Strategy? Social Networks E-mail Campaigns Google Adwords Media & PR Banner Ads on Homepage, Blog and eNewsletter Integration with Direct Mail

23. What is Social Media? Social media is online content created by people using highly accessible and scalable publishing technologies. Social media is a shift in how people discover, read and share news, information and content; it's a fusion of sociology and technology, transforming people from content readers into publishers. Social media has become extremely popular because it allows people to connect in the online world to form relationships for personal, political and business use. Source: Wikipedia, 2009.

27. Food for Thought…. Top 5 Most Visited Websites in the United States: Facebook is #3 YouTube is #4 MySpace is #5 (Twitter is #14) Source: http://www.alexa.com/topsites/countries/US

29. Videos can easily be posted on website or as a link within an eBlast or eNewsletter

30. FREE service to increase your visibility

32. Video is a Magnet forYour Web Site!“Most viral videoof all time!” Could her storybe told in any other manneras strongly?

35. Real Life Example…. Dec 11: Subject line: Urgent Appeal: Your gift to CRS is vitally important! Straight Appeal Static donation form Raised $112k Source: Laura Durington: CRS Social Media Presentation-AFP Maryland

36. Dec 29: Subject line: Only 48 hours left to make a tax-deductible gift! Added “hotspot” text Added video message from our president (that plays right on the donation form) Added a strong pull-quote Raised $112k Source: Laura Durington: CRS Social Media Presentation-AFP Maryland

37. Dec 31: Subject line: Final Deadline: Last chance to make a tax-deductible gift New “hotspot” text Kept video message from our president New pull quote Raised $119k Source: Laura Durington: CRS Social Media Presentation-AFP Maryland

38. The Results… Was CRS’s most successful online fundraising campaign to date (non-emergency). Three e-mail messages in this campaign (based on a direct mail piece) Posts on social networking sites advertising campaign Coordination with Google AdWords This campaign raised $594k online. Source: Laura Durington: CRS Social Media Presentation-AFP Maryland

39. YouTube Takeaways… “SHOP” Others Identify a few constituents who would like to share their story with others & record a few different testimonials each year Integrate with your website and eNewsletter blasts Get Creative!!

40. FACEBOOK What is Facebook?? A FREE, online social networking site that connects people through online communities Facebook started out as a service for university students but now almost one third of its global audience is aged 35-49 years of age and almost one quarter is over 50 years old. Non profits can use Facebook to: Connect Brand Share your story Fundraise

41. FACEBOOK Users

43. UPDATE often

44. Start Conversations

46. Provide Clear FR Goals

48. FACEBOOK Takeaways… Real Life Application The Nature Conservency’s “Lil Green Patch” Case Study Built a cause page on FB to attract users to support the Adopt an Acre program to conserve rainforests in Costa Rica & fight global warming 20K new cause members and $33K in support since Feb 2008 These results will most likely NOT be the case for your organization… HOWEVER, creating an online, Facebook presence will not hurt Creating a group of fans/people that advocate for your cause WILL increase your giving and support POST YOUR ONLINE GIVING PAGE LINK ANYWHERE YOU CAN ON FACEBOOK Have an intern or student volunteer create these pages foryou—they typically have the most knowledge and insight into what will sell to their generation of internet users!

49. Flickr, Podcasts, Message Boards, Blogs Flickr—Photo Sharing Application Podcasts—Short recordings about a variety of different topics that can be purchased, downloaded for free, or posted on a web page Message Boards—A segment of a website that hosts an open discussion amongst users Blogs—A portion of a website (or a separate entity altogether like Twitter) in which an author posts discussion topics or information to be shared with followers Personal Blogs=Online ‘Diary’ Organizational blogs=Information sharing/News Updates

55. The Power of Twitter

56. Social Networks: Hints for Success It is not FREE, resources are required Being present is not enough, engage Be authentic, otherwise you will be exposed fast Endorsements matter, think forwarded emails! Measure Have something to say, must be regular or it dies fast Stephanie Miller, Email Insider, 2009

57. Real Life Story via the “New York Times”…

58. “Web Site Story Continued” Charity: water * 11 Employees * 500,000 Followers on Twitter * 500 Donors Cover all Admin Costs * Donors can Locate Their Well on Web via Google Earth

59. “Web Site Story Continued” Charity: water * Raised $250,000 via Twitterfest * Raised $965,000 via Sept. Birthdays * Tons of Video * Easy to Engage * Giving is Joyous * Infectious with Youth/Boomers!

63. charity: water Was the $250,000 raised via Twitter the key fact? Was the $975,000 raised from Sept. birthdays the key fact? Is the way they have harnessed web/video technology the key? How about how they show impact via Google Earth? Communicating daily w/ 500,000+ followers!

65. Collecting information on your website Ecommerce / Online Giving Personal Fundraising Shopping Cart

66. Ecommerce & Online Giving Important Functions of your Online Donation Page: Integrates directly into donor database Requires no additional manual entry Customizable Are your website and database integrated?

69. Ecommerce & Online Giving

70. Online Giving with Recurring Gifts Process recurring gifts directly from your ecommerce webpage. Integrate into reporting and thank you letter processes seamlessly

72. Steady stream of incoming funds

73. Larger amounts in total

74. Amounts are more manageable by the donors

76. Personal Fundraising Give your volunteers and members the opportunity to JOIN you in fundraising for the mission. Capture the information of everyone who donates for future solicitation. Does not have to be “event” related.

77. Personal Fundraising Volunteers send an average of 40 emails. Almost all volunteers meet their fundraising goals. The average online donation through personal fundraising is $57. Source: Kintera

79. Customizable

80. Registration Fulfillment

83. Constituent Relationship Management

84. Relationships How would tracking relationships increase your fundraising success?

85. Reporting LYBUNT Last Year but Not This Year SYBUNT Some Year but Not This Year How does your organization identify Lapsed Donors? Can you run a report to tell you who the Top 10 donors are in your database?

86. Reporting How do this year’s donors compare to last year’s?

87. Database = Fundraising Tool Only works if used daily by all Must be consistent/accurate Powerful Memory Supplement Technology makes it easy

88. On the Road Does your organization have multiple offices? Can you access your organizational data from anywhere? How do you track notes from major gift visits or events? What needs do your organization have for accessing your development database?

89. Communications People are connected 24/7 How can we be expected to communicate with so many people? How can we personalize our message?

90. Why Has Email Become So Important? People are busy…they want to communicate/interact on their own time Email is inexpensive… Email provides virtually instant access to friends and supporters Email is a great equalizer Email is measurable

92. More comfortable online

93. Busy, satisfies interests on own schedule

94. Expects information to be personalized

95. Expects immediate feedback

96. Demands information on progress/stewardship

98. The three most important factors in effective email list-building are:

99. Where and how you acquire the addresses

100. How you welcome each new subscriber

101. How you manage the relationship after the opt-in

103. Grow Your List Offline Ask for email addresses at every touch point Instruct staff to capture email addresses over phone when appropriate Include your website address on all printed materials Offer an incentive to register (contest, raffle) to collect emails

104. Now that I have permission… Hook them early, and keep them engaged over time Optimize the welcome message Send follow up message within a week (or less) After a few months of active email, survey lists to see if you are meeting expectations

105. Why Segmentation is Important Segmentation breaks your audience into manageable parts If the goal is building relationships, it helps to know who you are talking to Segmenting your list will lead to more targeted messages If you don’t segment, you are treating every one of your recipients like they are the exact same type of person

106. How to be a Good Sender In your messages, always include: The purpose; why you are sending it to the reader A clear way to unsubscribe. Consider offering alternative ways to receive emails, such as: Receiving newsletters monthly vs. weekly Change of address (home vs. business email) Sign up via RSS Link to your homepage Privacy policy Physical/street address of your organization Don’t get caught in spamtraps

107. How Important is that Header? 80% of respondents decide whether to click on the "Report Spam" or "Junk" button without opening the actual message 73% based that decision on the "From" name 69% percent based the decision on the subject line Source: 2007 Email Sender and Provider Coalition (ESPC) study

109. Landing pages are a natural extension of email, regardless of message

110. The goal of most landing pages is to persuade a visitor to complete a transaction

111. Landing page effectiveness is measured by conversion rate

117. Include compelling call to action in the first 15-25 characters of your subject line

118. Avoid “top heavy” images in the design

122. Database

123. E-mail/Communications

125. Add to Board Agenda

126. Seek Professional Assistance (Most companies will help you do this at NO COST!)

128. Fundraising

129. Donor Retention

130. Communications

131. Cost vs. Results

133. Get Creative

135. Resources Getting Started with Facebook Beth Kanter Blog – How Nonprofits Can Use Social Media Jay Love Blog – CEO eTapestry --- Jay Love Twitter Page Blackbaud – Raising Money During Challenging Times Getting Started with Google Analytics LotusJump – Website Marketing Made Easy eTapestry Home Page Contact eTapestry for Guidance

136. Questions?

137. Thanks! Brooke Csukas brooke.csukas@etapestry.com 317.336.3912