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Zoom &Confidential
eCairn eCairn Confidential
Welcome to the SVAMA ………………….
  Emerging Media Morning Forum

    Bruce Rossiter
     Chairman of the EMMF, this
      morning’s Moderator, and a certified
      Social Media Strategist for Zoom
      Sales & Marketing,

    and

    Dominique Lahaix
     CEO, eCairn, this morning’s
      presenter and winner of Forrester’s
      Groundswell Award for 2010 – B2B
      Listening.
    11-23-2010




Zoom &Confidential
eCairn eCairn Confidential
Technorati has accounted for over
  126,000,000 bloggers worldwide*



      *As tracked by BlogPulse, http://royal.pingdom.com/2010/01/22/internet-2009-in-
         numbers/




                                                                                        3
Zoom &Confidential
eCairn eCairn Confidential
This picture contains about 37,000 ants.




        It would take another3370     of these charts
        to represent the number of bloggers.



Zoom &Confidential
eCairn eCairn Confidential
How do you communicate with 126,000,000
         bloggers? The usual way is one at a time.




                                                     5
Zoom &Confidential
eCairn eCairn Confidential
How can we leverage engaging with thousands of prospects?
   This is where Influencer Target Marketing becomes important. Influencers have wide
             readership and their influential reader’s also pass on the message.




                                                                                   6
Zoom &Confidential
eCairn eCairn Confidential
What is an Influencer?


                 An influencer is not someone that has special powers
                            over a large number of people.

                    An influencer is an everyday person who has
                 an outsized influence on their peers because of
                 how much content they share online and by the
                  number of links they have to other people of
                                    influence.

                     They exert their influence on purchasing decisions
                         by rating products, commenting or publishing
                 opinions, and participating in conversations across the
                                                                   web.



                                                                           7
Zoom &Confidential
eCairn eCairn Confidential
Most people realize that when making high-
     consideration purchases, they can make
     better and more informed decisions when
     they take into account the advice and
     experience of others who have made these
     decisions before.




Zoom &Confidential
eCairn eCairn Confidential
Influencer Target Marketing is becoming as important as
  marketing directed toward a companies potential customers.

                                              A company can not afford to
                                               address just its potential
                                               customers.




       It must direct its messages and
        conversations toward influencers
        that engage with its potential
        customers.




Zoom &Confidential
eCairn eCairn Confidential
Spreading the Net
      Coupling Social Influence Marketing and Social Media




       •       Traditional media only addresses the 5% to 15%
                of the market that is ready to buy at any one
                moment.

       •       Social media involves engagement with 100% of a
               market through conversations that builds trust over
               time so that prospects will seek out the company
               when they are ready to buy.

       • Social Influence Marketing is the leverage one needs to
         get through the howl of noise put up by 126,000,000
         bloggers.


                                                                10
Zoom &Confidential
eCairn eCairn Confidential
So it is time to turn the presentation over to our Influencer-in-Chief,
  Dominique Lahaix, who will tell us about the world of influencers.




    Ta Da!




                                                                            11
Zoom &Confidential
eCairn eCairn Confidential
eCairn
                                     Influencer Target Marketing


                                                        Dominique.lahaix@ecairn.com




  12       Presentation title in footer                 1 July 2009

eCairn Confidential
What we do!
   MARKETING TEAMS                     Engage
                                                     COMMUNITIES




                             SaaS
                                        eCairn
                                     Conversation™
                                                        ……..



                                    Listen & Learn
Zoom &Confidential
eCairn eCairn Confidential
Customers
                Influencer Target Marketing success stories with enterprises,
                agencies, and individuals.
Enterprises




                                                                                                Top swiss brand
Agencies
Consultants




                                      Gunther,               Tatiana,           Morgane,
                                  Marketing Guru   Business Intelligence   PR & Social Media
                                    Los Angeles              Sao Paolo                  Paris



              Zoom &Confidential
              eCairn eCairn Confidential
A Virtual Community                   is a large groups of people,
  highly passionate, and highly interconnected (blogs, tweets,
  Facebook, LinkedIn).


  MOMMY BLOGGERS, Geeks, Travelers, Stamps Lover,
  Frugals, Cloud Computing Experts, Gamers, Naruto fans,
  Fashionistas, Cruise Addicts, CELEBRITIES,
  CORPORATE RESPONSIBILITY, Bartenders, Web
  development, VC’s and Startups, Healthcare CIOs, IT
  Security, Beauty, Comics Collectors, Arsenal FC fans,
  FITNESS MOMS, Wine bloggers, Greens, Commercial
  Real Estate Experts, American passionate about Irish
  Ancestry, Pheasants Hunters…
                                  ... and 1,000’s more

Zoom &Confidential
eCairn eCairn Confidential
Where does eCairn fit ?
                Influencers




              Branded           Virtual                 Social Web
            Communities       Communities



             Enterprise 2.0    Social Media Targeting   Social Media Monitoring

             •Jive             •eCairn                  •Radian6, SM2
             •Lithium                                   •Visible, Scoutlabs



Zoom &Confidential
eCairn eCairn Confidential
Influencer Target Marketing
 Training - Overview
                                                      is a 4 steps
process


                                              Companies can achieve more
                                 1. Find        then 80% of the potential
                             communities,      value of a seeding program
                                identify       by targeting fewer than 5%
        Share of Voice       influencers
        Share of Mind                        of the potential customers*.
        Share of Topic




           4. Measure                                2. Understand
             results                                the conversation



                                                 Listen to influencers
• Buzz                         3. Build and      Search & filter
• Outreach                     manage an         Annotate & share
• Content Marketing                               Analyze and view trends
• Private community             integrated    



• Advertising                community Plan



Zoom &Confidential
eCairn eCairn Confidential
Creating content


Zoom &Confidential
eCairn eCairn Confidential
Zoom &Confidential
eCairn eCairn Confidential
Zoom &Confidential
eCairn eCairn Confidential
eCairn Results for 10 SVAMA- EMMF Registrant’s
       Company Websites

                                                Website Rank by Alexa
                                Example: Site #9 ranks as in the top 5,100,000 websites.




                                                                        Alexa

                                                                                               14000000
                                  12000000

                                                                                     8800000

                                                              6211000
                                                                                          5100000
                                                  3200000              3000000
                             1900000
                                             1000000
                                                                                450000                    80000

                               one     two    three    four     five     six    seven eight nine    ten   ecairn




Zoom &Confidential
eCairn eCairn Confidential
eCairn Results for 10 SVAMA- EMMF Registrant’s
         Company Websites

                                                  11-23-2010




                                                                        0%       9%
                                                                                                                       27%

                                                     45%


55%                                                        37%

                                                                                                                       18%
                                                                                             9%


                     With blog   Without a blog                  Without social profiles   One    Two   Three   Four   Five




                                                                                                                              22
  Zoom &Confidential
  eCairn eCairn Confidential
Influencer Target Market increased readership to eCairn’s
 blogs by over 1000%




                                 Average 1,000%+ increase for   6,100 unique visitors
  First 6 blogs not engineered       next 25 engineered blogs    from a single post




Zoom &Confidential
eCairn eCairn Confidential
eCairn in Content Marketing
      Where do people find us ?
         Social Media!




Zoom &Confidential
eCairn eCairn Confidential
How do we work?

         “leverage the community in
         both message creation and
         distribution”

                         Application on
                          Bruce’s case

Zoom &Confidential
eCairn eCairn Confidential
Message Creation - Process


                                                   2
                         1                  >Conversation Tab              3
                                             - Content
              >Explorer Tab                  - Linkss           Augmented content
               - Correlated ideas                                - Links
  Idea                              Topic
              - In target                                        - References, Citations
              communities                                        - SEO




Zoom &Confidential
eCairn eCairn Confidential
Message Creation – Bruce’s Post




Zoom &Confidential
eCairn eCairn Confidential
Target community: Sales & Marketing

  1




Zoom &Confidential
eCairn eCairn Confidential
When Sales bloggers talk Voicemail on
  the week of Bruce’s post they talk…

1




      Why Old Spice?????
Zoom &Confidential
eCairn eCairn Confidential
2
  Enrich the content with




Zoom &Confidential
eCairn eCairn Confidential
And …
  2




                             THE Chris Brogan, 1000 RT per day
                                  (non audited number)


Zoom &Confidential
eCairn eCairn Confidential
And …
  2




Zoom &Confidential
eCairn eCairn Confidential
2




Zoom &Confidential
eCairn eCairn Confidential
Augmented content
  3




               What does     think about   voicemails?



Zoom &Confidential
eCairn eCairn Confidential
Message Creation - recap

                                                             2
                         1                            >Conversation Tab              3
                                                       - Content
              >Explorer Tab                            - Linkss           Augmented content
               - Correlated ideas                                          - Links
  Idea                                    Topic
              - In target                                                  - References, Citations
              communities                                                  - SEO



                                                                                     4
                                                                             Primary Target
                                       Content                              Secondary Target
                                    Measurable item




Zoom &Confidential
eCairn eCairn Confidential
Content
                             distribution


Zoom &Confidential
eCairn eCairn Confidential
Message Distribution Process

             3

Augmented Content                                       Outreach Campaign




                                                         Buzz Campaign
             4

    Primary Target           >Community Tab
                               - Community List &
                             Social Graphs
             5
                               - Outreach target
                                                           Viral Effect
  Secondary Target             - Buzz Target (Topics)




Zoom &Confidential
eCairn eCairn Confidential
Primary Target: Influencers and people
  mentioned in the message
 4




Zoom &Confidential
eCairn eCairn Confidential
Secondary Target: people talking VM
 5




Zoom &Confidential
eCairn eCairn Confidential
Measure


Zoom &Confidential
eCairn eCairn Confidential
Measure
       Share of Voice




       Influence of your blog




Zoom &Confidential
eCairn eCairn Confidential
Measure
       Share of mind




       And # of relevant followers and friends…


Zoom &Confidential
eCairn eCairn Confidential
Thank You

             Influencer Target Marketing

   www.zoomsales.biz
   www.ecairn.com




Zoom &Confidential
eCairn eCairn Confidential

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Zoom E Cairn Customer Svama Presentation V3.2 Slide 22 Edited

  • 2. Welcome to the SVAMA …………………. Emerging Media Morning Forum Bruce Rossiter  Chairman of the EMMF, this morning’s Moderator, and a certified Social Media Strategist for Zoom Sales & Marketing, and Dominique Lahaix  CEO, eCairn, this morning’s presenter and winner of Forrester’s Groundswell Award for 2010 – B2B Listening. 11-23-2010 Zoom &Confidential eCairn eCairn Confidential
  • 3. Technorati has accounted for over 126,000,000 bloggers worldwide* *As tracked by BlogPulse, http://royal.pingdom.com/2010/01/22/internet-2009-in- numbers/ 3 Zoom &Confidential eCairn eCairn Confidential
  • 4. This picture contains about 37,000 ants. It would take another3370 of these charts to represent the number of bloggers. Zoom &Confidential eCairn eCairn Confidential
  • 5. How do you communicate with 126,000,000 bloggers? The usual way is one at a time. 5 Zoom &Confidential eCairn eCairn Confidential
  • 6. How can we leverage engaging with thousands of prospects? This is where Influencer Target Marketing becomes important. Influencers have wide readership and their influential reader’s also pass on the message. 6 Zoom &Confidential eCairn eCairn Confidential
  • 7. What is an Influencer? An influencer is not someone that has special powers over a large number of people. An influencer is an everyday person who has an outsized influence on their peers because of how much content they share online and by the number of links they have to other people of influence. They exert their influence on purchasing decisions by rating products, commenting or publishing opinions, and participating in conversations across the web. 7 Zoom &Confidential eCairn eCairn Confidential
  • 8. Most people realize that when making high- consideration purchases, they can make better and more informed decisions when they take into account the advice and experience of others who have made these decisions before. Zoom &Confidential eCairn eCairn Confidential
  • 9. Influencer Target Marketing is becoming as important as marketing directed toward a companies potential customers.  A company can not afford to address just its potential customers.  It must direct its messages and conversations toward influencers that engage with its potential customers. Zoom &Confidential eCairn eCairn Confidential
  • 10. Spreading the Net Coupling Social Influence Marketing and Social Media • Traditional media only addresses the 5% to 15% of the market that is ready to buy at any one moment. • Social media involves engagement with 100% of a market through conversations that builds trust over time so that prospects will seek out the company when they are ready to buy. • Social Influence Marketing is the leverage one needs to get through the howl of noise put up by 126,000,000 bloggers. 10 Zoom &Confidential eCairn eCairn Confidential
  • 11. So it is time to turn the presentation over to our Influencer-in-Chief, Dominique Lahaix, who will tell us about the world of influencers. Ta Da! 11 Zoom &Confidential eCairn eCairn Confidential
  • 12. eCairn Influencer Target Marketing Dominique.lahaix@ecairn.com 12 Presentation title in footer 1 July 2009 eCairn Confidential
  • 13. What we do! MARKETING TEAMS Engage COMMUNITIES SaaS eCairn Conversation™ …….. Listen & Learn Zoom &Confidential eCairn eCairn Confidential
  • 14. Customers Influencer Target Marketing success stories with enterprises, agencies, and individuals. Enterprises Top swiss brand Agencies Consultants Gunther, Tatiana, Morgane, Marketing Guru Business Intelligence PR & Social Media Los Angeles Sao Paolo Paris Zoom &Confidential eCairn eCairn Confidential
  • 15. A Virtual Community is a large groups of people, highly passionate, and highly interconnected (blogs, tweets, Facebook, LinkedIn). MOMMY BLOGGERS, Geeks, Travelers, Stamps Lover, Frugals, Cloud Computing Experts, Gamers, Naruto fans, Fashionistas, Cruise Addicts, CELEBRITIES, CORPORATE RESPONSIBILITY, Bartenders, Web development, VC’s and Startups, Healthcare CIOs, IT Security, Beauty, Comics Collectors, Arsenal FC fans, FITNESS MOMS, Wine bloggers, Greens, Commercial Real Estate Experts, American passionate about Irish Ancestry, Pheasants Hunters… ... and 1,000’s more Zoom &Confidential eCairn eCairn Confidential
  • 16. Where does eCairn fit ? Influencers Branded Virtual Social Web Communities Communities Enterprise 2.0 Social Media Targeting Social Media Monitoring •Jive •eCairn •Radian6, SM2 •Lithium •Visible, Scoutlabs Zoom &Confidential eCairn eCairn Confidential
  • 17. Influencer Target Marketing Training - Overview is a 4 steps process Companies can achieve more 1. Find then 80% of the potential communities, value of a seeding program identify by targeting fewer than 5%  Share of Voice influencers  Share of Mind of the potential customers*.  Share of Topic 4. Measure 2. Understand results the conversation  Listen to influencers • Buzz 3. Build and  Search & filter • Outreach manage an  Annotate & share • Content Marketing Analyze and view trends • Private community integrated  • Advertising community Plan Zoom &Confidential eCairn eCairn Confidential
  • 21. eCairn Results for 10 SVAMA- EMMF Registrant’s Company Websites Website Rank by Alexa Example: Site #9 ranks as in the top 5,100,000 websites. Alexa 14000000 12000000 8800000 6211000 5100000 3200000 3000000 1900000 1000000 450000 80000 one two three four five six seven eight nine ten ecairn Zoom &Confidential eCairn eCairn Confidential
  • 22. eCairn Results for 10 SVAMA- EMMF Registrant’s Company Websites 11-23-2010 0% 9% 27% 45% 55% 37% 18% 9% With blog Without a blog Without social profiles One Two Three Four Five 22 Zoom &Confidential eCairn eCairn Confidential
  • 23. Influencer Target Market increased readership to eCairn’s blogs by over 1000% Average 1,000%+ increase for 6,100 unique visitors First 6 blogs not engineered next 25 engineered blogs from a single post Zoom &Confidential eCairn eCairn Confidential
  • 24. eCairn in Content Marketing  Where do people find us ? Social Media! Zoom &Confidential eCairn eCairn Confidential
  • 25. How do we work? “leverage the community in both message creation and distribution” Application on Bruce’s case Zoom &Confidential eCairn eCairn Confidential
  • 26. Message Creation - Process 2 1 >Conversation Tab 3 - Content >Explorer Tab - Linkss Augmented content - Correlated ideas - Links Idea Topic - In target - References, Citations communities - SEO Zoom &Confidential eCairn eCairn Confidential
  • 27. Message Creation – Bruce’s Post Zoom &Confidential eCairn eCairn Confidential
  • 28. Target community: Sales & Marketing 1 Zoom &Confidential eCairn eCairn Confidential
  • 29. When Sales bloggers talk Voicemail on the week of Bruce’s post they talk… 1 Why Old Spice????? Zoom &Confidential eCairn eCairn Confidential
  • 30. 2 Enrich the content with Zoom &Confidential eCairn eCairn Confidential
  • 31. And … 2 THE Chris Brogan, 1000 RT per day (non audited number) Zoom &Confidential eCairn eCairn Confidential
  • 32. And … 2 Zoom &Confidential eCairn eCairn Confidential
  • 34. Augmented content 3 What does think about voicemails? Zoom &Confidential eCairn eCairn Confidential
  • 35. Message Creation - recap 2 1 >Conversation Tab 3 - Content >Explorer Tab - Linkss Augmented content - Correlated ideas - Links Idea Topic - In target - References, Citations communities - SEO 4 Primary Target Content Secondary Target Measurable item Zoom &Confidential eCairn eCairn Confidential
  • 36. Content distribution Zoom &Confidential eCairn eCairn Confidential
  • 37. Message Distribution Process 3 Augmented Content Outreach Campaign Buzz Campaign 4 Primary Target >Community Tab - Community List & Social Graphs 5 - Outreach target Viral Effect Secondary Target - Buzz Target (Topics) Zoom &Confidential eCairn eCairn Confidential
  • 38. Primary Target: Influencers and people mentioned in the message 4 Zoom &Confidential eCairn eCairn Confidential
  • 39. Secondary Target: people talking VM 5 Zoom &Confidential eCairn eCairn Confidential
  • 41. Measure  Share of Voice  Influence of your blog Zoom &Confidential eCairn eCairn Confidential
  • 42. Measure  Share of mind  And # of relevant followers and friends… Zoom &Confidential eCairn eCairn Confidential
  • 43. Thank You Influencer Target Marketing www.zoomsales.biz www.ecairn.com Zoom &Confidential eCairn eCairn Confidential