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About The LiTMUS Group

Who we are and how we can help your business
Who We Are…

    We are a strategic international partnership of
    locally f
    l   ll focused consulting companies employing
                 d      lti         i      l i
    2000+ consultants in 40 offices worldwide.

    We are full-service consulting firms that work with
    the largest organizations in the world – business,
    government and non-profit – to achieve
    exceptional results.

    We offer global coverage with local accountability
    to serve our clients’ international needs.

Turning strategy into great performance     2


                                                          2
The LiTMUS Group Value Proposition
                                                Turning Strategy into great performance
    Specialists in turning your strategy into
                                                 Planning and communicating
    great performance that can be                a clear direction
    sustained and measured                       Managing the execution of the right
                                                 initiatives on time and within budget

    Advisors to senior executives: a             Measuring performance and benefits
                                                 realisation
    Roadmap for sustainable profitability via
                                                 Reporting and reviewing performance
                                                 R    ti     d    i i       f
    operational excellence
                                                 Revising plans to reflect learning and
                                                 changes to the corporate environment
    We take implementation responsibility
    performance with accountability for
    bottom line results

    We use senior and experienced
    professionals - partnering for long term
    value creation


Turning strategy into great performance   3
Key Differentiators

    Strategy execution focus
    Skills and experience of our consulting teams
                 p                        g
    Partners who work on your projects
    A ‘hands-on’ approach
       hands-on
    An employee-owned organisation
    Value for
    V l f money
    Our client relationships and understanding
    of their business issues
    The LiTMUS Research Associates (LiRA)
    thought leadership
        g            p
Turning strategy into great performance   4
Our Locations Worldwide
           Office Locations                                               Global Coverage
 • Australia:
   Brisbane, Melbourne, Sydney
 • Austria:
   Vienna
 • Belgium:
   Brussels
 • France:
   Lyon, Paris
 • Germany:
   Berlin, Düsseldorf, Frankfurt,
   Munich, Stuttgart
 • Hungary:
   Budapest
 • Italy:                                               An international business consulting partnership
   Bologna, Milan, Vicenza
 • Netherlands:
   Amersfoort, The Hague
 • Romania:
   Bucharest
 • Singapore
   Singapore
 • Spain
   Barcelona
 • Switzerland:
   Zurich
 • United Kingdom:
   London
 • U.S.A: Atlanta, Charlotte, Dallas, Denver,
   Houston, Los Angeles, Nashville, New
   York, Orlando, Philadelphia, Richmond,
   Sacramento, San Antonio, Tallahassee,
   Tampa, Trenton,
   Tampa Trenton Washington D.C.  DC            We are capable and available to support all of your global initiatives

Turning strategy into great performance                           5
Our Service Offerings

             Strategy Development                                     Program and                                         Performance
               and Improvement                                    Project Management                                    Measurement and
                    Agendas                                                                                                Reporting


      Working with senior executives                    Prioritising and delivering                          Identifying critical business
      to develop, clarify and validate                  corporate programs and                               measures and developing
      their strategies and                              projects                                             executive information and
      improvement plans                                                                                      reporting systems

                                                         Change Management

                       Facilitating the human aspects of change to ensure the success of the strategic or tactical initiatives



                                               Process Improvement & Innovation

                       Reviewing and redesigning business processes for improved efficiency and business performance



                                                  Smart Use of Web & Technology
            Utilising the latest web-based technology and business intelligence tools to deliver improvement solutions, reporting systems
                                                           and performance dashboards



Turning strategy into great performance                                  6
Our Capabilities
                                                 Strategy Execution

         Corporate Performance Management                         Operational Excellence
         Post Merger Integration Services
                 g       g                                        Innovation and New Revenue Stream Development
                                                                                                            p
         Finance Transformation                                   Balance Scorecard and Executive Reporting

                    People                              Process                                  Place

         Change Management                    Lean Solutions                          Real Estate Portfolio Management
         Gaming / Simulations                 Cost Reduction Initiatives              Asset Management
         Organisational Design &              Program & Project Management            Public/Private Collaboration
         Implementation                       Shared Services                         Call Centre Excellence
         Right Sizing                         Sales & Marketing Effectiveness         Occupancy Risk Management
         Work Force Performance               Global Supply Chain Excellence
                                                         pp y                         Facilities Management
                                                                                                     g
         Interim Management Solutions         Activity Based Costing
                                              Portfolio Management


         IT Strategy
                  gy                                              Strategic Sourcing and Procurement
                                                                        g          g
         Infrastructure Architecture and Design                   BI Solution Planning and Implementation
         Software Selection and Design – ERP/CRM Systems          IT Service Management

                                              Technology Optimisation


Turning strategy into great performance                      7
What We Do

     Turn great strategies and plans into bottom-line
     results
     Establish business management frameworks
     that empower managers to focus on the right
     KPIs
     Deploy business strategies and plans through
     effective performance management systems
     Manage projects with di i li and practical
     M         j t    ith discipline d    ti l
     knowledge
     Identify performance initiatives and implement
            yp                              p
     enabling technologies



Turning strategy into great performance   8
Our Industries
Our global partnership offers Centers of Excellence
with Subject Matter Experts for all industries, including:

    Financial S i
    Fi    i l Services

    Life Sciences

    Energy & Utilities

    Media, Telecom & Entertainment

    Travel & Transportation

    Automotive & Industrial Goods

    Retail & Consumer Packaged Goods

    Public Services

Turning strategy into great performance         9


                                                             9
Financial Services
Clients We’ve Served

      AXA
      HSBC
      Credit Lyonnais
      RCI Banque
      AEGON
      De Nederlandsche Bank
      Société Genérale
      Credit Suisse
      Banque Nationale De Belgique
       a que a o a e e e g que
      TIAA Cref
      Allianz
      Cetelem
      Munich RE
      Unicredit (Bank of Austria)
* More detailed reference contacts available upon request



Turning strategy into great performance                     10
Life Sciences
Clients We’ve Served

      American Healthways
      AstraZeneca
      Janssen Pharmaceutica
      Sanofi Pasteur
      CEREP
      IMS Health
      Exide
      AkzoNobel
      Cerepp
      NASCO
      Spheris
                  p
      WebMD Corporation
      Altana Pharma
      Galderma
* More detailed reference contacts available upon request



Turning strategy into great performance                     11


                                                                 11
Energy & Utilities
Clients We’ve Served


      RWE npower
      Constellation Energy Group
                         gy    p
      TOTAL
      ENECO Energie
      TECO Energy gy
      Centrica
      Nuon
      TenneT
      Ergon Energy
      Sydney Water
      Australian Gas Light Company
                       g      p y
      Energie Baden-Württemberg AG
* More detailed reference contacts available upon request




Turning strategy into great performance                     12


                                                                 12
Media, Telcom & Entertainment
Clients We’ve Served
      TIME
      Northcliffe Media
      AT&T
      The Walt Disney Company
      Comcast Communications
      Bouygues
      France Telecom
      Hachette
      Busch Entertainment Corporation
      Adelphia
      Swisscom Group
      BMI
      Comcast Communications
      CANAL+

* More detailed reference contacts available upon request


Turning strategy into great performance                     13


                                                                 13
Travel & Transportation
Clients We’ve Served

      Swiss Federal Railways
      Budapest Public Transport, LTD.
      Deutsche Bahn AG
      Aeroport de Paris
      Aeroport de Lyon
      Abu Dhabi International Airport
      Martinair
      LSG Sky Chefs
      Hungarian Railway Co.
      National Express
      Amadeus
      BCD Travel
      Corporate Express

* More detailed reference contacts available upon request




Turning strategy into great performance                     14


                                                                 14
Automotive & Industrial Goods
Clients We’ve Served
      Decayeux
      EFFER
      Air Liquide
      Rossi Motoriduttori
      DuPont
      Mercedes Benz
      Toyota
      PSA Peugeot-Citroen
      Michelin
      LaFarge
      PORSCHE
      European Aeronautic Defence and
      Space Company EADS N.V.
      Bridgestone Industrial Products

* More detailed reference contacts available upon request


Turning strategy into great performance                     15
Retail & Consumer Packaged Goods
Clients We’ve Served

      Coca-Cola Enterprise
      De Beers Group
      Delhaize Group
      Galeries Lafayette
      Heineken
      Publix Supermarkets Inc.
             Supermarkets, Inc
      Genesco, Inc.
      Marks & Spencer
      Texas Instruments
      Samsonite Corporation
      Intermarché
      Family Dollar
      FNAC
* More detailed reference contacts available upon request




Turning strategy into great performance                     16


                                                                 16
Public Services
Clients We’ve Served

      European Union
      La Commission Européenne
      La Bibliothèque Nationale de France
      Chambre de Commerce et d'Industrie de
      Paris
      George Washington University
      U.S. Center for Disease Control
      European Patent Office
      German Cancer Society
      Leibniz Institute for Regional Geography
      United States Small Business
      Administration
      Florida Department of Transportation
      State of Colorado
* More detailed reference contacts available upon request



Turning strategy into great performance                     17


                                                                 17
Key Contacts
Singapore & SE Asia                            Group Level
     Singapore Partner,                          Group Chairman, Mr David Bristow
     Mr Jerry Dimos                              dbristow@litmusgroup.com
                                                 dbristow@litmusgroup com
     jdimos@litmusgroup.com
                                                 Group Managing Partner, Mr Brad
     Singapore Partner, Mr Cliff Hegan           Miller bmiller@litmusgroup.com
     chegan@litmusgroup.com
     chegan@litm sgro p com
                                                 Group Operations Partner,
                                                 Mr Julian Challingsworth
                                                 jchallingsworth@litmusgroup.com

     Address:                                  Address:
              LiTMUS Group Pte Ltd
                            p                         LiTMUS Group Pte Ltd
                                                                    p
                  20 Cecil Street                    Level 9, 350 Collins Street
               Equity Plaza #12-02                     Melbourne VIC 3000
                Singapore, 049705                             Australia

Turning strategy into great performance   18

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About The LiTmus Group

  • 1. About The LiTMUS Group Who we are and how we can help your business
  • 2. Who We Are… We are a strategic international partnership of locally f l ll focused consulting companies employing d lti i l i 2000+ consultants in 40 offices worldwide. We are full-service consulting firms that work with the largest organizations in the world – business, government and non-profit – to achieve exceptional results. We offer global coverage with local accountability to serve our clients’ international needs. Turning strategy into great performance 2 2
  • 3. The LiTMUS Group Value Proposition Turning Strategy into great performance Specialists in turning your strategy into Planning and communicating great performance that can be a clear direction sustained and measured Managing the execution of the right initiatives on time and within budget Advisors to senior executives: a Measuring performance and benefits realisation Roadmap for sustainable profitability via Reporting and reviewing performance R ti d i i f operational excellence Revising plans to reflect learning and changes to the corporate environment We take implementation responsibility performance with accountability for bottom line results We use senior and experienced professionals - partnering for long term value creation Turning strategy into great performance 3
  • 4. Key Differentiators Strategy execution focus Skills and experience of our consulting teams p g Partners who work on your projects A ‘hands-on’ approach hands-on An employee-owned organisation Value for V l f money Our client relationships and understanding of their business issues The LiTMUS Research Associates (LiRA) thought leadership g p Turning strategy into great performance 4
  • 5. Our Locations Worldwide Office Locations Global Coverage • Australia: Brisbane, Melbourne, Sydney • Austria: Vienna • Belgium: Brussels • France: Lyon, Paris • Germany: Berlin, Düsseldorf, Frankfurt, Munich, Stuttgart • Hungary: Budapest • Italy: An international business consulting partnership Bologna, Milan, Vicenza • Netherlands: Amersfoort, The Hague • Romania: Bucharest • Singapore Singapore • Spain Barcelona • Switzerland: Zurich • United Kingdom: London • U.S.A: Atlanta, Charlotte, Dallas, Denver, Houston, Los Angeles, Nashville, New York, Orlando, Philadelphia, Richmond, Sacramento, San Antonio, Tallahassee, Tampa, Trenton, Tampa Trenton Washington D.C. DC We are capable and available to support all of your global initiatives Turning strategy into great performance 5
  • 6. Our Service Offerings Strategy Development Program and Performance and Improvement Project Management Measurement and Agendas Reporting Working with senior executives Prioritising and delivering Identifying critical business to develop, clarify and validate corporate programs and measures and developing their strategies and projects executive information and improvement plans reporting systems Change Management Facilitating the human aspects of change to ensure the success of the strategic or tactical initiatives Process Improvement & Innovation Reviewing and redesigning business processes for improved efficiency and business performance Smart Use of Web & Technology Utilising the latest web-based technology and business intelligence tools to deliver improvement solutions, reporting systems and performance dashboards Turning strategy into great performance 6
  • 7. Our Capabilities Strategy Execution Corporate Performance Management Operational Excellence Post Merger Integration Services g g Innovation and New Revenue Stream Development p Finance Transformation Balance Scorecard and Executive Reporting People Process Place Change Management Lean Solutions Real Estate Portfolio Management Gaming / Simulations Cost Reduction Initiatives Asset Management Organisational Design & Program & Project Management Public/Private Collaboration Implementation Shared Services Call Centre Excellence Right Sizing Sales & Marketing Effectiveness Occupancy Risk Management Work Force Performance Global Supply Chain Excellence pp y Facilities Management g Interim Management Solutions Activity Based Costing Portfolio Management IT Strategy gy Strategic Sourcing and Procurement g g Infrastructure Architecture and Design BI Solution Planning and Implementation Software Selection and Design – ERP/CRM Systems IT Service Management Technology Optimisation Turning strategy into great performance 7
  • 8. What We Do Turn great strategies and plans into bottom-line results Establish business management frameworks that empower managers to focus on the right KPIs Deploy business strategies and plans through effective performance management systems Manage projects with di i li and practical M j t ith discipline d ti l knowledge Identify performance initiatives and implement yp p enabling technologies Turning strategy into great performance 8
  • 9. Our Industries Our global partnership offers Centers of Excellence with Subject Matter Experts for all industries, including: Financial S i Fi i l Services Life Sciences Energy & Utilities Media, Telecom & Entertainment Travel & Transportation Automotive & Industrial Goods Retail & Consumer Packaged Goods Public Services Turning strategy into great performance 9 9
  • 10. Financial Services Clients We’ve Served AXA HSBC Credit Lyonnais RCI Banque AEGON De Nederlandsche Bank Société Genérale Credit Suisse Banque Nationale De Belgique a que a o a e e e g que TIAA Cref Allianz Cetelem Munich RE Unicredit (Bank of Austria) * More detailed reference contacts available upon request Turning strategy into great performance 10
  • 11. Life Sciences Clients We’ve Served American Healthways AstraZeneca Janssen Pharmaceutica Sanofi Pasteur CEREP IMS Health Exide AkzoNobel Cerepp NASCO Spheris p WebMD Corporation Altana Pharma Galderma * More detailed reference contacts available upon request Turning strategy into great performance 11 11
  • 12. Energy & Utilities Clients We’ve Served RWE npower Constellation Energy Group gy p TOTAL ENECO Energie TECO Energy gy Centrica Nuon TenneT Ergon Energy Sydney Water Australian Gas Light Company g p y Energie Baden-Württemberg AG * More detailed reference contacts available upon request Turning strategy into great performance 12 12
  • 13. Media, Telcom & Entertainment Clients We’ve Served TIME Northcliffe Media AT&T The Walt Disney Company Comcast Communications Bouygues France Telecom Hachette Busch Entertainment Corporation Adelphia Swisscom Group BMI Comcast Communications CANAL+ * More detailed reference contacts available upon request Turning strategy into great performance 13 13
  • 14. Travel & Transportation Clients We’ve Served Swiss Federal Railways Budapest Public Transport, LTD. Deutsche Bahn AG Aeroport de Paris Aeroport de Lyon Abu Dhabi International Airport Martinair LSG Sky Chefs Hungarian Railway Co. National Express Amadeus BCD Travel Corporate Express * More detailed reference contacts available upon request Turning strategy into great performance 14 14
  • 15. Automotive & Industrial Goods Clients We’ve Served Decayeux EFFER Air Liquide Rossi Motoriduttori DuPont Mercedes Benz Toyota PSA Peugeot-Citroen Michelin LaFarge PORSCHE European Aeronautic Defence and Space Company EADS N.V. Bridgestone Industrial Products * More detailed reference contacts available upon request Turning strategy into great performance 15
  • 16. Retail & Consumer Packaged Goods Clients We’ve Served Coca-Cola Enterprise De Beers Group Delhaize Group Galeries Lafayette Heineken Publix Supermarkets Inc. Supermarkets, Inc Genesco, Inc. Marks & Spencer Texas Instruments Samsonite Corporation Intermarché Family Dollar FNAC * More detailed reference contacts available upon request Turning strategy into great performance 16 16
  • 17. Public Services Clients We’ve Served European Union La Commission Européenne La Bibliothèque Nationale de France Chambre de Commerce et d'Industrie de Paris George Washington University U.S. Center for Disease Control European Patent Office German Cancer Society Leibniz Institute for Regional Geography United States Small Business Administration Florida Department of Transportation State of Colorado * More detailed reference contacts available upon request Turning strategy into great performance 17 17
  • 18. Key Contacts Singapore & SE Asia Group Level Singapore Partner, Group Chairman, Mr David Bristow Mr Jerry Dimos dbristow@litmusgroup.com dbristow@litmusgroup com jdimos@litmusgroup.com Group Managing Partner, Mr Brad Singapore Partner, Mr Cliff Hegan Miller bmiller@litmusgroup.com chegan@litmusgroup.com chegan@litm sgro p com Group Operations Partner, Mr Julian Challingsworth jchallingsworth@litmusgroup.com Address: Address: LiTMUS Group Pte Ltd p LiTMUS Group Pte Ltd p 20 Cecil Street Level 9, 350 Collins Street Equity Plaza #12-02 Melbourne VIC 3000 Singapore, 049705 Australia Turning strategy into great performance 18