1. Business Service Center (BSC) Update
October 2011

2. Meet the BSC Leadership Team
Donna Asher,
Associate Vice
Chancellor for
Joey Saxon, Business Services Mary Atkins,
Executive Executive
Director, Assistant
Operations
Donna Shell, Director of Debbie Reynolds, Director
Human Resources of Client Services
Connie Ross, Director of
Ruth Moors, Director of
Payroll
General Accounting
Susan Sims, Director of
Leonard Bates, Director of Payments and Travel
Information Services
Carolyn Cross, Director of Eddie Reyes, Director of
Purchasing HUB Coordination

3. BSC Vision
Efficiently deliver exceptional
service and solutions in a
rewarding environment.

4. BSC Strategy
Investing in the growth of our employees while maintaining
a motivated workforce
enables us to
continually improve key processes, leverage information
technology, and improve collaboration within the UNT
System
which drives our ability to
leverage our size and improve cost effectiveness
ensuring that we
deliver exceptional services and solutions to our customers

5. Who we support
• University of North Texas
• University of North Texas at Dallas
• University of North Texas Health Science Center
• University of North Texas System

6. What functional services we provide
(moved from campuses)
•Human Resources*
•Employment, Benefits, Training, Records, Information Systems
•Payroll
•Time and Labor
•Purchasing
•Payments
•Travel
•HUB Administration
*Campus Human Resources retained compensation/classification, employee
relations. Equal Employment Opportunity (EEO) also remained on the campuses.

7. BSC – Number of Services Breakdown
Before
BSC After BSC Transition
Transition
Centralized
with Campus
Current Centralized
Campus Specific
Rep
Payroll 49 38 11 0
Human Resources 74 25 21 28
Purchasing and
93 57 24 12
Payments Services
Total 216 120 56 40
BSC services = 176 = 81.5%
Campus = 40 = 18.5%

8. BSC – Number of Positions Transitioned
Before BSC
After BSC Transition
Transition
Current Campus BSC
UNTHSC
Payroll 8 0 8
HR 19 11 8
PPS 37 15 22
UNT Payroll 11 0 11
HR 36 13 23
Provost-HR 8 6 2
PPS 66 8 58
Totals 185 53 132
BSC = 132 = 72%
Campus = 53 = 28%

9. BSC Promises to Our Customers
• Provide professional and friendly service
• Continually improve and innovate
• Provide accurate and knowledgeable information
• Equip them with the resources (e.g. training) they
need to effectively perform their jobs
• Meet or exceed service level agreements
• Do what we said we will do
• Treat them as a partner

10. How to Treat as Partner
• Hold regular meetings with campus constituents (e.g.
BSC Partner/A-Team, leadership groups, etc.)
• Seek input into process redesign projects
• Train on new/changed processes
• Provide accurate and timely information
• Be accessible
• Be a resource
• Maintain open communication

11. Current Resources Available
The Solution Source
Newsletter

12. What are we working on?
• Process Redesign projects using Lean Six Sigma
methodology
• Vendor Setup
• ePro Requisition Processing
• Lump Sum Vacation Payments
• Employee On-boarding
• Employee Exiting/Off-boarding
• Finalizing location details and preparing for move
• Woodhill Square on corner of Teasley Lane and Dallas Drive.
• Team Building
• Job Evaluation and Pay Plan Development
project for the BSC

13. What’s Next?
• Major Projects
• Implementation of eForms (e.g. electronic HRM forms
with workflow, etc.)
• Consolidation of 4 applicant tracking systems into 1.
• Implementation of Expenses module (e.g. electronic
travel processing, etc.)
• Implementation of electronic time sheets and leave
approvals
• Others????

14. Contact Information
Donna Asher,
Associate Vice Chancellor for Business Services,
Donna.Asher@unt.edu,
cell: 817-925-7825
My Assistant:
Mary Atkins, Executive Assistant
Mary.Atkins@unt.edu, 940-565-2482

15. We look forward to serving you!
Questions?