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The Next Level of Social Evolution:   I Have a Social Profile,  What ’s Next? May 2nd 10:45am-12noon  Chicago, 2011 Benjamin J. Weisman,   [email_address] twitter.com/buckyben facbook.com/buckyben flickr.com/buckyben1 Senior Vice President, Director of Innovations, MRM Worldwide –  Princeton Office, an InterPublic Group company
What Do You Have to Offer? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consider Location Based Services ,[object Object],[object Object],[object Object]
What You Have is Location ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Increase Your Power & Potential Together ,[object Object],[object Object],[object Object]
Have Partnership & Shared Eyeballs  ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],By Now You ’re Practicing Principles
Social Media Is a Part of Publishing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Inspire & Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
City & Regional Magazines Have Permission ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Be Current & Active  ,[object Object],[object Object],[object Object],[object Object],[object Object]
CASI Is Simplicity & Relevancy for Publications CONVERSATION ENGAGE & EDUCATE EXPERIENCE PUBLICATION & BRAND ENGAGEMENT, AFFINITY & OVER TIME  PRODUCT PURCHASE & USAGE MOTIVATE SOCIAL NETWORK USERS
Source: http://www.briansolis.com/  &  http://jess3.com/
Return on Investment?:   results may vary, but practice is step 1
Socialnomics http://www.youtube.com/watch?v=lFZ0z5Fm-Ng And http://www.youtube.com/watch?v=ypmfs3z8esI
How Did These Guys Do This Stuff? ,[object Object],[object Object],[object Object],ROI =  --------------------  X  100% Net benefits Costs
Defining Your ROI Criteria Via Poker! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ROI =  --------------------  X  100% Profit  Investment  (winnings -  investment )  ( buy in + fee )
Defining Your ROI Criteria ,[object Object],[object Object]
Defining Your ROI Criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reference: http://fullfrontalroi.com/
Defining Your ROI Criteria ,[object Object],[object Object],[object Object],[object Object]
MEASURE:   planning & insight fuels your goals
What Are You Trying to Achieve ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Plan With A Content Calendar Execute Content Q4 Q1 Q2 Q3 Q4 Execute Content Execute Content Connect Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content TBC TBC Execute Content Execute Content Execute Content Execute Content Execute Content Goal #5 Goal #3 Goal #4 Goal #5 Goal #2 Goal #1 Execute Content Partnership Execute Content Execute Content Engagement Execute Content
Do You Need Collaboration Tools? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Defining Your ROI Criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Track Your ROI Criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Funding Growth Opportunity Identification ,[object Object],[object Object],[object Object],[object Object]
You Can Also Use Social Vendors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Re-Think Inventory:   it ’s not an ad, it’s an engagement
Re-Think Inventory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Funding Growth Opportunity Identification
Philadelphia magazine & Melitta:   applying these basic tactics
Melitta & Philadelphia magazine ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Melitta & Philadelphia magazine
Melitta & Philadelphia magazine ,[object Object],[object Object],[object Object],[object Object]
Seventeen Magazine Is Representing
Nike & Its Ambassadors:   real runners, real meet ups, mesh the physical & synthetic worlds
Nike Running Ambassador Program
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Nike Running Ambassador Program
The Consumer Journey:   users that consume
REINFORCE: A strong call to an easy action - making the purchase experience as painless as possible  ENGAGE: Highlight a problem Highlight a benefit Consideration Awareness Interest Consumer Decision Making Journey PROMOTE:  WHY YOUR BRAND?  Get your products onto the consumers ’ shortlist by generating interest and explaining how products offer a relevant solution to them Assist navigation through product portfolio Purchase
Turning Users Into Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Have a Plan & Tactics to Drive Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Remember to Have a Plan ,[object Object],[object Object],[object Object]
Starbucks
The Power of Mobile:   location services are worth integrating
Find Restaurants. Represent your Publications as a user & post reviews & rate. & Yelp http://www.yelp.com/ Find Restaurants. Represent your Publications as a user & post reviews & rate. http://www.urbanspoon.com/ Find Bars, Restaurants, Events, & Museums. Represent your Publications as a user & post reviews & rate. http://www.citysearch.com
Learn more about where you are, discover new places, find deals, get guides & plan your trips. Loopt & Where http://where.com Learn more about what ’s around your current location, connect with friends, and get deals! http://www.loopt.com Use these services to build your brand ’s credibility with local audiences & drive more interest to your Site or Social Profiles. & Sell co-branded partnerships here with locations like restaurants and museums
Another location-based game, Gowalla has a lot more visual flair than Foursquare. Gowalla takes it a step further with a fun set of Trips that the Gowalla team have put together to encourage you to explore places a little further in each city. Eg:  Austin City BBQ Bonanza ‘. Check-ins can be posted from the mobile App to Twitter/Facebook. A location-based game that lets you check in when you're out and about - earning you points & badges. If you check in more times than anyone else at a venue, you're promoted to Mayor status –mainly for bragging rights, some venues are offering promotions to Mayors and nearby visitors with Coupons & other offers. Check-ins can be posted from the mobile App to Twitter/Facebook. Gowalla & FourSquare http://www.gowalla.com/ http://www.foursquare.com/
http://www.twitter.com/
Twitter & your Business Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter Events & Promotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Photos Are Mobile Capital ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Basics
Customize Fan Pages:   do it yourself or partner with specialists & agencies
[object Object],[object Object],[object Object],Facebook Pages & Ads
What Is Going On Here? Facebook is still trying to figure it all out. Expect a lot of changes and revisions to keep coming. Facebook will continue to push its code base out into the internet to become more integrated into the World Wide Web and its users habitual behaviors and the marketers that use its platform.
Facebook Changes Are Regular ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adding an iFrame or FBML You can still use FBML, but try an iFrame… If doesn ’t address your needs…
Using other Applications There are several applications that let you add HTML to your pages or iFrames and more. Just click  ‘Browse More Applications ’ at the bottom of your Apps Section in your Fan Page!
[object Object],[object Object],[object Object],[object Object],[object Object],HTML Basics
Measurement & Monitoring: FB Insights ,[object Object],[object Object],[object Object]
Lil Wayne ,[object Object],[object Object],[object Object],[object Object],[object Object]
Jose Cuervo ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do-it-yourself Ads:   Facebook advertising is in your reach
Creating an Ad
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Facebook Ads Can Drive Engagement
Conclusions Can Change, Often:   every 3 to 6 months things will change, again
The Landscape Is EverChanging ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Considerations for a Social Presence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
That ’s all folks! Benjamin J. Weisman Thanks for attending today.
Q & A Discussion What ’s up!
Benjamin J. Weisman , Senior Vice President, Director of Innovations, MRM Worldwide – Princeton Office, an InterPublic Group company In his role at MRM Princeton, Ben is equal parts Creative Director, Digital Strategist, Product Developer and Motion Theorist.  Ben continually seeks out new and innovative ways to approach digital brand marketing in both physical and synthetic social spaces. His work embodies a respect for, and a focus on, direct marketing and social media integration. As new social media platforms emerge identifying methods that enable marketers to connect  and collaborate with audiences and consumers is critical. As the marketing approaches change so too must engagement methods shift. Ben is hyper focused on adding utility to peoples lives by producing work with his clients and teams that are experiential, authentic and in sync with this dynamic marketing environment. Having honed his skills at top digital shops including Iris, Deep Focus, and Tribal DDB, Benjamin possesses an entrepreneurial curiosity that has earned him a reputation as an industry  ‘trailblazer’.  By employing social media tools with keen proficiency Ben helps migrate consumers to new and pre-commoditized landscapes. Ultimately, assisting consumers in best determining opportunities for his clients. Past clients have included adidas, Office Depot, COTY, HBO, Nike, SONY, Sony Ericsson, Vitamin Water, Hertz, AVIS, Applebee’s, Cuervo, Dewars, Russian Standard Vodka, BMS, Sunovion, Orencia, Plavix, Lunesta, Humira, ETS, GRE, TOEFL, PRAXIS, TOEIC and the NRDC.   Ben currently lives in Central New Jersey with his wife Elise, and daughters Rose & Violet. He is a News Hound and a Naturalist who finds inspiration in Humanities roots, and Science Fiction. Instructor Bio Benjamin.Weisman@MRMWorldwide.com  twitter.com/buckyben  facbook.com/buckyben  flickr.com/buckyben1
Appendix The other stuff.
References & Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter Lingo & Shorthand ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tips & Tricks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Social Media ROI: Measure Influence and Business Impact

  • 1. The Next Level of Social Evolution: I Have a Social Profile, What ’s Next? May 2nd 10:45am-12noon Chicago, 2011 Benjamin J. Weisman, [email_address] twitter.com/buckyben facbook.com/buckyben flickr.com/buckyben1 Senior Vice President, Director of Innovations, MRM Worldwide – Princeton Office, an InterPublic Group company
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  • 12. CASI Is Simplicity & Relevancy for Publications CONVERSATION ENGAGE & EDUCATE EXPERIENCE PUBLICATION & BRAND ENGAGEMENT, AFFINITY & OVER TIME PRODUCT PURCHASE & USAGE MOTIVATE SOCIAL NETWORK USERS
  • 13. Source: http://www.briansolis.com/ & http://jess3.com/
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  • 16. Return on Investment?: results may vary, but practice is step 1
  • 17. Socialnomics http://www.youtube.com/watch?v=lFZ0z5Fm-Ng And http://www.youtube.com/watch?v=ypmfs3z8esI
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  • 23. MEASURE: planning & insight fuels your goals
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  • 25. Plan With A Content Calendar Execute Content Q4 Q1 Q2 Q3 Q4 Execute Content Execute Content Connect Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content TBC TBC Execute Content Execute Content Execute Content Execute Content Execute Content Goal #5 Goal #3 Goal #4 Goal #5 Goal #2 Goal #1 Execute Content Partnership Execute Content Execute Content Engagement Execute Content
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  • 31. Re-Think Inventory: it ’s not an ad, it’s an engagement
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  • 34. Philadelphia magazine & Melitta: applying these basic tactics
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  • 38. Seventeen Magazine Is Representing
  • 39. Nike & Its Ambassadors: real runners, real meet ups, mesh the physical & synthetic worlds
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  • 42. The Consumer Journey: users that consume
  • 43. REINFORCE: A strong call to an easy action - making the purchase experience as painless as possible ENGAGE: Highlight a problem Highlight a benefit Consideration Awareness Interest Consumer Decision Making Journey PROMOTE: WHY YOUR BRAND? Get your products onto the consumers ’ shortlist by generating interest and explaining how products offer a relevant solution to them Assist navigation through product portfolio Purchase
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  • 48. The Power of Mobile: location services are worth integrating
  • 49. Find Restaurants. Represent your Publications as a user & post reviews & rate. & Yelp http://www.yelp.com/ Find Restaurants. Represent your Publications as a user & post reviews & rate. http://www.urbanspoon.com/ Find Bars, Restaurants, Events, & Museums. Represent your Publications as a user & post reviews & rate. http://www.citysearch.com
  • 50. Learn more about where you are, discover new places, find deals, get guides & plan your trips. Loopt & Where http://where.com Learn more about what ’s around your current location, connect with friends, and get deals! http://www.loopt.com Use these services to build your brand ’s credibility with local audiences & drive more interest to your Site or Social Profiles. & Sell co-branded partnerships here with locations like restaurants and museums
  • 51. Another location-based game, Gowalla has a lot more visual flair than Foursquare. Gowalla takes it a step further with a fun set of Trips that the Gowalla team have put together to encourage you to explore places a little further in each city. Eg: Austin City BBQ Bonanza ‘. Check-ins can be posted from the mobile App to Twitter/Facebook. A location-based game that lets you check in when you're out and about - earning you points & badges. If you check in more times than anyone else at a venue, you're promoted to Mayor status –mainly for bragging rights, some venues are offering promotions to Mayors and nearby visitors with Coupons & other offers. Check-ins can be posted from the mobile App to Twitter/Facebook. Gowalla & FourSquare http://www.gowalla.com/ http://www.foursquare.com/
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  • 57. Customize Fan Pages: do it yourself or partner with specialists & agencies
  • 58.
  • 59. What Is Going On Here? Facebook is still trying to figure it all out. Expect a lot of changes and revisions to keep coming. Facebook will continue to push its code base out into the internet to become more integrated into the World Wide Web and its users habitual behaviors and the marketers that use its platform.
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  • 61. Adding an iFrame or FBML You can still use FBML, but try an iFrame… If doesn ’t address your needs…
  • 62. Using other Applications There are several applications that let you add HTML to your pages or iFrames and more. Just click ‘Browse More Applications ’ at the bottom of your Apps Section in your Fan Page!
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  • 67. Do-it-yourself Ads: Facebook advertising is in your reach
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  • 71. Conclusions Can Change, Often: every 3 to 6 months things will change, again
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  • 75. That ’s all folks! Benjamin J. Weisman Thanks for attending today.
  • 76. Q & A Discussion What ’s up!
  • 77. Benjamin J. Weisman , Senior Vice President, Director of Innovations, MRM Worldwide – Princeton Office, an InterPublic Group company In his role at MRM Princeton, Ben is equal parts Creative Director, Digital Strategist, Product Developer and Motion Theorist. Ben continually seeks out new and innovative ways to approach digital brand marketing in both physical and synthetic social spaces. His work embodies a respect for, and a focus on, direct marketing and social media integration. As new social media platforms emerge identifying methods that enable marketers to connect and collaborate with audiences and consumers is critical. As the marketing approaches change so too must engagement methods shift. Ben is hyper focused on adding utility to peoples lives by producing work with his clients and teams that are experiential, authentic and in sync with this dynamic marketing environment. Having honed his skills at top digital shops including Iris, Deep Focus, and Tribal DDB, Benjamin possesses an entrepreneurial curiosity that has earned him a reputation as an industry ‘trailblazer’. By employing social media tools with keen proficiency Ben helps migrate consumers to new and pre-commoditized landscapes. Ultimately, assisting consumers in best determining opportunities for his clients. Past clients have included adidas, Office Depot, COTY, HBO, Nike, SONY, Sony Ericsson, Vitamin Water, Hertz, AVIS, Applebee’s, Cuervo, Dewars, Russian Standard Vodka, BMS, Sunovion, Orencia, Plavix, Lunesta, Humira, ETS, GRE, TOEFL, PRAXIS, TOEIC and the NRDC. Ben currently lives in Central New Jersey with his wife Elise, and daughters Rose & Violet. He is a News Hound and a Naturalist who finds inspiration in Humanities roots, and Science Fiction. Instructor Bio Benjamin.Weisman@MRMWorldwide.com twitter.com/buckyben facbook.com/buckyben flickr.com/buckyben1
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Notes de l'éditeur

  1. Logistics.
  2. Logistics.
  3. Logistics.
  4. Logistics.
  5. Logistics.
  6. I don ’t understand #4
  7. Logistics.
  8. Logistics. Hand outs Printed piece
  9. http://masters.donntu.edu.ua/2007/fvti/livandovskiy/library/9.htm http://www.mmgworldwide.com/what-we-know/white-papers/social-media-measurement/
  10. http://www.thepokerbank.com/strategy/tournament/roi/
  11. http://www.socialmediaexplorer.com/social-media-measurement/social-media-roi/
  12. http://www.socialmediaexplorer.com/social-media-measurement/social-media-roi/ http://fullfrontalroi.com/
  13. http://www.socialmediaexplorer.com/social-media-measurement/social-media-roi/
  14. http://www.socialmediaexplorer.com/social-media-measurement/social-media-roi/ http://masters.donntu.edu.ua/2007/fvti/livandovskiy/library/9.htm http://fullfrontalroi.com/
  15. http://masters.donntu.edu.ua/2007/fvti/livandovskiy/library/9.htm
  16. Logistics. Hand outs Printed piece
  17. Logistics. Hand outs Printed piece
  18. Logistics. Hand outs Printed piece
  19. Logistics. Hand outs Printed piece
  20. Logistics. Hand outs Printed piece
  21. Add screen shot of a profile wall and a homepage feed.
  22. need screenshots, write up about power users and life casters, ijustine, ben to add
  23. ?Need to check stats?
  24. ?Need to check stats?
  25. Kill pzge
  26. need screenshots
  27. need screenshots
  28. http://www.facebook.com/pages/manage/
  29. Logistics. Hand outs Printed piece
  30. Logistics. Hand outs Printed piece
  31. Add def for fail and add more
  32. http://blog.guykawasaki.com/2008/11/looking-for-m-1.html#axzz0WyxlL2IH