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THE NEEDLE-MOVING,
BUSINESS-DRIVEN

RESOURCE
FOR GREAT COMPANIES.
CREATIVE
PPC TECHNIQUES
BURNS
                  DIGITAL
FIND PROSPECTS                  DRIVE TO WEBSITE           CONVERT VISITORS         MEASURE RESULTS


          Search Engine Marketing                          Marketing Automation
 Search Engine       Local Listing                                 Lead
                                        Paid Search
  Optimization       Optimization                                 Nurture
                                                                                        ROI Metrics
                                                                                       Web         Call
                 Online Marketing                          Website Improvement       Analytics   Tracking
                        Pay Per                Advanced    Conversion
 Email      Mobile                   Banner                                 UX/UI
                          Call                 Targeting      Opt.
                 Facebook    Promoted
                   PPC        Tweets




                                      Pre-Click                  Post-Click
BURNS PPC     !  Very broad segment experience
                  _ IT services
CAPABILITIES      _ Enterprise software
                  _ Healthcare
                  _ Education
                  _ Apparel
                  _ Maternity products
               !  From niche B2B to B2C with 1000s of SKUs
               !  Automated tools and advanced techniques
                  _ >100,000 keywords
                  _ Complex bid management
                  _ Long tail discovery
                  _ Mobile and location-aware placement
THE MOST   !  Prospects click on ads when they expect to
                be sold something – they’re far down the
MEASURABLE      sales funnel and most convertible
             !  Organic delivers credibility, paid offers
                purchase intent
             !  PPC should be the first online investment for
                most companies
                _ Possible exceptions:
                   •  Markets with lead aggregators
                   •  Low ASP products


             !  Key PPC characteristics
                _ The most measurable and optimizable of all
                  marketing investments
                _ Can be used to discover keywords and messages
                  for other channels
                _ Once dialed in, can be scaled easily
PPC 101   !  What do people click on?
                 _ 63% of all searchers click on any Paid Search link
BASIC FACTS      _ 97% of all searchers click on any Organic link
                 _ 16% of all internet users click on any Display ad
              !  At what rate?
                 _ 3.5% is the average clickthrough rate on a Paid
                   Search ad campaign
                 _ 0.1% is the average clickthrough rate on a Display
                   ad campaign
              !  Paid Search converts at 1.5x Organic clicks




                                  (Comscore Data)
PPC 101
HOW IT WORKS
PPC 101
HOW IT WORKS
PPC 101
HOW IT WORKS
PPC 101
HOW IT WORKS
DON’T BE SO
   UPTIGHT
REMEMBER    !  10-30% of advertising uses intentional
               humor (Weinberger, 1995)
 TO LAUGH   !  Very little humor is used in PPC
               _ Why not? Maybe because it doesn’t work, but
                 maybe it does.
            !  PPC A/B testing provides a perfect testing
               ground for humor
            !  Test it, especially on long-tail terms
What about using the “Stop Sucking Resources” theme in an
                      ad on this page?
“Even better
                                   stability”
                                                 “Tangle-free”




“Super bass”




            How about “kickin’ earbuds”?
 “Sound so good you’ll swear Led Zep is in your head”
FEEL THEIR
      PAIN
PUT YOURSELF    !  Companies tend to advertise their products
                   based on product attributes
     IN THEIR      _ Features
       SHOES       _ Benefits (those are good, right?)
                !  Focus on features and benefits requires
                   prospects to have already figured out that
                   what you sell is what they need
                !  This is particularly common in B2B
                   technology
USE PAIN
STATEMENTS
“EARBUDS
   SUCK”
CATCH ‘EM WHEN
THEY AIN’T EXPECTIN’ IT
EVENT   !  Transient event campaigns can provide lift
               to trade show exhibit investments
CAMPAIGNS   !  You’re probably already investing in ways to
               get people to your booth
               _ Email
               _ Direct mail
            !  The problem is that everyone is doing the
               same thing
EXAMPLE:           !  Example: DistribuTECH
                           _ Biggest show in the smart grid segment
DISTRIBUTECH               _ Commonly attendees’ largest marketing
                             investment
                       !  7500 Google searches for that show
                           _ For registration info, conference materials,
                             exhibitor lists, etc.
                           _ By searching, they are qualifying themselves
                             (partially)
                           _ Very little click competition




      Use the ad to invite attendees to booth, to promote a
      contest, to provide related materials …
EGO   !  Ego campaigns can target key buying
               individuals
CAMPAIGNS   !  At some point, someone will search on their
               own name
            !  Clever, compelling ad copy can capture their
               attention and their click
            !  Even if they don’t convert, they can now be
               part of a retargeting campaign
USE THE REALLY
    SHORT TAIL
BE
RELATIVE
USE   !  In a competitive click environment,
                sometimes the best search strategy is:
AFFILIATED      _ Avoid core terms altogether
 CONCEPTS       _ Target terms associated with your business, but
                  not directly related
Monthly searches   Click cost
Charity giving         49,500           $8.24
Charity donation       110,000         $17.88
Online giving          14,800           $2.57



                   Monthly searches   Click cost
American Cancer
                       673,000          $0.75
Society
Cancer survivor        135,000          $2.59
Cancer awareness       246,000          $1.61
USE THE
 PHONE
CONVERT   !  Some businesses naturally convert prospects
              over the phone. Take advantage of that.
BY PHONE
USE YOUR   !
              !
                   Don’t be so uptight
                   Feel their pain
RIGHT BRAIN   !    Catch ‘em when they ain’t expecting it
              !    Use the really short tail
              !    Be relative
              !    Use the phone
THE NEEDLE-MOVING,
BUSINESS-DRIVEN

RESOURCE
FOR GREAT COMPANIES.

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Creative PPC Techniques to Boost ROI

  • 3. BURNS DIGITAL FIND PROSPECTS DRIVE TO WEBSITE CONVERT VISITORS MEASURE RESULTS Search Engine Marketing Marketing Automation Search Engine Local Listing Lead Paid Search Optimization Optimization Nurture ROI Metrics Web Call Online Marketing Website Improvement Analytics Tracking Pay Per Advanced Conversion Email Mobile Banner UX/UI Call Targeting Opt. Facebook Promoted PPC Tweets Pre-Click Post-Click
  • 4. BURNS PPC !  Very broad segment experience _ IT services CAPABILITIES _ Enterprise software _ Healthcare _ Education _ Apparel _ Maternity products !  From niche B2B to B2C with 1000s of SKUs !  Automated tools and advanced techniques _ >100,000 keywords _ Complex bid management _ Long tail discovery _ Mobile and location-aware placement
  • 5.
  • 6. THE MOST !  Prospects click on ads when they expect to be sold something – they’re far down the MEASURABLE sales funnel and most convertible !  Organic delivers credibility, paid offers purchase intent !  PPC should be the first online investment for most companies _ Possible exceptions: •  Markets with lead aggregators •  Low ASP products !  Key PPC characteristics _ The most measurable and optimizable of all marketing investments _ Can be used to discover keywords and messages for other channels _ Once dialed in, can be scaled easily
  • 7. PPC 101 !  What do people click on? _ 63% of all searchers click on any Paid Search link BASIC FACTS _ 97% of all searchers click on any Organic link _ 16% of all internet users click on any Display ad !  At what rate? _ 3.5% is the average clickthrough rate on a Paid Search ad campaign _ 0.1% is the average clickthrough rate on a Display ad campaign !  Paid Search converts at 1.5x Organic clicks (Comscore Data)
  • 10. PPC 101 HOW IT WORKS
  • 11. PPC 101 HOW IT WORKS
  • 12. DON’T BE SO UPTIGHT
  • 13. REMEMBER !  10-30% of advertising uses intentional humor (Weinberger, 1995) TO LAUGH !  Very little humor is used in PPC _ Why not? Maybe because it doesn’t work, but maybe it does. !  PPC A/B testing provides a perfect testing ground for humor !  Test it, especially on long-tail terms
  • 14.
  • 15. What about using the “Stop Sucking Resources” theme in an ad on this page?
  • 16.
  • 17. “Even better stability” “Tangle-free” “Super bass” How about “kickin’ earbuds”? “Sound so good you’ll swear Led Zep is in your head”
  • 18. FEEL THEIR PAIN
  • 19. PUT YOURSELF !  Companies tend to advertise their products based on product attributes IN THEIR _ Features SHOES _ Benefits (those are good, right?) !  Focus on features and benefits requires prospects to have already figured out that what you sell is what they need !  This is particularly common in B2B technology
  • 20.
  • 22. “EARBUDS SUCK”
  • 23.
  • 24. CATCH ‘EM WHEN THEY AIN’T EXPECTIN’ IT
  • 25. EVENT !  Transient event campaigns can provide lift to trade show exhibit investments CAMPAIGNS !  You’re probably already investing in ways to get people to your booth _ Email _ Direct mail !  The problem is that everyone is doing the same thing
  • 26. EXAMPLE: !  Example: DistribuTECH _ Biggest show in the smart grid segment DISTRIBUTECH _ Commonly attendees’ largest marketing investment !  7500 Google searches for that show _ For registration info, conference materials, exhibitor lists, etc. _ By searching, they are qualifying themselves (partially) _ Very little click competition Use the ad to invite attendees to booth, to promote a contest, to provide related materials …
  • 27. EGO !  Ego campaigns can target key buying individuals CAMPAIGNS !  At some point, someone will search on their own name !  Clever, compelling ad copy can capture their attention and their click !  Even if they don’t convert, they can now be part of a retargeting campaign
  • 28. USE THE REALLY SHORT TAIL
  • 29.
  • 30.
  • 32. USE !  In a competitive click environment, sometimes the best search strategy is: AFFILIATED _ Avoid core terms altogether CONCEPTS _ Target terms associated with your business, but not directly related
  • 33. Monthly searches Click cost Charity giving 49,500 $8.24 Charity donation 110,000 $17.88 Online giving 14,800 $2.57 Monthly searches Click cost American Cancer 673,000 $0.75 Society Cancer survivor 135,000 $2.59 Cancer awareness 246,000 $1.61
  • 35. CONVERT !  Some businesses naturally convert prospects over the phone. Take advantage of that. BY PHONE
  • 36. USE YOUR ! !  Don’t be so uptight  Feel their pain RIGHT BRAIN !  Catch ‘em when they ain’t expecting it !  Use the really short tail !  Be relative !  Use the phone