2. The story behind the name Systems refer to your management system – how you operate your business Policy, Objectives, Process, Procedure, Documents Makeover is the process of improving the existing systems to meet certain requirements If you want different results, you need to do things differently (Anon) 30-Apr-2009 2
3. What are you looking for? The certification should addvalue to your company The certification process should improve your existing systems The certificate should testify/validate your quality achievements 30-Apr-2009 3
5. Common pitfalls in the certification route [1] Choice of consultant Do they make the effort to understand your company? Do they develop the systems ‘process by process’ or ‘copy-paste’ a set of templates? Do they train your staff on using the systems? Are they geared to take you on the path of business excellence? 30-Apr-2009 5
6. Common pitfalls in the certification route [2] Choice of certifying body Do they employ Lead Auditors? What value do they add to the certification process? Are they accredited and follow the ISO standards they preach? What is their certifying methodology (ISO 19011)? 30-Apr-2009 6
7. Common pitfalls in the certification route [3] Management of Quality Do you have the right staff with the right authority levels to drive the quality processes? Is your goal continuous improvement or a ‘paper on the wall’? 30-Apr-2009 7
8. Our differentiating factor Total Quality Management Traditionally companies stop the improvement process once the certificate is awarded TQM is a holistic view of quality at all levels in the organization TQM is a continuous process(journey – not destination) TQM employs a scientific basis and uses statistical tools to measure improvement Leading organizations worldwide use TQM to benchmark their systems 30-Apr-2009 8
9. About us We are a specialist consultancy with expertise in: Quality Management Systems (ISO 9001) Health & Safety Management Systems (OHSAS 18001) Environment Management Systems (ISO 14001) Information Security Management Systems (ISO 27001) In addition we have a sound management and scientific basis Worked with over 100 companies that were certified 30-Apr-2009 9
10. Management Profile Ashwin Varma Divya J Pillai MBA from Said Business School, University of Oxford Worked extensively in IT and consulting across several verticals – manufacturing, construction, finance, e-government and services in the UAE, UK, Australia and India Worked in an ISO certifying body in the UK and UAE Post graduate in Biotechnology from Barkathulla University Experienced risk assessor with knowledge of integrated management systems Well versed in hospital management systems 30-Apr-2009 10
12. Our service model We distinguish ourselves from other consultants based on our approach to customer service Every one of our customers is different and so are their needs We work from within the organization as your own staff would – instead of merely providing advice from outside 30-Apr-2009 12
13. Our pricing model Usual Fixed rate Client gets a total figure – easy to budget However there is no control over how much time the consultant puts in Conventional Day rate system You pay consultant based on an agreed day rate If work increases, so does the billing Per Process rate – our unique pricing model Focus on the deliverables instead of the efforts 30-Apr-2009 13
14. What next? For more details or to arrange a free assessment please call Ashwin Varma, 050 3097020 Divya Pillai, 050 8016238 info@systemsmakeover.com 30-Apr-2009 14
