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Creation use-of-simple-model
1.
Case Study: Creation
and Use of a Simple Process Performance Model Christian Hertneck © 2011 by Anywhere.24 GmbH; this material is approved for public release. SM CMM Integration, IDEAL, and SCAMPI are service marks of Carnegie Mellon University. ® Capability Maturity Model and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.
2.
Content » Characteristics of
organization » Breakdown of metrics » Walk through of creation of process performance model (PPM) » Use of the process performance model in project management Page 2 © Anywhere.24 GmbH, 2011
3.
Characteristics of organization »
Chinese software supplier » Specializes in providing security SW for Japanese banking industry » Approximately 80 developers/testers » Highly committed management team Page 3 © Anywhere.24 GmbH, 2011
4.
Breakdown of Metrics-
1 Page 4 © Anywhere.24 GmbH, 2011 Business objective Specific indicator Management Process Connected process Comment indicator Exceeding customer satisfaction Unit testing defect Review management Review Defect density Review Testing process Unit testing Case density Defect management Unit testing Defect density Automatic proposal to customers Subject/Q&A management Detailed design Q&A discovery rate
5.
Breakdown of Metrics-
2 Page 5 © Anywhere.24 GmbH, 2011 Business objective Specific indicator Management Process Connected process Comment indicator Constant increase of productivity Enhancing standardized management Affairs management Detailed design Productivity Coding Unit testing Internal integrated testing Constant new development and testing tools Development process of all standardsConstantly perfecting system
6.
Breakdown of Metrics-
3 Page 6 © Anywhere.24 GmbH, 2011 Process Products Data collection Evaluation indicator Indicator description Objective Formula Measurement objective Condition Unit testing Case Case number Unit testing productivity Unit testing productivity Coding rows/wor king number Baseline, lower limit PL/BL Defect number Case density Measure if unit case is enough Case number/ coding rows Baseline, upper limit, and lower limit PL/BL Working hours Defect density Measure detailed design and coding quality Defect number/ coding rows Baseline, upper limit, and lower limit PL/BL
7.
History of Performance
Baselines Unit testing defect density Page 7 © Anywhere.24 GmbH, 2011 Project year Benchmark value (CL) Upper control line (LCL) Lower control line (LCL) 2007 2.709163347 7.420992386 0.1 2008 2.686674749 6.69892418 0.1 2009 1.571215749 4.966314261 0.1
8.
Creation of PPM Page
8 © Anywhere.24 GmbH, 2011 1.Cause-and-effect (fishbone) diagrams原因分析图: Management Human Preparation time (Case Density) (Men-Hour) Experience of the people (Men-Year) Defect Density of Unit Testing (Review efficiency) (number of interfaces) Input Entity 2.Relationships among attributes of the process主要因素列表: Formula:(Defect Density of UT)Y=B1*X1+B2*X2+B3*X3+B0 X1: X2: X3: Y: Test Case of UT单体case密度 Code review Efficiency代码指摘率 Team work experience基盘工作年限 Defect Density of UT单体测试障害密度 Code Quality Test Case Product Size (LOC) Test Review (Times) Design Quality (Review efficiency) Product component interface Cause and Effect (Fishbone) Diagram Relationships among attributes of the process Formula: (Defect Density of UT)Y=B1*X1+B2*X2+B3*X3+B0 X1 Test case of UT X2 Code review of efficiency X3 Team work experience Y Defect density of UT
9.
Performance Models and
Their Usage Page 9 © Anywhere.24 GmbH, 2011 Performance model Formula of computation Predicted model formula Predicted value Review defect density in detail design phase Review defect/page number Y=0.224994949+4. 13665924*X2 0.47 Defect density in unit testing Defect number/KLOC Y=0. 503490447+0. 015001709*X1+0. 051849451*X2-0. 650499022*X3 1.61 Defect density in the inner integrated testing phase Defect number/KLOC Y=0. 881138598+0. 009646053*X1-1. 139836566*X2 3.38
10.
Thank you Good luck
with your process improvement journey! Christian Hertneck Anywhere.24 GmbH Lindberghstr. 11 82178 Puchheim Germany P: +49 89 800 849 50 F: +49 89 800 849 59 @: c.hertneck@anywhere24.com www.anywhere24.com & www.ccm.info ® Capability Maturity Model, Carnegie Mellon, CMM, and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University. sm CMM Integration; IDEAL; Personal Software Process; PSP; SCAMPI; SCAMPI Lead Assessor/ Appraiser; SEPG; Team Software Process; and TSP are service marks of Carnegie Mellon University. Page 10 © Anywhere.24 GmbH, 2011
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