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Audience Engagement
In Transmedia Storytelling


          CAMERON CLIFF
      DISCIPLINE: FILM AND SCREEN MEDIA

  SUPERVISORS: DR JON SILVER & DR SEAN MAHER

          FORMAT: 15,000 WORD THESIS
“How do successful transmedia producers engage with
           their audiences during a project”?



Thesis proposal: How do producers engage people with stories that expand across
multiple media platforms?
Key Terms, Ideas and Context
Audience Control Shift

Convergence

Transmedia

Engagement
Audience in Control
                                                                                           http://orangemilky.blogspot.com.au/2012/05/
                                                                                              china-challenges-and-opportunities.html



“Power          is shifting from media institutions to consumer communities” (Achrol and Kotler
2012 p. 43).



“Today the customer                   is in charge and whoever is best at putting the customer
in charge makes all the money” (Stephen F. Quinn, Senior Vice President for Marketing, Wal-Mart quoted in Elliott, 2006) .

“Brands that formerly were tightly controlled by their managers increasingly are
being shaped             by their consumer markets” (Christodoulides, Jevons et al. 2012 p. 53)
We Don’t Yet Fully Understand
             Social Media
WOM, in a social-media setting, has been shown to be a highly complex system of networked
co-production of a variety of narratives that is significantly changing our previous
understanding of how and why WOM works (Kozinets et al., 2010).



There is little doubt, however, that WOM referrals still do have stronger
effects than traditional marketing (Trusov et al., 2009).
Media Converging
A paradigm for thinking about the current moment of
“

media change, one which is defined through the layering,
diversification, and interconnectivity of media” (Jenkins 2011).


“In   all of our minds these days – narratives
                            are not
confined to the medium they were born in; they
are part of the larger collage that we all construct from the fragments of
everything we watch, read, hear and surf. (Abba 2009 p. 59)”




                                             http://maher.filfre.net/writings/convergence.html
Transmedia Storytelling
“The real value of TS is that the user carries the storyworld
with them from one life event to the next – chatting about The
Matrix with a friend on the phone, thinking about it in line at the
grocery store, or Googling a question about Neo that popped
up while they were driving home. Any of these thoughts may
then manifest in a user generated YouTube, a blog post or an
original script submitted by a fan”(Hartman 2011).
How Do We Engage Audiences?

Think about the world we live in, if you, the audience can access content how,
when and where you want it, how do we engage with you?

“From a cognitive perspective, engagement is a positive state of mind that is
characterized by high
                    energy, commitment, and loyalty toward a
firm. From a behavioral perspective, engagement refers to actions toward
a firm that go beyond transactions. Such actions are motivated by both
cognitive and emotional forces.”(Porter, Donthu et al. 2011 p. 83)
Thesis Outline
  Abstract                                                      Brief Overview / advert for my thesis.

                                                                     What am I doing?
Introduction                                              Background of transmedia / field definition.
                                               How do we measure what makes a successful transmedia producer?

  Literature              What does the transmedia literature say?                       What does the marketing / advertising literature say?
                                    (5 years of history)                                                (60 years of history)
   Review
                  Using this inter-disciplinary literature review to integrate the theories of giants in their fields and use a lens to look at what is
Methodology                             going on. Analysing the findings to examine contemporary practice methodology.

                  What construct can we make from the current cross-disciplinary body of knowledge that allows for analysis of engagement
Lens Creation   methodologies? (drawing from marketing, advertising (50 years) and newly emerging transmedia and film culture to create a lens
                                                            to peer through and analyse data)


 Interviews          Targeting two of the leading producers, time permitting four. Asking how they approach it and what works / doesn’t?


  Analysis                                        How does the lens measure up against professional practice?


 Conclusion                                            Findings and further questions raised by the research.
Situating My Research
Field has only existed since 2006 / 2008, 2003 (convergence)

Lit Review -19 results total in EPSCO in the relevant, film, television
and screen media journals (40 business included)

Practitioners have led the way in exploring my field already, I work to
reinforce their work (Starlight Runner, Matrix, Lost, Firelight).

Leveraging current knowledge in other fields that, after completion, will
hopefully yield, new knowledge.
Original Contribution to Knowledge

There are a couple of “original” contributions to my research:

    1. Synthesising applicable interdisciplinary literature that is
    relevant to transmedia storytelling

    2. Integrating that interdisciplinary theory into a framework that
    explains engagement in transmedia storytelling

    3. Demonstrating the application of that theoretical lens
Ethical / Copyright Considerations
Justifiable selection of inter-disciplinary materials to create an even
perspective

Practitioner interviews

       Commercial in confidence information

       Treating them without bias or judgement in their practice in the
       way my questions are asked

Remaining as objective as possible in analysis
Timeline
   Tasks               May                  June           July                August                September                 October
                                                                            Checking for updates /   Checking for updates /
   Research          Marketing         Film & Marketing   Synthesis             new articles             new articles

                                      2nd Draft /
  Lit Review     1st Draft           Assessment            3rd Draft


 Lens Creation    Collate Elements           Draft 1        Draft 2


 Case Studies                                Begun              Completed


                                           Sourcing       Interviews
  Interviews      Ethics Approval
                                         Interviewees     Undertaken

 Methodology         Dot points              Draft 1        Draft 2

                                                                Analysis
 Data Analysis                                                  of Data

    Editing                                                      Draft 1          Draft 2                  Draft 3            Finished Product
Bibliography
•Abba, T. (2009). "Hybrid Stories: Examining the Future of the Transmedia Narrative." Journal of Science Fiction Film and Television 2(1): 16.

•Achrol, R. S. and P. Kotler (2012). "Frontiers of the Marketing Paradigm in the Third Millennium." Journal of the Academy of Marketing Science 40: 17.

•Christodoulides, G., C. Jevons, et al. (2012). "Memo to Marketers: Quantitative Evidence for Change. How User-Generated Content Really Affects Brands." Journal of
Advertising Research 52(1): 53-64.

•Gomez, J. (2012). "Jeff Gomez on Transmedia Producing." Retrieved 7 April, 2012, from http://www.producersguild.org/?page=jeff_gomez.

•Hartman, J. (2011). "A Tale of Two Trends: Augmented reality and transmedia storytelling." Transmedia Producer. Retrieved 7 April, 2012, from http://
www.transmediaproducer.org/archive/1/2011

•Jenkins, H. (2011). Transmedia 202: Further Reflections. Confessions of an Aca-Fan: The official weblog of Henry Jenkins. 2012, http://www.henryjenkins.org/

•Kozinets, R. V., K. de Valck, et al. (2010). "Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities." Journal of Marketing 74(2): 71-89.

•Porter, C. E., N. Donthu, et al. (2011). "How to Foster and Sustain Engagement in Virtual Communities." California Management Review 53(4): 80-110.

•Trusov, M., Bucklin, R., & Pauwels, K. (2009). Effects of word‐of‐mouth versus traditional marketing: Finding from an Internet social networking site. Journal of
Marketing, 73, 90‐102.

•Zwick, D., S. K. Bonsu, et al. (2008). "Putting Consumers to Work: Co-creation’ and New Marketing Govern-Mentality." Journal of Consumer Culture 8(2): 163-196.

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ENGAGING AUDIENCES IN TRANMEDIA

  • 1. Audience Engagement In Transmedia Storytelling CAMERON CLIFF DISCIPLINE: FILM AND SCREEN MEDIA SUPERVISORS: DR JON SILVER & DR SEAN MAHER FORMAT: 15,000 WORD THESIS
  • 2. “How do successful transmedia producers engage with their audiences during a project”? Thesis proposal: How do producers engage people with stories that expand across multiple media platforms?
  • 3. Key Terms, Ideas and Context Audience Control Shift Convergence Transmedia Engagement
  • 4. Audience in Control http://orangemilky.blogspot.com.au/2012/05/ china-challenges-and-opportunities.html “Power is shifting from media institutions to consumer communities” (Achrol and Kotler 2012 p. 43). “Today the customer is in charge and whoever is best at putting the customer in charge makes all the money” (Stephen F. Quinn, Senior Vice President for Marketing, Wal-Mart quoted in Elliott, 2006) . “Brands that formerly were tightly controlled by their managers increasingly are being shaped by their consumer markets” (Christodoulides, Jevons et al. 2012 p. 53)
  • 5. We Don’t Yet Fully Understand Social Media WOM, in a social-media setting, has been shown to be a highly complex system of networked co-production of a variety of narratives that is significantly changing our previous understanding of how and why WOM works (Kozinets et al., 2010). There is little doubt, however, that WOM referrals still do have stronger effects than traditional marketing (Trusov et al., 2009).
  • 6. Media Converging A paradigm for thinking about the current moment of “ media change, one which is defined through the layering, diversification, and interconnectivity of media” (Jenkins 2011). “In all of our minds these days – narratives are not confined to the medium they were born in; they are part of the larger collage that we all construct from the fragments of everything we watch, read, hear and surf. (Abba 2009 p. 59)” http://maher.filfre.net/writings/convergence.html
  • 7. Transmedia Storytelling “The real value of TS is that the user carries the storyworld with them from one life event to the next – chatting about The Matrix with a friend on the phone, thinking about it in line at the grocery store, or Googling a question about Neo that popped up while they were driving home. Any of these thoughts may then manifest in a user generated YouTube, a blog post or an original script submitted by a fan”(Hartman 2011).
  • 8. How Do We Engage Audiences? Think about the world we live in, if you, the audience can access content how, when and where you want it, how do we engage with you? “From a cognitive perspective, engagement is a positive state of mind that is characterized by high energy, commitment, and loyalty toward a firm. From a behavioral perspective, engagement refers to actions toward a firm that go beyond transactions. Such actions are motivated by both cognitive and emotional forces.”(Porter, Donthu et al. 2011 p. 83)
  • 9. Thesis Outline Abstract Brief Overview / advert for my thesis. What am I doing? Introduction Background of transmedia / field definition. How do we measure what makes a successful transmedia producer? Literature What does the transmedia literature say? What does the marketing / advertising literature say? (5 years of history) (60 years of history) Review Using this inter-disciplinary literature review to integrate the theories of giants in their fields and use a lens to look at what is Methodology going on. Analysing the findings to examine contemporary practice methodology. What construct can we make from the current cross-disciplinary body of knowledge that allows for analysis of engagement Lens Creation methodologies? (drawing from marketing, advertising (50 years) and newly emerging transmedia and film culture to create a lens to peer through and analyse data) Interviews Targeting two of the leading producers, time permitting four. Asking how they approach it and what works / doesn’t? Analysis How does the lens measure up against professional practice? Conclusion Findings and further questions raised by the research.
  • 10. Situating My Research Field has only existed since 2006 / 2008, 2003 (convergence) Lit Review -19 results total in EPSCO in the relevant, film, television and screen media journals (40 business included) Practitioners have led the way in exploring my field already, I work to reinforce their work (Starlight Runner, Matrix, Lost, Firelight). Leveraging current knowledge in other fields that, after completion, will hopefully yield, new knowledge.
  • 11. Original Contribution to Knowledge There are a couple of “original” contributions to my research: 1. Synthesising applicable interdisciplinary literature that is relevant to transmedia storytelling 2. Integrating that interdisciplinary theory into a framework that explains engagement in transmedia storytelling 3. Demonstrating the application of that theoretical lens
  • 12. Ethical / Copyright Considerations Justifiable selection of inter-disciplinary materials to create an even perspective Practitioner interviews Commercial in confidence information Treating them without bias or judgement in their practice in the way my questions are asked Remaining as objective as possible in analysis
  • 13. Timeline Tasks May June July August September October Checking for updates / Checking for updates / Research Marketing Film & Marketing Synthesis new articles new articles 2nd Draft / Lit Review 1st Draft Assessment 3rd Draft Lens Creation Collate Elements Draft 1 Draft 2 Case Studies Begun Completed Sourcing Interviews Interviews Ethics Approval Interviewees Undertaken Methodology Dot points Draft 1 Draft 2 Analysis Data Analysis of Data Editing Draft 1 Draft 2 Draft 3 Finished Product
  • 14. Bibliography •Abba, T. (2009). "Hybrid Stories: Examining the Future of the Transmedia Narrative." Journal of Science Fiction Film and Television 2(1): 16. •Achrol, R. S. and P. Kotler (2012). "Frontiers of the Marketing Paradigm in the Third Millennium." Journal of the Academy of Marketing Science 40: 17. •Christodoulides, G., C. Jevons, et al. (2012). "Memo to Marketers: Quantitative Evidence for Change. How User-Generated Content Really Affects Brands." Journal of Advertising Research 52(1): 53-64. •Gomez, J. (2012). "Jeff Gomez on Transmedia Producing." Retrieved 7 April, 2012, from http://www.producersguild.org/?page=jeff_gomez. •Hartman, J. (2011). "A Tale of Two Trends: Augmented reality and transmedia storytelling." Transmedia Producer. Retrieved 7 April, 2012, from http:// www.transmediaproducer.org/archive/1/2011 •Jenkins, H. (2011). Transmedia 202: Further Reflections. Confessions of an Aca-Fan: The official weblog of Henry Jenkins. 2012, http://www.henryjenkins.org/ •Kozinets, R. V., K. de Valck, et al. (2010). "Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities." Journal of Marketing 74(2): 71-89. •Porter, C. E., N. Donthu, et al. (2011). "How to Foster and Sustain Engagement in Virtual Communities." California Management Review 53(4): 80-110. •Trusov, M., Bucklin, R., & Pauwels, K. (2009). Effects of word‐of‐mouth versus traditional marketing: Finding from an Internet social networking site. Journal of Marketing, 73, 90‐102. •Zwick, D., S. K. Bonsu, et al. (2008). "Putting Consumers to Work: Co-creation’ and New Marketing Govern-Mentality." Journal of Consumer Culture 8(2): 163-196.

Notes de l'éditeur

  1. \n
  2. A qualitative investigation that aims to conceptualise modern audience engagement in transmedia storytelling and then use this conceptualisation to analyse and understand current engagement practice. \n
  3. \n
  4. The producer used to control how and when the audience would know of and experience their product. Now... the consumer is in control by vocalising their wants and desires.\n
  5. Social media as modern method of conversing. The difference is it is not really bound by place or person and the rules are always changing.\n
  6. If you think about it, previously it was simply a someone making a program and then presenting it to you, maybe with a little bit of advertising to tell you when and where it was on. Nowadays, we are informed by our peers and, as we can watch our programs in whatever manner we choose, we decide when, where and how we interact with someone’s stories.\n
  7. Transmedia storytelling is the response of my industry to these massive shifts in the landscape. \n
  8. This is why I have turned to the advertising and marketing literature to help understand audience engagement as these fields are focussed on engaging an audience and then using that engagement to gain transactions or further involvement.\n This thesis as a way of conceptualising and synthesising current method understanding\n
  9. why use marketing / advertising and transmedia to grab your attention they have to engage you. They have been doing 60 years of research on this, we can learn from them.\n
  10. Only been recognised with an official credit role (2011) on the Producer’s Guild of America’s website\n
  11. \n
  12. \n
  13. \n
  14. \n