Camunda BPM in Distributed Applications - Allianz Indonesia
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This talk will present some of the challenges, lessons learned, solutions and future steps Allianz Indonesia has respectively is experience integrating Camunda BPM into their growing application landscape. Coming from a brief historical background we will dive into real world problems and how to overcome them. Lessons learned will touch on aspects easily overlooked and learned the hard way by experiencing production incidents. The talk will conclude with engaging the audience in sharing their experiences and solutions for similar or related issues.
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Camunda BPM in Distributed Applications - Allianz Indonesia
- 1. Camunda BPM in Distributed Applications Integration, resilience and fault tolerance challenges Jörg Sauer / Camunda Community Days / 17.09.2015
- 2. 2 © Allianz Facts: • German from Cologne • Currently: Allianz Life Indonesia Head of IT Application Development • In Indonesia on and off since 1998 • Working for Allianz since 2011 • Before 17+ years as a freelancer Twitter: @joergsauer Mail: joerg.sauer@allianz.co.id 2
- 3. 3 © Allianz Indonesia might be known from… Disasters Tsunamis Volcanos Earthquakes Bombings … Holidays World Heritage Temples Postal Perfect Beaches Bali Scuba … Less Known Facts: • 4th most populated country on earth • 252millions, BI estimation, July 2014 – 3.5% of world population • 10th busiest airport in the world • 59.7 million passenger (2013) • 2007 prediction, Indonesia to be 9th economy of the world by 2030 • Angus Maddison Prediction largest economies by GDP (PPP)• In 2007 Indonesia was the 20th economy of the world (IMF) • In 2013 Indonesia was already the 9th economy of the world (IMF)
- 4. 4 © Allianz Indonesia – Demographics • >17500 islands • >252 million population • 58% live in Java • >28 million live in Jakarta • 87% Muslim • 50% population <29 years old • 60% under 39 years old • Life expectancy = 71 years • Fertility rate = 2.35 • >300 ethnic groups • 40% population lives $4 a day
- 5. 5 © Allianz Indonesia - Digitalisation • In 2012 • 9th world slowest mobile internet speed (Bloomberg, 2012) • But also world cheapest mobile data plans • 2013 • Average internet speed 2.4Mbit/s • 50% increase from 2012 • World fastest growth on IP traffic (2013) • 62% internet access is only through mobile (2012) • Forecast 145 million users by 2015 • 4th largest user base on Facebook • 75% access Facebook from mobile • Jakarta second world top city by active FB users • 5th largest user base on Twitter (just after UK) • 7.5% all tweets on Twitter come from Indonesia (2013) • 2.5% from Jakarta • Jakarta world top tweeting city
- 6. 6 © Allianz Allianz in Indonesia 2 Companies • General Insurance #10 market position • Life Insurance #2 market position 1 IT-Organisation • Software development: 50 employees
- 7. 7 © Allianz Insurance Market in Indonesia Growth market with high potential Life Insurance • Focus investment products – unit linked General Insurance • Commercial • Private: mainly credit/loan risk, e.g. car insurance • No mandatory car insurance – 3rd party liability
- 8. 8 © Allianz Camunda @ Allianz Itinerary • Quick Overview • Historical Development • Some Key Solutions • Architecture & Design decisions • Where we are • What comes next Creative Commons License, some rights reserved by J. Nathan Matias Aspects: Challenges, what worked and what didn’t, achievements
- 9. 9 © Allianz Before we start hiroo - Jakarta Kota Station / creative commons CC BY-SA 2.0
- 10. 10 © Allianz Disclaimer Not applicable everywhere! Do it at your own risk! Oktiviano taken from Wikipedia
- 11. 11 © Allianz 2011: Silo Doc Searls
- 12. 12 © Allianz Silo: or more like this Photo: Chris Harnish
- 13. 13 © Allianz Silo: Future? Adam Quinan
- 14. 14 © Allianz Silo: For a Better Understanding Two Companies • 8 Core Insurance Systems • A Zoo full of Supporting Applications Doc Searls
- 15. 15 © Allianz Silo: For a Better Understanding Cool Technologies: • Oracle PL/SQL Forms • .Net 1.1, 2.0 • Powerbuilder • Gupta Doc Searls
- 16. 16 © Allianz Silo: No Integration All manual – Export - Import Jean-Marie Hullot
- 17. 17 © Allianz Key Decisions 2011/12 • Lightweight Technologies • Open Source • Java • 1 Project as an Incubator Photo: Alvin Trusty/Flickr/Creative Commons License
- 18. 18 © Allianz © Allianz 1st Project: Life Insurance Underwriting Decisions Challenges Lessons Learned • Standalone BPM engine • UI Integration into Core System Technology: • PL/SQL & Forms • Oracle 10g Java 1.4 Project: • Integrated applications • Up to speed in 3 Month (development) • Don’t forget the fail scenarios
- 19. 19 © Allianz © Allianz 1st Project: Life Insurance Underwriting
- 20. 20 © Allianz © Allianz 1st Project Architecture Instantiate
- 21. 21 © Allianz Missing Links • Fault tolerance for process instantiation • Developer awareness of monolithic vs. integrated Bild: © Markus Roeder
- 22. 22 © Allianz Process instantiation • Error Handling • Core insurance system • Challenges • No framework available • Sequential processing • Easy: Retry • Problem: • User has to wait • What if BPM is still not available • Queueing • Needs to be implemented • Generic vs. integration specific implementation • Database centric vs. other architecture Solution Design Decisions
- 23. 23 © Allianz Bild: Raindart Lessons Learned • BPM Engine is not a problem • BPM Engine integration easy • At the first glimpse • From a pure technical perspective • Requirements are important • Non-functional always overlooked
- 24. 24 © Allianz Some Key Decisions 2013 • BPMN 2.0 Workshops • Middleware • Open Source • Java Photo: Alvin Trusty/Flickr/Creative Commons License
- 25. 25 © Allianz © Allianz Next Project: Policy Administration & Servicing Decisions Challenges Lessons Learned • jBoss Module • JSF Web Application • Integration into Core System • ESB • SOA Architectural: • Integration Core System • Statefulness Project: • Requirements • Process Consolidation • No Shortcuts • Statefulness
- 26. 26 © Allianz © Allianz Next Project: Policy Administration & Servicing
- 27. 27 © Allianz © Allianz Integration Architecture
- 28. 28 © Allianz Missing Links • Fault tolerance in orchestration • Architecture Patterns Bild: © Markus Roeder
- 29. 29 © Allianz • Integration & Orchestration • ESB • Error Handling • Several locations • Process, Portal, Core System • Challenges • Synchronous vs. Asynchronous • Statefulness • Policy Admin System • Process Instance • Process consolidation into reusable sub-processes Solution Design Decisions
- 30. 30 © Allianz Some New Ingredients Baking ingredients by freefoodphotos.com
- 31. 31 © Allianz Bild: Raindart Lessons Learned • Fault Tolerance isn’t that simple • Statefulness across systems is hard • Synchronous integration isn’t always applicable • Message Oriented Middleware for the rescue
- 32. 32 © Allianz © Allianz Next Project: General Insurance Intermediary Portal Decisions Challenges Lessons Learned • No additional engine required • No processes at portal • UI integration in core insurance system Technical: • PL SQL / Forms • SOAP API • Messaging Project: • Outsourced project • Integration requirements • Standardize Integration Services
- 33. 33 © Allianz © Allianz Next Project: General Insurance Intermediary Portal
- 34. 34 © Allianz © Allianz Integration Architecture
- 35. 35 © Allianz Missing Links • Architecture Patterns Bild: © Markus Roeder
- 36. 36 © Allianz • Integration & Orchestration • ESB • Message Oriented Middleware • Error Handling • Several locations • Portal • Orchestration • Challenges • Integration into core insurance system • No integration interfaces • Database layer • PL/SQL • Turn-key outsourcing engagement Solution Design Decisions
- 37. 37 © Allianz Bild: Raindart Lessons Learned • You have to do things several times • Learning by experience
- 38. 38 © Allianz Key Deciions 2014/15 38 • Javascript SPA • Mobile Apps Photo: Alvin Trusty/Flickr/Creative Commons License
- 39. 39 © Allianz Some New Ingredients Baking ingredients by freefoodphotos.com
- 40. 40 © Allianz © Allianz Projects Decisions Challenges Lessons Learned • Use existing Instance • Further service standardization Technical: • Distributed applications • Integration into multiple core systems • Rollback & Compensation Project: • Non-functional requirements • One engine still sufficient • For how long? • Technical architecture in focus • BPM engine is another integration hub component • Claim Processing • Process automation & support • Mobile health claim submission • Agent tablet solution • All other projects…
- 41. 41 © Allianz © Allianz Current Architecture
- 42. 42 © Allianz © Allianz BPM is One Integration & Automation Building Block
- 43. 43 © Allianz • External Application Integration through services / APIs • Still synchronous in some areas • Asynchronous heavily depends on message queues • Orchestration not consistent • Some on ESB • Some in application business layer Solution Design Decisions
- 44. 44 © Allianz Bild: Raindart Lessons Learned • Rethink integration patterns • No “One Solution fits all” • Consider BPM engine as integration hub component
- 45. 45 © Allianz Scenario: Mobile App electronic submission of insurance application Submission includes: 1. Data 2. Documents Mobile connectivity – not reliable Backend integration 1. Submission Tracking System 2. Core Insurance System 3. Document Management System 4. Notifications BPM Engine As Integration Component
- 46. 46 © Allianz BPM Engine As Integration Component
- 47. 47 © Allianz Missing Links • High Availability • Scalability • Best Practices Rollback & Compensation Bild: © Markus Roeder
- 48. 48 © Allianz Future Journey Itinerary • Cluster & Load Balancing • Pattern Catalogue • CMMN • DMN Creative Commons License, some rights reserved by J. Nathan Matias
- 49. 49 © Allianz Bild: Raindart Lessons Learned • Starting small helps • Non-functional requirements!!! • Architects required • Distributed applications are challenging • Practice makes perfect
- 50. 50 © Allianz Questions to the Community Photo credit: untrained eye, Creative Commons/Flickr Best Practice Integration Architectures High Availability Load Balancing Mobile App Integration
- 51. 51 © Allianz Questions? Photo credit: untrained eye, Creative Commons/Flickr
- 52. 52 © Allianz Impressions from Indonesia