Trust

•

1 j'aime•342 vues

isa ustundag

Technologie

Simon Mathias

20 seconds to 3 minute warning

Benefits of Trust
• Value people

• Performance

• Productivity

• Behaviour

3 Steps

Credibility

Reliability

Intimacy

Science of Numbers

• T=C+R+I/S

• T = 10 + 10 + 10 / 10 = 3

• T = 10 + 10 + 10 / 3 = 10

2 Key Messages
Body Language Eyes
• Open • Eye contact plays a big part
in striking rapport with
• Close
people and establishing
trust
• Comfort
• Discomfort

Summary

• Trust – two way street

• Behaviour – key aspects

• Eyes – lynch pin

Exercises
• Why Trust

• Who in this room do you trust

• Story – LD & NHSBW

• Impact diagram (relationship, rapport) 7%,
40%

• Meh = how look, how sound, what say

• Body = attitude, feeling, emotions
• Words = information

• T=C+R+I/S
• R = CB + P

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Trust

2. Simon Mathias 20 seconds to 3 minute warning

3. 3 steps to Build 1 step to Ruin TRUST

4. Trusted ?

5. Trusted?

6. Benefits of Trust • Value people • Performance • Productivity • Behaviour

7. 3 Steps Credibility Reliability Intimacy

8. Ruin – the slip up Self-orientation

9. Science of Numbers • T=C+R+I/S • T = 10 + 10 + 10 / 10 = 3 • T = 10 + 10 + 10 / 3 = 10

10. 2 Key Messages Body Language Eyes • Open • Eye contact plays a big part in striking rapport with • Close people and establishing trust • Comfort • Discomfort

11. Summary • Trust – two way street • Behaviour – key aspects • Eyes – lynch pin

12.

13.

14.

15. Exercises • Why Trust • Who in this room do you trust • Story – LD & NHSBW • Impact diagram (relationship, rapport) 7%, 40%

16. • Meh = how look, how sound, what say • Body = attitude, feeling, emotions • Words = information • T=C+R+I/S • R = CB + P