JOB RESPONSIBILITIES AND REQUIREMENTS OF SOME KEY POSITIONS IN HOTELS

1. Members:
Nguyễn Lê Quỳnh Nhơn
Nguyễn Thị Hồng Ngọc
Trần Phương Nhi
Cao Thu Hương

4. What does a hotel manager
do?

5. Recruiting, training and
supervising staffs

6. Managing budgets

7. Maintaining statistical and
financial records

8. Planning
maintenance
work, events
and room
bookings

11. Ensuring compliance with
health and safety legislation
and licensing laws

12. EDUCATION REQUIREMENTS

14. Experience
needed

15. Customer-Service
Interpersonal Skills
Leadership
Management
Organization
SKILLS

16. Interpersonal skills

17. Personalities
Creative
Prudent
Visionary
Professional

19. RESPOSIBILITIES
Managing and directing other
personnel
Hiring and training staff
Setting room rates and
approving expenditures
Be available 24 hours per day

20. HOUSE KEEPING ADMINISTRATION SECURITY
RESIDENT MANAGER
MANAGING DIRECTING&

21. HIRING STAFF

22. TRAINING STAFF

23. SETTING ROOM RATES &
APPROVING EXPENDITURES

24. Be available 24 hours per day in
order to respond to emergency

25. QUALIFICATIONS
Require at least a bachelor’s or
master’s degree in hospitality, hotel
management or a related field.
Experience working in a hotel.
Degree programs experience and
training in hotel administration.
Must be able to problem-solve under
stressful situation and communicate
effectively with staff and customers.

26. Communicate effectively with staffs

27. Communicate effectively with
customers

28. SALARY
• Medium salary for lodging
managers was 45,800 dollars per
year.
• Vary widely depending on the
location and size of the hotel in
which they work, may be
augmented by bonuses or
benefits

31. Key responsibilities
 Managing and training the concierge, night
auditor and team of receptionists
 Ensuring the front desk provides a
professional and friendly service for
customers
 Dealing with customers, including handling
complaints when they come to the desk
 Troubleshooting emergencies
 Scheduling your staff rota
 Liaising with other departments

32. Front office manager
concierge night auditor receptionists
Managing & Training

33. Providing a professional and
friendly service

34. Dealing with customers

35. Troubleshooting emergencies
????

36. Scheduling your staff rota

37. Liaising with other departments
HOUSEKEEPING
DEPARTMENT
ENGINEERING
DEPARTMENT
FRONT OFFICE
DEPARTMENT
ACCOUNTING
DEPARTMENT
HUMAN RESOURSES
DEPARTMENT
SECURITY
DEPARTMENT
FOOD & BEVERAGE
DEPARTMENT

38.  JOB REQUIREMENTS
QUALIFICATIONS
Education
level: MBA
level, especially
in hotel and
tourism
management
major
3 years
experience
of reception
Fluency in a
second
language is an
advantage

40.  JOB REQUIREMENTS
 The ability to be available to
work nights, weekends or
public holidays
 Adaptability Self-control Use of Windows office Discretion The ability to train and
motivate a team
 Good memory
S
K
I
I
L
S

41. What Are Skills A That
Manager Should Have?

42. Planning

43. Organizing

44. Directing

45. Monitor

46. Build a
team