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HM Revenue & Customs:
the Big Data Approach
Key challenges

28

1

different
data sources

billion internal and
third-party records

ROI
Pilot helped uncover

‘Connect’ was built
at an initial cost of

£330 million
fraudulent VAT
repayments

£45 million*

It delivered

£2.6 billion
as of April 2013

The analytics team

3 skill sets blended together
Operational
research

Data
specialists

Frontline
tax expertise

The next step
Using Big

Data and analytics

to improve customer experience

*including running costs over 5 years

Reach out: Interested in reading the full report?
Head to http://www.capgemini-consulting.com/digital-transformation-review-5
Follow us on Twitter @capgeminiconsul or email dtri.in@capgemini.com

#digitaltransformation

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INFOGRAPHIC: HM Revenue & Customs: the Big Data Approach

  • 1. HM Revenue & Customs: the Big Data Approach Key challenges 28 1 different data sources billion internal and third-party records ROI Pilot helped uncover ‘Connect’ was built at an initial cost of £330 million fraudulent VAT repayments £45 million* It delivered £2.6 billion as of April 2013 The analytics team 3 skill sets blended together Operational research Data specialists Frontline tax expertise The next step Using Big Data and analytics to improve customer experience *including running costs over 5 years Reach out: Interested in reading the full report? Head to http://www.capgemini-consulting.com/digital-transformation-review-5 Follow us on Twitter @capgeminiconsul or email dtri.in@capgemini.com #digitaltransformation