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BLACKBAUD INTERACTIVE
        Innovative Higher Education Fundraising in 2012: Social
        Networking & Peer-To-Peer Engagement




05/01/2012
SOCIAL NETWORKING AND HIGHER
       E D U C AT I O N : W H E R E D O W E S TA N D ?




05/01/2012                         2
2012 SOCIAL NETWORK TRENDS

                      • 93.3% have a presence on at least
                        on social network

                      • 4 out of 5 (81%) nonprofits
                        indicate that they find their social
                        media efforts valuable

                      • The top 3 factors for success:
                        Strategy (41%), Prioritization
                        (37%), and Dedicated Staff (28%)

                      • 33% of organizations have at least
                        1 FTE dedicated to social media
                      Source: Nonprofit Social Network Benchmark
                      Report, Blackbaud, NTEN, Common Knowledge,
05/01/2012            2012.
CURRENT SOCIAL MEDIA
       STRATEGIES & APPLICATIONS




05/01/2012
CONNECT WITH YOUR SUPPORTERS




05/01/2012
CONNECT WITH YOUR SUPPORTERS




05/01/2012
CONNECT WITH YOUR SUPPORTERS




05/01/2012
CONNECT WITH YOUR SUPPORTERS




05/01/2012
CREATE A SOCIAL HUB




05/01/2012
C R E AT I N G E N G A G I N G C O M M U N I T I E S W I T H
       BLACKBAUD SOCIAL




05/01/2012
INTRODUCING BLACKBAUD SOCIAL

                                        Drives traffic to and
                                         encourages activity within
                                         your web presence

                                        Facilitates alumni
                                         networking through sharing
                                         discussions, photos, blogs,
                                         documents, and more

                                        Extends your reach by
                                         allowing your alumni to
                                         market for you

                                        Creates a comprehensive
                                         online experience by
                                         bridging the gap with public
                                         social sites
05/01/2012
SHARE MORE, LEARN MORE

• Provide a environment where alumni can
  express their unique personalities by:
  - Posting photo albums
  - Creating or importing a blog
  - Sharing documents
  - Joining interest groups
  - Participating in and subscribing to
    discussions

• Reputation points are earned as community
  members participate allowing your organization
  to track engagement




 05/01/2012
CHAPTER ENGAGEMENT TOOLS




05/01/2012
CAREER NETWORKING

       • 77% of alumni not satisfied with current resources.
       • 62% would like to meet fellow alumni for potential business
         contact.
       • Large demand for business networking among alumni.
                                UCONN Innovation Accelerator Program


       • “I have yet to speak with an institution where career
         services exceeded demand”
                                                   Boston University




05/01/2012
CAREER NETWORKING




05/01/2012
WHY SHOULD I BE INTERESTED IN PEER-
       TO-PEER FUNDRAISING?




05/01/2012               16
WALK    RUN   RIDE




05/01/2012
05/01/2012
05/01/2012
05/01/2012
YOUR DONORS, YOUR VOLUNTEERS, YOUR ALUMNI,
       YOUR STUDENTS, YOUR FACULTY



             Linkage          Interest         Ability
                              • There is a     • Will give what
             • Direct,
                                demand           they can in
               emotional
               connection     • Want to          time,
                                match            treasure, or
             • Your mission                      talent
                                passion with
               serves them
                                mission




05/01/2012
ORGANIZATIONS UTILIZING P2P FUNDRAISING




05/01/2012
UNIVERSITY OF NEW HAVEN




05/01/2012
UNH –WOMEN’S LACROSSE




05/01/2012
UNIVERSITY OF NEW HAVEN




05/01/2012
UNIVERSITY OF NEW HAVEN




05/01/2012
The main reason we turned to peer-to-peer is that we hope it will help us
   “reach” our acquisition donors. By this, I mean making sure that these
prospects physically get the message and second that the message is received
from a familiar source. Ideally, this will improve our conversion rate, improve our
         online giving and ultimately increase our alumni participation.

   05/01/2012
UNIVERSITY OF NEW HAVEN – RESULTS
       4 months into using FAF for athletics fundraising; P2P expected to
         become a significant part of their fundraising in the near future
       • Coaches/Captains are amongst the most energetic and well known
         personalities on campus…and the most effective fundraisers so far on
         athletics site.
       • UNH players are required to raise a certain amount annually; they raised
         money primarily from friends, students and family. UNH values these as
         acquisition donors to be cultivated for future giving
       • Coaches raised $ primarily by emailing alumni; many of these gifts were
         donors that gave to both an annual fund and athletics ask in a single year
       • Average gift amounts were larger when coaches asked for online gift vs
         mail
       • Technology is positively shaping the culture of philanthropy on campus
       • Overall online giving from alumni & friends (parents) is up 300% year over
         year through both their standard online giving tools and FAF
       • Expects most teams to embrace this next year; conservatively forecasting
         3-4X growth in dollars



05/01/2012
BENEFITS OF PEER-TO-PEER FUNDRAISING

     Supplementary, not     • Reach donors otherwise unattainable
                            • Provides awareness beyond the reach of the organization
     Competitive, to the    • Allows someone who perhaps is unable to give to be
    Development Portfolio     involved




                            • On-line giving as a percentage of the whole is growing
  Low Cost of Fundraising   • Generates interest in the organization at little to no cost
                            • More tolerant of economy because the give is very personal




     Provides Community
                            • Students become connected and begin a tradition of giving
      and Engagement        • Alumni an opportunity to stay connected and give back
        Opportunities


05/01/2012
TIPS FOR SUCCESS WITH SOCIAL NETWORKING

       1.Pick an existing goal to pursue
       2.Develop a social media strategy with realistic and measurable
         goals
       3.Think of social networking outlets as channels
       4.Select channels based on audience and objectives
       5.Clearly define the ladder of engagement
       6.Develop and fund an acquisition strategy
       7.Make success someone’s job
       8.Develop ground rules
       9.Listen
       10.Evolve




05/01/2012

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Unlv user forum_innovativewaystofundraise)

  • 1. BLACKBAUD INTERACTIVE Innovative Higher Education Fundraising in 2012: Social Networking & Peer-To-Peer Engagement 05/01/2012
  • 2. SOCIAL NETWORKING AND HIGHER E D U C AT I O N : W H E R E D O W E S TA N D ? 05/01/2012 2
  • 3. 2012 SOCIAL NETWORK TRENDS • 93.3% have a presence on at least on social network • 4 out of 5 (81%) nonprofits indicate that they find their social media efforts valuable • The top 3 factors for success: Strategy (41%), Prioritization (37%), and Dedicated Staff (28%) • 33% of organizations have at least 1 FTE dedicated to social media Source: Nonprofit Social Network Benchmark Report, Blackbaud, NTEN, Common Knowledge, 05/01/2012 2012.
  • 4. CURRENT SOCIAL MEDIA STRATEGIES & APPLICATIONS 05/01/2012
  • 5. CONNECT WITH YOUR SUPPORTERS 05/01/2012
  • 6. CONNECT WITH YOUR SUPPORTERS 05/01/2012
  • 7. CONNECT WITH YOUR SUPPORTERS 05/01/2012
  • 8. CONNECT WITH YOUR SUPPORTERS 05/01/2012
  • 9. CREATE A SOCIAL HUB 05/01/2012
  • 10. C R E AT I N G E N G A G I N G C O M M U N I T I E S W I T H BLACKBAUD SOCIAL 05/01/2012
  • 11. INTRODUCING BLACKBAUD SOCIAL  Drives traffic to and encourages activity within your web presence  Facilitates alumni networking through sharing discussions, photos, blogs, documents, and more  Extends your reach by allowing your alumni to market for you  Creates a comprehensive online experience by bridging the gap with public social sites 05/01/2012
  • 12. SHARE MORE, LEARN MORE • Provide a environment where alumni can express their unique personalities by: - Posting photo albums - Creating or importing a blog - Sharing documents - Joining interest groups - Participating in and subscribing to discussions • Reputation points are earned as community members participate allowing your organization to track engagement 05/01/2012
  • 14. CAREER NETWORKING • 77% of alumni not satisfied with current resources. • 62% would like to meet fellow alumni for potential business contact. • Large demand for business networking among alumni. UCONN Innovation Accelerator Program • “I have yet to speak with an institution where career services exceeded demand” Boston University 05/01/2012
  • 16. WHY SHOULD I BE INTERESTED IN PEER- TO-PEER FUNDRAISING? 05/01/2012 16
  • 17. WALK RUN RIDE 05/01/2012
  • 21. YOUR DONORS, YOUR VOLUNTEERS, YOUR ALUMNI, YOUR STUDENTS, YOUR FACULTY Linkage Interest Ability • There is a • Will give what • Direct, demand they can in emotional connection • Want to time, match treasure, or • Your mission talent passion with serves them mission 05/01/2012
  • 22. ORGANIZATIONS UTILIZING P2P FUNDRAISING 05/01/2012
  • 23. UNIVERSITY OF NEW HAVEN 05/01/2012
  • 25. UNIVERSITY OF NEW HAVEN 05/01/2012
  • 26. UNIVERSITY OF NEW HAVEN 05/01/2012
  • 27. The main reason we turned to peer-to-peer is that we hope it will help us “reach” our acquisition donors. By this, I mean making sure that these prospects physically get the message and second that the message is received from a familiar source. Ideally, this will improve our conversion rate, improve our online giving and ultimately increase our alumni participation. 05/01/2012
  • 28. UNIVERSITY OF NEW HAVEN – RESULTS 4 months into using FAF for athletics fundraising; P2P expected to become a significant part of their fundraising in the near future • Coaches/Captains are amongst the most energetic and well known personalities on campus…and the most effective fundraisers so far on athletics site. • UNH players are required to raise a certain amount annually; they raised money primarily from friends, students and family. UNH values these as acquisition donors to be cultivated for future giving • Coaches raised $ primarily by emailing alumni; many of these gifts were donors that gave to both an annual fund and athletics ask in a single year • Average gift amounts were larger when coaches asked for online gift vs mail • Technology is positively shaping the culture of philanthropy on campus • Overall online giving from alumni & friends (parents) is up 300% year over year through both their standard online giving tools and FAF • Expects most teams to embrace this next year; conservatively forecasting 3-4X growth in dollars 05/01/2012
  • 29. BENEFITS OF PEER-TO-PEER FUNDRAISING Supplementary, not • Reach donors otherwise unattainable • Provides awareness beyond the reach of the organization Competitive, to the • Allows someone who perhaps is unable to give to be Development Portfolio involved • On-line giving as a percentage of the whole is growing Low Cost of Fundraising • Generates interest in the organization at little to no cost • More tolerant of economy because the give is very personal Provides Community • Students become connected and begin a tradition of giving and Engagement • Alumni an opportunity to stay connected and give back Opportunities 05/01/2012
  • 30. TIPS FOR SUCCESS WITH SOCIAL NETWORKING 1.Pick an existing goal to pursue 2.Develop a social media strategy with realistic and measurable goals 3.Think of social networking outlets as channels 4.Select channels based on audience and objectives 5.Clearly define the ladder of engagement 6.Develop and fund an acquisition strategy 7.Make success someone’s job 8.Develop ground rules 9.Listen 10.Evolve 05/01/2012