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Engagement and the new economy
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Top Performer

The New Rules of Radical Engagement™
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         1. The importance of focused energy




                       2. Shared enthusiasm




                                 3. The fuel of
                                  breakdowns




The Power Of Engagement
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    Engage
“to attach by pleasing
qualities...to entangle,
   involve, mix up”
5




   Radical
“going to the root, or
  origin; touching or
 acting upon what is
       essential”
6




The cultivation of radical
     engagement.
Conditions
   For
Engagement
   Respect
   Freedom
  Commitment
    Trust
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Classic Theater
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Linear. Scripted. Predictable.
10




Street Performer
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“Busker”
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“..performing in public spaces for
       tips and gratuities..”
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“walk about”
14




“cafe performer”
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“circle performer”
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 Creative Arts

 Good Money

 Open Schedule

 Freedom




Career Incentives
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The challenge of street
✤ Everyday economic conditions are terrible
✤ Inherently unstable
✤ New material must be constantly written
✤ Fierce competition (originality)
✤ Physically demanding
✤ Weather dependent
✤ Laws and ordinances are restrictive
✤No guarantee of reward
18




                       Why?
                       • To train yourself in the architecture of engagement
                       • To practice cultivating powerful partnerships
                       • To see partnership building as the key to success
                       • To recognize the value of your circle of influence
                       • To learn how to gain value out of disruption
                       • To see greater possibilities in breakdown
Natural Energy Rules   • Lead others to recognize their value in partnerships
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Stake Your Claim           Build Your Circle         Juice the Jam

We assert as our own.      Building on connection.   Whatever happens
“Step Right Up!”           “Let me introduce..”      can be a gift.
“This is what I am”        “Tell me about you”       Choose wisely!
“This is what I believe”   “Let’s work together”

What I claiming as my      What I want to go         How I convert to
own                        around                    from this to that
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Street Performers vs.
   Top Performers
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Street Performers

Gimmicks. Gags.
Routines. Copied.
Performer-centric.
  Monologue.
22




 Top Performers
 Fresh. Inventive.
 Passion.Original.
Radical. Audience-
 centric. Energy!
    Dialogue.
23




Claim The Pitch!
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25
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27
28
29
30
31
32
33
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What’s a claim?




Create focus   Set the tone   Share the goal   Invite participation
35




Create a focus!


 Ask/get their attention

 Be present

 Provocative and Interesting

 “Here I am, this is what I’m about”
36




Set the tone...


 Establish a tone and energy level

 Behavior reflects the audience or
 customer that is present

 Respectful

 Lighthearted
37




Share the goal

 Where you want to take them

 Excitement about what you’re going
 to do together (share the thrill)

 Let the them know they’re
 needed(invitation-you’ll need them)

 They get to decide on the level of
 involvement
38
39




The price of compliance
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Practicing Claim


 Be clear! What do you want?

 Are you on a script? Routine?

 What’s the tone you’ve set?

 Are they involved?
41




Scripted or Improvised


 Planning and preparation of critical
 to Top Performers

 Strike a balance

 Improvisation becomes a vehicle for
 creating new ideas and outcomes

 When possible...less control is more
42




Build Your Circle
43




How to build?




Make Contact   Collaboration   Violate expectations   Deliver and redeliver
44




Real Connection - Make Contact
44




Real Connection - Make Contact
49
55
55




 “The merit of
originality is not
   novelty, it’s
    sincerity.”
56




Start with a claim, and build your
               fame!
57
58
59
60
61




Collaboration requires
   sharing control
62




They become the stars of the
          show!
63




Involvement and collaboration...


 Shared control

 Shared enthusiasm

 Make them a star!

 Encouragement by engaging
64




Trust


 I will participate when I trust.

 Whomever is here is always treated right

 It’s more important to trust them

 Good service is a moral action
65




Practicing...

 Ask yourself “what do you want to
 build with your client/customer?”

 Are you sharing enthusiasm with
 others around you?

 Does your guest/customer feel like
 an original?

 Are you being radical?
66




Juice The Jam
67




What’s a jam?




Breakdowns   Interruptions   Disagreements   Problems &
                                             miscalculations
68




Miscalculations of a jouster


 Fear is information - risk remains

 Taking hits means getting hurt....

 ...getting hurt leads to helping each other

 The learning curve is quick, and painful
69




There are no breakdowns..just big sticks
      with lessons attached...Jouster..
70




Breakdown
71
72
73




Choice..
74




result
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   Every breakdown
contains “juice,” it’s our
  choice whether the
 juice will be bitter or
        sweet.
76




 When we write scripts or follow comfortable steps and
processes for too long our creative thinking can atrophy.
77




There is no substitute for real energy, real enthusiasm.
78




Engagement And The New Economy

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Top Performer: Engagement and the new economy

Notes de l'éditeur

  1. Leading others to create something for themselves. The elements of a dream job are -I have a voice -I have options -I have friends -I have security -I have fun
  2. Radical Engagement means to bring our essence, our root self, our strengths, originality to engage and entangle with others.
  3. IF WE ARE TO REMAIN TRUE TO OURSELVES, WE WILL HAVE TO LEARN TO MAKE CHOICES THAT OTHERS MIGHT NOT ALWAYS LIKE. A VITAL, INNOVATIVE WORKPLACE REQUIRES DIVERSITY AND DEVIATION.
  4. We can use gimmicks and scripts, but they cannot supplant real connection and engagement.
  5. Original. They recognize the power is in the audience, not the gimmick. They aren’t working alone.
  6. WHAT YOU CLAIM, IN ANY JOB, DEFINES AND CREATES THE TONE OF THE SPACE YOU’RE IN. A CLAIM THAT IS THOUGHTFUL AND ENERGIZING, GIVES OTHERS CUES ABOUT WHAT YOU’RE ABOUT, AND THE ROLL THEY ARE GOING TO PLAY IN THE QUALITY OF THE CONNECTION.
  7. What are some of the ways you might practice “Focus” like a Top Performer? How often do you “change up” your approach - the way you great people, the clothes you wear?
  8. How do you set the “tone” in your interviews? If your behavior reflects your message, what does that behavior look like?
  9. departing from a common point. following different routes and lines. the kind that provides a wide variety of possible answers.
  10. The more times you get hurt, the quicker you learn.