1. Presented by:
Casimir Robinson
Soobhun Faadil
Essential qualities of a manager

2. Who is a manager?
A manager is a member of an
organization who works by
coordinating with his subordinates in
order to achieve organizational goals.

3. Role of a manager:
 Work with people.
 Decision making and problem solving.
 Strategic planning and goal setting for the
organization.
 Builds and maintains relationship with
customers.

4. Qualities of a manager:
Communication skills
Self motivation
Flexibility
Delegation
Industry knowledge

5. Communication skill
Definition:
The sharing of information between two or more individual
or groups to reach a common understanding.
Importance of Good Communication:
 Increased efficiency in new technologies and skills
 Learning, Implementing, Training
 Expands workers skills
 Subordinates communicate problems and solutions for
increasing quality to managers

6. Communication process

7. Non verbal communication

12. Barriers to communication
 Language differences
 Information overload
 Inattention
 Time pressures
 Distractions/Noises
 Emotions
 Complexity in organizational structures
 Poor retention

13. A good manager should be:
 An active listener.
 A good conversationalist (Monitor tone of voice and use
of body language + use of simple language).
 An effective presenter.
 A good writer.
 Timely reporting and feedback
 Give constructive feedback and criticism.
 Be able to plan, monitor and control

14. Self Motivation
Being self-motivated means being ready for
driven, focused discussion and behavior. It also
means being sharp and smart enough not to
be manipulated and to be open to positive
learning. In a work setting, motivation
is what makes people want to work.
Strategies:
 Take control of your expectations
 Fight the urge to underachieve
 Learn to love the job your hate
 Build immunity to cynicism
 Strive for balance

15. Flexibility
Deals with your ability to manage multiple assignments
and tasks, set priorities, and adapt to changing
conditions and work assignments.
It involves:
 Openness to new ideas and concepts
 Working independently or
as part of a team
 Multiple tasks or projects
 Mobile
 Positive
 Patient risk-taker

16. Delegation
Delegation is the assignment of responsibility to
another person for the purpose of carrying out
specific job-related activities. Delegation is a shift of
decision-making authority from one organizational
level to another.
Advantages :
 Reduced stress .
 Improved time management.
 Increased trust.

17. How to delegate work to others?
1. Define the task
 Identify if the task is appropriate for delegation.
2. Select the individual
 Evaluate each employee’s strengths and weaknesses to match the task
to the individual.
3. Assess ability and training needs
 Ensure that the selected employee has all the necessary resources and
knowledge to complete the task.
4. Explain why
 Explain the importance of the task and why the individual has been
selected.
5. State required results
 Outline what is expected of everyone involved. Give clear guidelines
that are specific and easy to understand.
6. Identify required resources
 Identify what supplies or resources will be necessary to complete the
task before beginning any work.

18. Industry knowledge skills
Means keeping up to date with records and news on the
Industry. Examples:
 Production and Processing - Knowledge of raw materials,
production processes, quality control, costs, and other techniques for
maximizing the effective manufacture and distribution of goods.
 Mechanical - Knowledge of machines and tools, including their
designs, uses, repair, and maintenance.
 Administration and Management - Knowledge of business and
management principles involved in strategic planning, resource
allocation, human resources modeling, leadership
technique, production methods, and coordination of people and
resources.
 Education and Training - Knowledge of principles and methods for
curriculum and training design, teaching and instruction for
individuals and groups, and the measurement of training effects.

19. Conclusion
Managers, in most organizations, have the more
important responsibility. They are responsible
both to the organization and to the people in the
organization. Therefore, it is fundamental that
managers acquire these essential qualities for
the organization functions. On another side, a
manager should also stay updated to new and
rapid evolving technologies, to deal with
accumulated development and maintenance
backlogs, and to cope with employees’ or
customers’ issues.
A key goal of disciplined managers is to avoid
the surprises that can occur when these
surprises almost always lead to bad news: cost
overruns, dissatisfied customers and lost of

20. References
 http://www.amanet.org/training/promotions/six-
skills-for-managers-and-leaders.aspx
 http://webuser.bus.umich.edu/cameronk/PDFs/M
anagement%20Skills/MANAGEMENT%20SKILL
S%20BOOK%20(6TH%20ED)%20-
%20INTRODUCTION.pdf
 http://catalogue.pearsoned.co.uk/samplechapter/
0130219142.pdf
 http://www.nuigalway.ie/student_services/docume
nts/study_skills.pdf

21. Question time

22. Thank you