2. Platform Components Grid Financial Services, Inc. is a Business Process Outsource firm located in Raleigh, NC. Grid Financial has a national footprint servicing 25+ banks, private equity firms, mortgage origination platforms, and servicing companies. On the loan origination side of our business, Grid Financial provides outsourced loan processing, underwriting and closing services. In addition, Grid Financial is your outsourced default services department, providing full Home Affordable Modification Program (HAMP) and non-HAMP modifications, short sales, deeds-in-lieu and all manner of default services. Origination Fulfillment On the mortgage fulfillment side, Grid Financial’s services include a mortgage origination fulfillment platform with staff processors, underwriters and closers, which allows us to offer complete front end services ranging from file audit, document collection, processing with complete customer/client interaction, file underwriting to include Direct Endorsement and LAPP , complete closing services, post closing audits, trailing document management and direct investor shipping. These services can be retained as a complete solution or on a customized level of service. By choosing Grid Financial, you are able to access any piece or an entire custom solution to meet your needs. With the availability of short term engagements, your turn times should always stay where you want them. Why risk the additional hedge and lost revenue exposure of a 60 to 90 day lock period, when you can have expert plug-n-play support on very short notice? Grid Financial gives you elasticity to your front end sales functions which allows you to concentrate on your customer’s needs. Grid Financial allows you to avoid the tremendous expense and reputational damage associated with big fluctuations in headcount. Always enjoy a modest and predictable cost to originate. The economies of scale become your ally when we add staff to your dedicated team as needed. The ability to move floaters on and off your team allows us to keep your requirements met and you avoid fulltime staff expenses and training.
3. Platform Components (cont.) Loan Modification/ Loss Mitigation/Default Services Grid Financial offers a complete loss mitigation/default services process that allows a client to assign any loan that is currently 31 days delinquent or greater to Grid Financial and the borrower will be put into our aggressive program take the borrower through the entire loss mitigation waterfall all the way through to REO liquidation, if needed. We specialize in HAMP and non-HAMP modifications, short sales (HAFA or non HAFA), deeds-in-lieu, cash for keys, foreclosure filings and reporting, bankruptcy reporting, portfolio risk analytics and property valuations. With our management’s deep experience across the entire loss mitigation/ risk management spectrum, we consult regularly with our clients on overall strategies. Our loss mitigation platform provides an aggressive customer (right party) contact program that involves mail, express mail, phone calls (after hours and weekends) to field services. Our program provides for real time updates on the occupancy and condition of your property. We provide property pictures on every visit. Grid Financial will evaluate delinquent and Imminent Default borrowers for HAMP and complete the entire modification process for you, including all requisite reporting. We can even take care of the monthly reporting requirements after final modifications are completed. For borrowers who not qualify for HAMP, we will process them for alternative modifications, short sales, deeds-in-lieu (HAFA or non-HAFA) and will even facilitate the foreclosure process on your behalf. Our property preservation group will give you peace of mind, knowing that your property is not suffering needless price decay due to neglect. We will keep your vacant properties code compliant based on each MSA. We provide a consolidated billing structure that is itemized by time and service provided. So if you need the landscaping taken care of on a jumbo property, locks changed, windows boarded up in a code compliant manner, please inquire today.
4. Platform Components (cont.) Loan Modification/ Loss Mitigation/Default Services (cont.) Our HVCC compliant appraisal/valuation department allows for fast and accurate valuation of assets all over the country. Our services are full appraisals, government appraisals, BPOs, and commercial/project valuations. Not only are our process flows customized to meet your needs, so is our reporting capability. We can deliver scheduled reporting on everything from EDR reporting, right party contact attempts, times dialed, talk times, conversion rates and file status reports.
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11. Process Flow: Pre-Processing, Processing and Underwriting End to End Process Flow Check Assignment Queue Verify Financial Package Order Credit Report Review Files for Underwriting Update Eligibility Calculator Discrepancies? Update System Additional Documents Document System Borrower Contact Review eligibility Calculator for new income Document System Restart trial mod TDB Process Validate Documents Cancel current trial mod: Pursue Non-HAMP Is loan in foreclosure Cancel current trial mod: Pursue Non-HAMP Borrower Contact Is program Eligible? End Yes No Yes No Yes No Underwriting the loan Update eligibility calculator Income validation Is HMP eligible Passed income validation Document the System and review BE DTI BE DTI > 55% Send counseling letter C No Yes Yes
12. Process Flow: Pre-Closing and Closing End to End Process Flow Follow up with borrower Subordination worked out if necessary Payments timely? Monitor trial mod payments 2+3 Escrow analyzes account for final mod terms Timely? Print and send final docs Unable to pay / meet terms -denial letter Cancel mod in system and restore loan to pre-mod state Attempt alternate non-HAMP loss mit. options End Received signed final Mod doc package Send missing final mod package Approved mod and finalize changes in system Send docs to recording Send no response expiration letter Cancel mod in system and restore to pre-mod state Attempt alternate non-HAMP loss mit. options No Yes No Yes No Yes