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Social business and
monitoring
Building Meaningful Relationships
@Cate
Presented by Cate Conroy
CEO, Concentric Content Marketing
@Cate
Real world question
How can I help my company’s bottom line
without alienating my audience?
@Cate
Stop thinking in one dimension.
@Cate
Mistargeting
@Cate
Understand your audience
@Cate
“Audience”
@Cate
Now:
Wendy Working Mom
@Cate
“Audience”
@Cate
“Smiths”
1 Dimensional
Vs.
3 Dimensional
@Cate
Wendy Working Mom Vs. Smiths
How to get from one dimension to
three
1. Understand who they are.
2. Understand what they find valuable.
3. Measure how well you provide value.
@Cate
Get uncomfortable
@Cate
Personas  Content
@Cate
• Psychographic
• Challenges
• Wants
• Needs
Content Topics
Need
Help getting everyone
organized
10 Checklists That Will Get
Your Family Organized
Schedule Hacks: Get More
Done, Faster
Content Title generators
@Cate
http://www.portent.com/tools/title-maker/
http://www.inboundnow.com/apps/kill-writers-block/
http://www.hubspot.com/blog-topic-generator#/
@Cate
How does this fit into our
marketing?
Personas  Content
@Cate
• Socialgraphics
• Platforms
• Medium
• Device
Content Format
Large images or GIFs.Pinterest on a mobile
device.

Sales from social
3% 0%
97%
Facebook Twitter Pinterest
@Cate
@Cate
Canva.co
m
3D Persona + Journey
Visitor Lead Customer
Johnsons
(Working Moms)
Organizational
Checklists
Personalized
Coupons
How-to
Workshops
Murphys
(Business
Owners)
Go green money
saving tips
Reminder to
order holiday
customer gifts
Discounts on
reoccurring
purchases
Smiths (Startup
CEOs)
Business
Templates
Business card
coupons
Timed reminders
to refill needed
items
@Cate
Ms. Smith’s Questions
@Cate
Types of evergreen content
• FAQs
• How To Guides
• Lists
• History posts
• Resources
• Reviews
@Cate
Evergreen content
• Evaluate existing content.
• Repeat what works.
• Rework what doesn’t.
@Cate
@Cate
How does this fit into our
marketing?
Get Your team on board.
@Cate
Get Your team on board
@Cate
=
Treat your co-worker like a customer
@Cate
Director of IT
• What does he or she need?
• What are his or her deep dark secrets?
@Cate
By 2017, CMOs will spend more on IT than
CIOs.
- Gartner, 2012
Stop thinking in one dimension.
@Cate
How can I help my company’s bottom line
without alienating my audience?
Questions?
@Cate
Cate Conroy
@Cate
Sources
• https://litmus.com/blog/mobile-opens-hit-
51-percent-android-claims-number-3-spot
• http://my.gartner.com/portal/server.pt%3Fo
pen%3D512%26objID%3D202%26mode
%3D2%26PageID%3D5553%26ref%3Dw
ebinar-rss%26resId%3D1871515
@Cate

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Change the way you view your Audience: One Dimensional vs. Three Dimensional